Homeshift Reviews 

Worst support ever! Processing a refund is now taking over 6 weeks, which to them is normal, it seems.

They are expensive as well, just choose another provider and you won't have to deal with this utterly unprofessional company.

I was with Bulb from March 2021 to Feb 2022, yet despite this somehow Homeshift have decided to bill me for random usage of electricity with incorrect meter readings for close to £1k.

Really really strange, clearly quite dodgy company demanding imaginary money.

Continue to be plagued by this terrible company. I moved out of rented property in August 2020. I spent the next 6 months going through the Ombudsman to be succesfully awarded money owed in credit and compensation for the appalling service received. Nearly two years later I am receiving demans from another energy supplier saying I owe them money for a period of time 18 months after I left the property. Why? Because they picked up Colarado Energy's business, which came from guess who!! Seriously avoide this company at all costs, and if you are in dispute dont waste your time with their non existant customer service, wait the 13 weeks and then take them to the Ombudsman like I did.

Very helpful and quick response from Brendan, much appreciated.

As many recent comments my case is the same, we had account with them for the first 3 months when we moved into the property but they had been already doggy for this time so we decided to change supplier as we were extremely concerned. We desputed calculations and got it approved, basically a person over the phone admitted it that we were overcharged and we supposed to refunded many. I wrote official email as requested over the phone. Now they are claiming that I guess the difference they owed to me I’m owing to them. I don’t know how to despite this situation now as conversation were mainly over the phone, I could count on “all conversations are recorded” but who would remember after two years when exactly you had conversations with them. Does anyone knows how to despute that?

Please do not use this company.

Having moved me to another supplier due to them being unable to provide electricity, they have suddenly claimed to be owed a year worth of extras for backdated bills that they undercharged me for due to their own incompetence.

They had me on an estimated rate, then encouraged me to submit meter readings as it might 'save me money' to be on a measured rate. Once I did this, they hiked the prices, which is fair if I was using more than estimated. However, when they closed my account they decided that the higher rate still wasn't enough and that I owed them additional from the time period that I spent on an estimated rate.

Complete incompetency. I'm not sure of the legality of all of this but it feels sketchy and unfair.

We need to start a petition to sue homeshift company for harreassment and illegal practices such as improper account management. Every time I get an harrassment text or call I will post this review. Is there a better business bureau in the UK that they can be report to as well? Long run..Do not get in bed with this THIRD party company because your just paying extra. There word is not reliable in regards to balances and future payment and they are just hoping to break you down.

Really strange company. They've been sending sporadic emails over the last year chasing for an outstanding payment of under £20, each email becoming slightly more aggressive. Weirdly, i've never held an account with them, never received any bills, never even heard of them. Would like to know how they got my details. I did humour them briefly a while back by asking who they are, all I got back was an apology about a misread meter reading and requesting I send them a photo of my meter readings, along with a photo of the whole meter itself. Not sure why anyone would entertain that. It's all very peculiar, borderline harassment really.

Paulo has been extremely helpful.
Thank you.

After two years of not living under adress I am suddenly harassed by homeshift. They claim I have an outstanding order on the account that was supposed to be closed and transferred to Scottish Power the moment I resigned from their horrendous service. They almost didn't let me leave until the end and Scottish Power, which was my next supplier, forwarded payment I supposedly not covered with Homeshift. I payed it back then, however 421 pounds for a little above the month, which is hillarious, since I am paying maximum a 120 pounds a month IN A HOUSE! And that was a small 1 bedroom flat I barely lived at because I had 12 hour shifts.
Now they want me to pay that again! I already contacted my lawyer as this company seems shady as hell, but I wonder if they can do anything to me? I surely won't pay bills after some other person, because they charge me for months after I moved out from the adress they are talking about.

I have been harassed by this company for 2 years! They said I have outstanding debt and even sent debt collectors, only when I pointed a mistake in their calculations that they realised that it was actually them that owe me money! The stress and time I had to waste on this company was not compensated! Stay away!

I am updating this review that someone from home shift replied to this review only to again waste more of my time -

I have been with Homeshift for around 10 months and they are supposed to take £30 a month for my internet yet inexplicably took £60 last month. Obviously I queried this. The customer service has been horrendous. Failed to call me back on the Friday. Rang them twice more and was hung up on both occasions. I guess it was to near to five o clock which is when their customer service shuts down. Also they have no weekend service. On the 2nd March I received an email to say it was their mistake and the money will be returned to my account which could take up to 7 days. There is no reason why it should take 7 days however given it is now the 23rd March and still no money returned. You do the math. Whoever reviews this at Homeshift, just to let you know if the money is not in my account by next bill date I will withdraw my DD.

Difficult to express how appalling homeshift are. Their processes and practices are horrendous and border on harassment. In my experience the service started badly after I moved into a rental apartment where homeshift were the incumbent supplier. While only with the company for 2 months (during which time they objected to the energy supply moving to a new and reputable supplier) 3 years later they are chasing an outstanding debt on an account with a zero balance. Homeshift is owned by Lawdeck Ltd, co. no. 08442448. The directors of this company should be investigated and banned from operating a company again. The intentional misuse of practices to extract as much money as possible while victimising customers shows what a miserable outfit this is. Avoid.

Like many of the other reviews, I have had an awful experience with this company and would advise anyone to avoid contact with this company.

Initially, it is through the letting agent that I was forced to use this company, to whom I have complained and informed to cut ties with this company.
They refused to allow me to switch energy companies which is definitely not legal. Forcing me to stay linked to there company for an additional 2 months. After finally switching, I kept getting bills through for periods where I was getting my energy from another company. After months of emails at the time I thought this issue was resolved but now a year later I am being chased for unpaid bills that I can not understand what it is for.

The customer services are appalling. There is no number to call, so you are reliant on them replying to emails, which can take weeks for a reply, that is if they reply at all. Considering they are threatening legal actions this is not acceptable for a company.

Hi Guys,

These cowboys were actually registered as Lawdeck Limited with Companies’ House NOT as Homeshift Energy. Also, Homeshift Energy is NOT an Energy company. They are just a service app like Uber and Just Eat. This, in effect, means that the “account” you have with Homeshift Energy is a sub-account. And your real account is with the Energy company that actually supplies your address.

Avoid like the plague

I am unhappy giving them 1 star, these should run into the negative.

It is interesting to read these other reviews and see that so many others have had a similar experience.

Go with any another energy supplier if you can. We finished with them years ago and they have just chased us, aggressively, for £17(!) threatening debt collection, further action and all the rest. I asked for an explanation of where they think this money was owed but recieved no information. Just more threats.

Take heed of these reviews, they're probably telling the truth.

Very helpful and always quick at getting bk in touch with you. Lovely service

Scammers .. Avoid.. I stop using Homeshift after unpleasent experience in 2020 with their sh&*% service and over charging . I paid fully and close the account and shift to British Gas. Till now they are trying to get my money with different type of emails saying there are overdue amount. Avoid using them.

I was forced into homeshift by the lettings agents when moved in my property in early 2020. Closed my account within days of getting in to the property. I have now received an email threatening debt collectors as I "owe" them money. You are not able to close an account without all the debts paid 🤷🏼‍♀️🤷🏼‍♀️

Avoid!!!!!! After last bill again they sending me something to pay. I already paid everything and I have email from them confirmed my account was closed but after 3 months again they sending me bill to pay.