HomeStars Reviews 1,504

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the professional and efficient service provided, often highlighting the excellent quality of work and results. People frequently commend the staff for their politeness, helpfulness, and attention to detail, making the overall experience positive and reassuring. Reviewers also appreciate the reasonable pricing and the ease of finding suitable contractors for various home maintenance and improvement needs. However, some customers also noted issues with the website, finding it difficult to navigate or expressing concerns about the quality and verification of leads for contractors. A few other people also felt that the pricing was not always clear or that some contractors were unprofessional and did not complete the work as expected.

What people talk about most

Service

Users describe positive interactions with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, politeness, and... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it a reliable platform... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting positive experiences, finding... See more

Quality

People report positive experiences with quality, often highlighting outstanding workmanship and attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Company replied

Rated 5 out of 5 stars

RELOCATION ENGINEERS!!! From the move estimate to the seamless move, this company is amazing! Cautious, careful attention to detail. Safe move for all of our items . Head office checked in befo... See more

Company replied

Rated 5 out of 5 stars

I always use Homestars to research professional trades prior to starting a project. If a company has numerous great reviews from prior jobs I put them at the top of my list for securing quotes. Usuall... See more

Company replied

Rated 5 out of 5 stars

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an emergency plumbing …

We had an emergency plumbing situation. Jordan from Drain King plumbers arrived as scheduled. He explained everything clearly and did the work efficiently and in a timely manner. He went over the finished work with us and removed the old materials. Everything is working great!

14 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for taking the time to share your review. We are pleased to hear that you connected with a dependable professional through our platform who resolved your plumbing emergency efficiently and effectively. Thank you for choosing us for your project needs.

Rated 5 out of 5 stars

Found a company to do the work I…

Found a company to do the work I needed. They finished the job on time and on budget.

15 June 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your review. We are delighted to hear that you found a company through our platform to complete your work on time and on budget.

Rated 5 out of 5 stars

Fikrat was wonderful

Fikrat was wonderful, he did a fantastic job and I was very happy, he was very helpful with information as well. I will use him again and again.

14 June 2026
HomeStars logo

Reply from HomeStars

Thank you for your review. We are delighted to hear you found a helpful and exceptional professional through our platform who delivered fantastic results.

Rated 5 out of 5 stars

Customer service

I have used home stars several times and was happy to find contractors and get my work completed. In these times with so many scams it gives me some peace of mind that I am getting a trustworthy contractor

10 June 2026
HomeStars logo

Reply from HomeStars

Thanks for the wonderful feedback, Providing a safe, trustworthy space to connect with contractors is exactly what we strive for. We appreciate your continued support!

Rated 5 out of 5 stars

Great service from The Crack Specialists, St. Jacobs, ON

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely manner. This was a big job and she's a wonderful technician. I would highly recommend using The Crack Specialists for any repairs to your foundation. They're thorough. They're quick. Their efficient and fairly priced.

10 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you so much for the wonderful review, Diane! We are thrilled to hear that Melanie provided such thorough and efficient service for your foundation work. We truly appreciate the recommendation!

Rated 2 out of 5 stars

Lost functionality for my needs

I have used homestars a number of times in the past. I loved that I could quickly scroll through reviews of companies who did work I was interested in and come up with a short list of those I wanted to contact. Now this feature seems gone. The only way to see reviews is to make up a job ... but even then it seems cumbersome to go through reviews. Not sure I would bother using homestars again to be honest.

13 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback with us. We are sorry to hear that you have found navigating our review system to be cumbersome recently.
We wanted to let you know that we do have a Directory feature on our site specifically designed to help you search for companies directly, view their profiles, and easily read through their reviews without needing to submit a job request.
We hope this helps restore your experience, and we truly appreciate your long-time support of our platform.

Rated 5 out of 5 stars

Valuable source website

The site was easy to navigate and worked really well for my project. Found a reliable person who made it all happen on budget and timeline.

6 June 2026
HomeStars logo

Reply from HomeStars

Thank you, Sandy! Hearing that your project was completed smoothly, on time, and on budget is exactly what we love to hear. We appreciate your support!

Rated 5 out of 5 stars

Quick to respond

Quick to respond
Lots of contractors to estimate job

12 June 2026
HomeStars logo

Reply from HomeStars

We are glad to hear that you received prompt responses and had a wide selection of contractors to provide estimates for your project. Thank you for choosing our platform!

Rated 5 out of 5 stars

She has a vision of what she needs to…

She has a vision of what she needs to do and delivered . She is hardworking and passionate with her work.

7 June 2026
HomeStars logo

Reply from HomeStars

Thank you for your review. We are pleased to hear you found a hardworking professional through our platform who successfully delivered on your vision. Thank you for choosing us!

Rated 5 out of 5 stars

The dedication to finish the job in a…

The dedication to finish the job in a timely manor .
Great attention paid to the smallest details.
always left the job site in a clean manner
Always courteous and professional

12 June 2026
HomeStars logo

Reply from HomeStars

Thank you for taking the time to share your review. We are pleased to hear that you found a qualified professional for your project through our platform, and that you were satisfied with their high standard of professionalism, cleanliness, and attention to detail. Thank you for choosing us for your project needs.

Rated 5 out of 5 stars

The work was done efficiently and in a…

The work was done efficiently and in a timely manner. They cleaned up thoroughly after the chimney work. They even took down a Canadian flag that was hanging in front of the garage and put it back up after the job was completed. Customer care is a priority. Without any hesitancy, we recommend this company.

2 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear about your great experience with the professional you connected with through our platform. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Recommendation for The Crack…

Recommendation for The Crack Specialists
From start to finish, The Crack Specialists delivered an experience that far exceeded our expectations. Their crew was not only professional but genuinely impressive — skilled, efficient, and clearly proud of the work they do. The quality of their workmanship was outstanding, and the sump pump quote they provided was by far the most reasonable we received.
What truly set them apart, though, was the care they took with every detail. The cleanup was exceptional; when they were finished, you would never have known they had been here, aside from the excellent results they left behind. It’s rare these days to find a company that combines expertise, fair pricing, and such thoughtful service.
I would wholeheartedly recommend The Crack Specialists to anyone looking for reliable, honest, and top quality work. They truly live up to their name.

11 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your wonderful feedback. We are delighted to hear that you had such an exceptional experience with the professional you connected with through our platform. We truly appreciate your recommendation!

Rated 5 out of 5 stars

The company we chose for work on our…evestrough

The company we chose for work on our home were very professional. We are very pleased.

11 June 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear about great experience with the professional you found through our platform.

Rated 5 out of 5 stars

I was very impressed with John…

I was very impressed with John Sageloly how he addressed all of my concerns. He was very personable and business like. I would definitely recommend him.

9 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear that you had such a great experience with the professional you found through our platform and that your concerns were addressed so well. We truly appreciate your recommendation!

Rated 3 out of 5 stars

Homestars has made navigation much more…

Homestars has made navigation much more difficult. Now I can't look up an individual company without having a specific job in process. It used to be more user-friendly.

11 June 2026
HomeStars logo

Reply from HomeStars

Thank you for taking the time to share your feedback.
We want to let you know that we still offer a Directory feature on our website. This allows you to look up individual companies directly, view their profiles, and read their reviews at any time without needing an active job in process.
We truly appreciate your long-time support and hope this helps make your experience much more user-friendly moving forward.

Rated 5 out of 5 stars

Ben and his team did a wonderful job on…

Ben and his team did a wonderful job on my roof. They were tidy and organized and did their job efficiently. Ben put my mind at ease and answered all my questions. I highly recommend this company and I want to thank Ben especially for putting up with me :)

Irene

29 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your wonderful feedback. We are delighted to hear that the team completed your roofing project efficiently and kept you at ease throughout the process. We truly appreciate your high recommendation.

Rated 5 out of 5 stars

Work Order #7031516

Work Order #7031516

Elite Appliance Service did a great job repairing my washing machine. Although the issue couldn’t be fixed on the first visit because a part was needed, the team kept me updated and quickly arranged a follow-up appointment.

The technician arrived on time, was professional and friendly, and completed the repair efficiently. The washer is now working perfectly.

Excellent communication and customer service throughout the process. Highly recommended!

9 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are delighted to hear that you received excellent communication and professional service for your repair project, and we truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Allowed me to quickly identify and…

Allowed me to quickly identify and select capable suppliers for my requirements.

10 June 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform helped you quickly identify and select the right suppliers for your requirements.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look