HomeSnag - Professional Snagging Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and thorough in their inspections, often explaining findings clearly. People frequently highlight the detailed and comprehensive reports, which often uncover significant issues that customers would not have noticed themselves. Consumers also appreciate the easy booking process and excellent communication, with many noting the helpfulness and responsiveness of the customer service team. The overall service is described as first-class, with efficient processes and timely delivery of reports, providing peace of mind to new homeowners.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, punctuality, and... See more

Quality

Clients share positive opinions on quality, consistently praising the thoroughness and detail of the reports,... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew who came for snaging was very polite and professional. He carried out all the checks throughly and also was explaining the issues in between. He did a great job flaging a broken roof as it was... See more

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(288)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Snagging Service

Frazer was brilliant, he inspected my house thoroughly and found some snags that I would never realised about these. The snagging report was very detailed and with pictures for descriptions. I was very satisfied and passed it to my developer for repair accordingly. I would definitely recommend HomeSnag to my friends and relatives.

8 March 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Snag survey

Very helpful snag survey for our new build flat - it turned out there were quite a few snags!

22 February 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Professional Homesnag

Professional Homesnag. Arrived on time. Report identified 100+ snags was prepared and mailed to me within 24hrs. We sent the report to the developer and asked CS to follow up before our move-in. Highly recommend !

24 July 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Alison thank you very much for taking the time to leave us a 5 star review. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

5 star service

5 star service. We needed snagging for a new built flat that we were interested in buying. Admin team was responsive to my inital questions. Booking was easy. HomeSnag picked up the keys from the estate agent which was very convenient for us. Our surveyor was Lee and the report he provided was thorough and detailed and easy to understand.

Thank you for your service.

18 January 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave a great review. As a small company, your positive sentiments carry considerable weight and serve as a testament to our commitment to excellence. We are committed to continuously improving our services, and your insights contribute significantly to this endeavour. Thank you again and we wish you all the best in your new home.

Rated 5 out of 5 stars

Book Home Snag as soon as you get your keys

Wish I’d have got our survey carried out prior to moving in. Professional service throughout. Our builder said there was nothing wrong!! Couldn’t recommend Home Snag any higher 10/10

5 January 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Very respectful man

22 November 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Professional and detailed snag report

David was lovely and has a great eye for detail. He spent around 4hrs checking every inch of the house for snags and documented it in a nicely laid out report. We received the report that evening and it has been invaluable for getting our snags sorted with the new build company.

14 November 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Dionne Thank you so much for taking the time to share your experience with us on Trustpilot. We're thrilled to hear you was pleased with the service and we wish you all the best in your new home :)

Rated 5 out of 5 stars

Professional snag

Thorough inspection of the property with clear explanation on the findings on the day that linked to the thorough report sent along with pictures.
Dan was very professional, explained the whole process with report coming in time stated on the day.

2 November 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for your review Darren. Lovely to hear you were happy with Daniel and the report you received. Thank you for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

Attention to detail

Great attention to details and very thorough inspection and detailed report. Excellent communications and prompt response to any query

2 November 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Richard, Thank you for choosing HomeSnag and for your review, we wish you all the best in the new home!

Rated 5 out of 5 stars

Comprehensive report clearly identified issues

Very impressed. The snagging survey was conducted professionally and a detailed report was provided within 24 hours. The report is comprehensive. It is written in plain English and includes photographs. More importantly, it identified issues that would not otherwise have been apparent to me. Highly recommended.

24 October 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Richard,

Thank you for a lovely review. We are pleased that you are so happy with the survey we provided for you and thank you for choosing us to snag your home.

Rated 5 out of 5 stars

Thorough survey and detailed report

Great customer service and communication. Snag survey was extremely thorough with a detailed report and easy to follow snag list which we passed on to our developer to sort out before moving in. The report picked up lots of issues that we would have missed and had to sort out ourselves if not for the survey - thank you!

26 October 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hello Gloria thank you so much for taking the time to leave a review. we're really pleased you found the service useful. All the best in your new home :)

Rated 5 out of 5 stars

Great experience, highly recommended

Great experience, this is my second time using HomeSnag for my new build purchase. Will highly recommended their services as they go above and beyond and truly have the customer’s interest at heart.

Thanks again to Frazer for his attention to detail and always approachable for any questions. Thorough and well formatted report produced within the timescales stated couldn’t have asked for more.

4 October 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Dennis,

Thank you so much for a wonderful review. We have passed on your feedback to Frazer and the whole team. We are really happy to hear you were so pleased with everything. Wishing you all the best in the new home!

Rated 5 out of 5 stars

Homesnag is great.

As a new build flat owner, it was hard to confirm the date for snagging due to too many unforeseen issues, Homesnag offers great flexibility on this and allows unlimited re-schedule which is very considerate.

Dina and Naomi are very nice and friendly. They always listen and help without hesitation and respond within same day.

Dominic is a friendly detail snagging professional who spots every issue you would never have noticed. Report was produced within 2 days and he also explained on his findings which you would clear about what is happening to you home.

I would recommend Homesnag if you are looking for a professional snagging services in the UK

2 October 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Jimmy, Thank you for such a wonderful review, of both the Admin Team and of your inspector Dominic. We have shared your kind words with the team for all to see. We are truly happy to hear you were so pleased with everything and we thank you again for choosing us to snag your home!

Rated 5 out of 5 stars

Impressive work

More than 2 hours detailed inspection, then composed a professional and comprehensive report, Marius did a very good job. Besides, Dina is such a very helpful, patient and friendly lady. I am satisfied with the service. If I have friends who need a snag, I would recommend HomeSnag.

4 October 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hi Charis, Thank you for you kind review of our admin staff Dina and also of your inspector Marius. We are very happy to hear you were so pleased with your report and the inspection. Thank you for choosing HomeSnag!

Rated 5 out of 5 stars

First-class service delivered

The whole process of dealing with HomerSnag was both seamless and professional from start to finish. From the lady who answered the phone and explained the various inspections on offer to the speed in which I received my report, everything was made clear and delivered in an effective manner. I used HomeSnag for a Pre Completion Inspection on a large new build property a few days before I completed/moved in. The level of detail reported back on and the snagging found is not something I would a) have had time to inspect b) have picked up on. The £450 paid to save time and to give me piece of mind was money very well spent. I would not hesitate to recommend HomeSnag to any potential buyer as they really do offer a first-class service.

12 September 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much Mrs Batey-Gray. It was a pleasure to talk you through your options on the phone when you called in to enquire and we are really happy to hear you were so pleased with the inspection and the report that followed. Thank you once again for choosing HomeSnag to inspect your new home!

Rated 5 out of 5 stars

Excellent Service HomeSnag!

Harrison did a great job for completing snagging survey for our newly built home and provided a detailed report which covered most of the major areas of pending work by the developer. What we liked the most, Harrison patiently answered all our queries whenever we reached out to him which is really appreciable. Also during his absence, Tom quickly picked up our queries which were critically relevant on our house purchase and answered in detailed manner and we are really thankful for the same. I definitely recommend HomeSnag to all buyers of new built houses.

15 August 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hello, thank you so much for taking the time to leave us a great review, we are so glad to have been able to assist you with your new home. Wishing you all the best :)

Rated 5 out of 5 stars

Great Service

Adam was great, very thorough and we were very impressed by the report provided. I would definitely recommend Home Snag Services.

12 July 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

Comprehensive, professional service

Our surveyor, Alex, provided a very professional report that we passed on to our builder for attention. He picked out many things that we would have missed and we have a better house as a result. The photos were invaluable.

1 March 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

We are pleased to hear you were happy with Alex and your report. Thank you for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

A few days after their visit we had a…

A few days after their visit we had a thorough & professional report that we were able to forward to our Developer.

2 May 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you for choosing HomeSnag and we wish you all the best in your new home!

Rated 5 out of 5 stars

Good experience with HomeSnag

I had a great experience with HomeSnag. George was very careful in his examination of my property and produced a detailed report quickly. I chose HomeSnag as the reports prioritized the items requiring the most attention. I also particularly appreciated the thermal imaging to check that my underfloor heating was working properly.

25 April 2023
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

We are pleased to hear you were happy with George and your report. Thank you for choosing HomeSnag and we wish you all the best in your new home!

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