Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout... See more
Company replied
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it... See more
Company replied
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpf... See more
Company replied
4.2
Great
703 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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Talking over the chat was a good…
Talking over the chat was a good experience overall the website process does not make clear which kind of information or document was missing in my side.
11 December 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick and reliable…that’s all you want…
Quick and reliable…that’s all you want really
11 December 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was so helpful answering all…
Caitlin was so helpful answering all the questions I had!
Made everything smooth and I managed to complete my referencing quickly.
Can't recommend enough!
Their website is also quite easy to understand.
10 December 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
helpful people
10 December 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
The process is confusing at times and I…
The process is confusing at times and I definitely miss understood it as well. But Elena C was nothing but helpful in resolving my issues and guiding me through it and helping me when I misunderstood what I was meant to send. The whole day she spent helping me and finally got me through it. I couldn't have better help.
6 December 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Site server is very poor
Intially the site makes more issues,server not working lots of problems.But live chat support team helped lot especially gaetan,natasha .Thank you
NB :please its request ,could you please mention document you need with mail ,continous getting mail from supporthomeppl missing documents,So its better to know us which document you need clearly otherwise when login to site shows successfully 100% completed and nothing can add.
5 December 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
The system is not very user friendly as…
The system is not very user friendly as it does not have all banks on the site (metro bank) and this stopped me from going forward and I had to take my application offline. The application online was stating it was complete however, I received an email stating there was still information still outstanding. There is no number to call for assistance and sometimes it's not easy to explain everything over chat or email, in fact it's very frustrating. It is also difficult as the customer service representatives cannot call us either. The process could have been a lot more smoother if the form was accurate.
28 November 2024
Unprompted review
Reply from Homeppl
Dear Bella
Thanks so much for taking the time to give us your feedback, this is incredibly useful in building future user journeys and making sure every journey with Homeppl is a great one :)
Kind regards
The Homeppl Team
Thoughtless, careless, useless
No thought to their communication or UX. "Sorry you feel that way" they say after bombarding me with "URGENT" emails to ask for information without saying what information they need. Exhausting company to deal with. Going round and round in circles
29 November 2024
Unprompted review
Reply from Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no identifying information. In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
The feedback was helpful and actually…
The feedback was helpful and actually solve the issue i was having.
22 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great experience
Super engaged and helpful! My questions were answered quickly and the reference process was really quick
22 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
You'll need patience of a saint.....
You'll need patience of a saint if you are unfortunate to have homeppl carrying out your checks. Countless contradictions in communication sent. Endless documents rejected. Won't accept documents I was advised I'd need before applying.
Best bet is to go to Dover throw away ID and you'll have a property in hours.
21 November 2024
Unprompted review
Reply from Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no identifying information. In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
Homeppl Horrendous company for referencing
Horrendous company for referencing. Won’t accept official payslips or bank statements as proof of income?!?
If you’re self employed or run your own business you have no chance of being approved unless your willing to provide your inside leg measurements.
Homeppl's customer service is also beyond terrible. Staff are rude.
Never experienced anyone like them!
My partner and I ended up losing the property we were hoping to move into because of Homeppl messing us about at every twist and turn.
12 November 2024
Unprompted review
Reply from Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no check in our system under this name. Additionally, we do accept bank statements as proof of income.
In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
5* thank you for your patience and…
5* thank you for your patience and guidance :)
13 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Excellent customer service.
13 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Gaetan has been a great help and is so…
Gaetan has been a great help and is so friendly!
8 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick and smooth answer that resolved…
Quick and smooth answer that resolved the issue in just some minutes. well done.
7 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Easy Process with a Few Bumps
The start was easy enough, but I had a few hiccups that required some sorting. Gaetan was amazing. It was a bit stressful, but he was really helpful.
Never used or been through the process before. So they really helped me get through it without having a meltdown!
Thanks Gaetan you're a star! 🌟
7 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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