Home of Wool Reviews 125

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the comfort and natural feel of the products, especially mattresses and duvets, which are described as supportive and free from artificial materials. Customers consistently highlight the exceptional quality, craftsmanship, and durability of the items, noting they are beautifully made and built to last. The customer service is also frequently commended for being helpful, patient, and responsive, ensuring a pleasant experience even with custom orders. However, some customers also noted significant issues with product measurements and suitability for advertised use, particularly concerning crib mattresses and floor mats. These reviewers expressed dissatisfaction with customer service responses when trying to resolve these problems, feeling that solutions were not adequately provided.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing amazement and satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the very good quality... See more

Customer service

Users describe positive interactions with customer service, highlighting superior and excellent support. Many... See more

Order

Reviewers mention ambiguous feedback about their orders, with some expressing satisfaction, even making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... See more

Company replied

Rated 5 out of 5 stars

HomeOfWool's mattresses are a fresh air of sanity in a world overtaken by fancy plastic (and potentially toxic) mattresses. To me, it is simply different to sleep on a natural product, as opposed... See more

Company replied

Rated 5 out of 5 stars

We sell Home of Wool at our shop in Northeast Minneapolis - Moss Envy: Natural and Organic Bedroom. We love Home of Wool! Our customers love Home of Wool! Their collection is unlike anything made here... See more

Company replied

Rated 5 out of 5 stars

The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... See more

Company replied


Company details

  1. Mattress Store
  2. Bedding Store

Written by the company

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My wedge pillow is exactly as ordered

My wedge is exactly as ordered. It's the classiest looking one around! I probably should have ordered the silk pillow case as the linen is a little rough for sensitive skin :)

25 March 2025
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Reply from Home of Wool

Thank you so much for your feedback, Tara!

Rated 5 out of 5 stars

Every time I emailed with questions…

Every time I emailed with questions about my order, I always got a detailed and thoughtful response. I felt like the customer service team was attentive and as invested as I was in resolving my delivery concerns.

The product of course is great and I now am getting a good nights rest. The packaging and method of delivery was perfect.

19 March 2025
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Reply from Home of Wool

Thank you so much for your kind words, Sudha! We truly appreciate it and we are so happy to hear you love our creations!

Rated 5 out of 5 stars

The 3" wool mattress

The 3" wool mattress, wool sheets and wool pillows were a challenging online purchase because of the price. But once the they arrived we found the quality far beyond any expectation we might have had. These products are a once in a lifetime investment. Good sleep equals good health. You are worth it!

5 March 2025
Unprompted review
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Reply from Home of Wool

We are so happy to hear you love your mattresses, sheets and pillows, Mahshid! Thank you for choosing us!

Rated 5 out of 5 stars

Quality product, easy ordering

Given the specifications of the order, the process was very easy. I felt confident making the purchase. My dog is highly allergic to dust mites so getting her a wool bed for her crate was imperative. She loves her new bed and since it’s custom, it fits perfectly. She got a baby blanket too, which she has chewed to death but she loves it.

9 March 2025
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Reply from Home of Wool

We are so happy to hear you and your dog love our creations, Leslie!

Rated 2 out of 5 stars

I wrote a 2 star review…

I wrote a 2 star review of a high contour pillow and the company reached out to me. At first I thought they wanted to address my concerns with the disappointing pillow. That was not their goal. The emails offered no solutions -- for some reason they felt the need to reiterate that the pillow "is what you ordered." And now I keep getting emails asking for a review.

25 February 2025
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Reply from Home of Wool

Hello Nicole,

We are sorry to see your review here as well! As you were not satisfied with the size of the pillow, and as mentioned in our emails to you, we always specify the measurements for each item we sell. The measurements are visible in the listing description, so everyone can check and decide if they are suitable for their needs. Also, we offer customization on all our items, so all our customers are able to contact us prior to placing your order and request different measurements.
We asked you to measure your ergonomic pillow and send us photos, so we can look further into the issue, but unfortunately, we never heard back from you.
We would still love to solve this, so please feel free to contact us!

Warmly,
The Home of Wool Team

Rated 5 out of 5 stars

Best company best products by far

I have had several bench cushions custom made, a custom meditation cushion, yoga mat, bolster, king size mattress pad, floor cushions and the products and experience are superior. These wool products in my mind are healthy, spiritual, and comfortable. As are the employees, and the is the company. I highly recommend Home of Wool for everything they offer. Andy Russell

30 January 2025
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Reply from Home of Wool

Thank you so much, Andy! Your kind words mean a lot to us!

Rated 5 out of 5 stars

The best service I have ever had

The best service I have ever had, very helpful and patient. Also the material wool if fabulous for over my pillow it is really good. I sleep better with it . It is worth buying

22 January 2025
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Reply from Home of Wool

Thank you for your kind words, Cheryl! We truly appreciate it!

Rated 5 out of 5 stars

We love our mattress

We love our mattress, in fact we ordered two. Beautifully handmade with integrity and very comfortable. Five star

27 January 2025
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Reply from Home of Wool

We are so happy to hear you love your mattresses, Evgeniya!

Rated 5 out of 5 stars

Love my window seat cushion

Love my window seat cushion, it makes the house very cosy. It is the second time that I use Home of Wool. The service is very professional, reliable and they use natural fibers like linen and wool.

13 January 2025
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Reply from Home of Wool

Thank you so much, Corinne! We are so happy to hear you love your window seat cushion!

Rated 5 out of 5 stars

Continued/Updated Review - WONDERFUL

it seems my last review only featured my experience with customer service (5 Stars - v. responsive, detailed) - but also want to be sure my review of the product is featured - Home of Wool are forever products - quality from a bygone era - as a first time customer, based on their website and Trustpilot, I bought a queen mattress, a topper, and protectors. Everything arrived this past January 2025 as described and exceeded expectations. I'm amazed that a product like this is still manufactured in this day and age. Additionally customer service caught a mistake I had made in my order and contacted me to discuss with recommendations prior to fulfillment. I plan on ordering more of their products.

17 March 2025
Unprompted review
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Reply from Home of Wool

We truly appreciate your kind words, Alex! Thank you again for taking the time to share your feedback!

Rated 5 out of 5 stars

We really like this mattress

We really like this mattress! It is really comfortable and looks so cool! It is nice to find artisans still exist.

19 December 2024
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Reply from Home of Wool

Thank you so much for your kind words, Nonie! We are so happy to hear you love the mattress!

Rated 5 out of 5 stars

All baby products are amazing

I forgot in my previous review to say that we have been giving to our friends baby products and everybody loves them. Particularly the round baby pillow and the sleeping bag.

12 November 2024
Unprompted review
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Reply from Home of Wool

Thank you once again, Sylvia!

Rated 5 out of 5 stars

"Home of Wool" changed my life

"Home of wool" changed my life!
Sleeping on wool matress is one of the best thing that happen to your body! Preventing the petrol product inhalation, the sleep on a wool matress is really rejuvenating and you wake up like new born!
Totally worth it!

2 September 2024
Unprompted review
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Reply from Home of Wool

Thank you, Plamen!

Rated 5 out of 5 stars

Excellent Quality and Comfortt

Excellent Quality and Comfortt

I have been using Home of wool mattresses, toppers, and pillows for my babies, and I couldn't be happier with the quality! Their products are incredibly soft, breathable, and made from natural materials, ensuring a safe and comfortable sleep for my little ones.

I love the craftsmanship and attention to detail, and I can truly see the difference in my babies’ sleep quality. Knowing that they are sleeping on chemical-free, eco-friendly bedding gives me great peace of mind.

I am so impressed that I can’t wait to purchase a set for myself once we move into our new home. Highly recommend to anyone looking for high-quality, natural bedding!

10 February 2025
Unprompted review
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Reply from Home of Wool

Thank you so much for the kind words, Yanitsa!

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! We purchased 3 mattresses and 4 duvet covers for us and our two children. We have been using them for over 2 years now and will not change them for the world. We wake up refreshed with no back pain (which was a constant issue we had with foam matresses). The duvets keep us very warm. Just love, love, love them!

10 February 2024
Unprompted review
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Reply from Home of Wool

Thank you for sharing your feedback with us, Veronika! We truly appreciate it!

Rated 5 out of 5 stars

The Home of Wool blankets are a treasure!

The Home of Wool blankets are cozy, natural, comfortable and made with luxurious artisan quality. Each package received is a treasure wrapped in love!

20 February 2024
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Reply from Home of Wool

Thank you so much for your kind words, Alicia! We are so happy to hear you love the blankets!

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