Homestay.com Reviews 

5,905
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I stayed at a Homestay.com property in the Vancouver area in December 2025 and left early on 28 December. I reported the host's conduct to Homestay support on 1 January 2026. What I reporte... See more

Rated 1 out of 5 stars

I booked accommodation through Homestay 8 months ahead of my check in date. The booking was cancelled at late notice and Homestay offered no support whatsoever. I have had a terrible experience and... See more

Rated 5 out of 5 stars

This platform is absolutely amazing! Unlike Airbnb, it’s not just about making money – it’s about real connections and cultural exchange. Here, you can truly interact with your guests and build mean... See more

Company replied

Rated 5 out of 5 stars

Quick feedback on Homestay: really good experience on my end. I was helped by Felipe from support — he was great, very responsive and genuinely helpful. Even in a slightly complicated situation... See more

Company replied

Company details

  1. Business Services

Written by the company

Homestay.com is a global accommodation booking website for people seeking a real and genuine travel experience. It allows someone to book a room in another person’s home. What makes a homestay so unique is the people. Each homestay has a host there to welcome guests into their home and offer guidance and assistance during the stay. At the core of the homestay experience is a host being present to welcome the guest into their home. Our guests will meet the people from the community they’re visiting and enjoy a genuinely local experience.


Contact info

2.1

Poor

TrustScore 2 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

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2.1

All reviews

(5,905)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We really enjoyed our stay at ofelia`s…

We really enjoyed our stay at ofelia`s home:
it was very pretty and clean! Nice generous rooms and modern bathrooms (we stayed at two different rooms)
we had excellent diner
and breakfast at the beautyful terrace.
Great service!
We stayed two days longer then planned, because we liked so much.
Special thanks to Belkys! She planned with/for us our trip at cuba with taxi collectivos and the stay at other casas and organized anything else...
The rest of the stuff and the family were also very nice, open minded and helpful.
Muchas gracias y saludos
Explicit recommendation!

15 March 2018
Unprompted review
Rated 5 out of 5 stars

A lovely experience

I found Homestay very easy to use and it allowed me to find a wonderful accomodation in Ringsend, a quiet zone not so far from Dublin city centre. Here I knew Anne, a very lovely woman who is helping me a lot during my first days in the city. She is so nice with me that I always feel at home and she takes care of me, moreover she always cooks delicious meals. I love her and I recommend her to everyone!

11 February 2018
Unprompted review
Rated 4 out of 5 stars

Homestay makes it easy to reserve …

Homestay makes it easy to reserve long-term stays, but some of their features are a bit difficult to read at first (like if a home is accepting male renters for example. After you learn how to navigate it, the site is complete and a great way to book a place to stay!

7 February 2018
Unprompted review
Rated 5 out of 5 stars

The case is very close to the bus …

The case is very close to the bus station.
Also a nice restaurant 'mystical garden' nearby.

Michel and his wife were very friendly.
Rooms are fine. Breakfast was awesome, they make their own bread!
thanks for a wonderful stay

29 January 2018
Unprompted review
Rated 3 out of 5 stars

Lots of problems with the app!

I like the choices of homestays available but the app has some problems. It always defaults back to previous dates and places when you are trying to do a new search and sometimes freezes. I had trouble making a request to change the dates it wouldn’t allow me even though they were available. Once this problem was sorted & the new booking was confirmed it wouldn’t let me pay the deposit and again defaulted back to the old dates. Luckily the host was very good and ensured me the dates were blocked for me. Eventually it corrected and let me pay.

27 January 2018
Unprompted review
Rated 1 out of 5 stars

To much mails for 1 booking

15 mails for 1 booking is much to much. With other bookingsites I get 1 mail with a confirmation of my booking. This will be the first and last time I use homestay.com

26 January 2018
Unprompted review
Homestay.com logo

Reply from Homestay.com

HI Ronald.


Thank you very much for your feedback.

Homestay.com is a global accommodation booking website for people seeking a real and genuine travel experience. It allows someone to book a room in another person’s home.

You are not booking a room in a hotel - and for this reason you will not have an immediate reservation. Hosts will usually reply in a decent time to your request and will ask for a few more information - if you have not given any - because, in the end of they day, they are welcoming you in their house.

I can see that in your case you asked if a certain type of room was available. The host just replied that he did not have that type of room, but he offered you a different accommodation. In total, you sent 4 emails before being able to complete the booking.

We can also see that you awarded this host with a 4 stars review, after your stay: happy to see that you had a pleasant experience in this homestay.

We hope to see you again on our website, in the future!

Kind Regards
Homestay.com Team

Rated 5 out of 5 stars

Very easy application.

A rather simple system of reservations; the hosts answer fast the requests. The geo-localization is really effective.

24 January 2018
Unprompted review

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