While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the high quality and well-thought-out design of the products, often highlighting their durability and stylish appearance. People appreciate the practical features, such as numerous internal pockets and comfortable straps, making the bags suitable for daily use and travel. The user experience is frequently described as excellent, with many noting the products exceed expectations and are among the best they own. However, some customers experienced issues with delivery, citing long shipping times, lost parcels, or a lack of clear tracking information, especially for international orders. A few others also felt that the quality of newer products was not as good as older ones, or noted specific design flaws like inadequate abrasion resistance in certain areas.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and thoughtful... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being exactly as... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising excellent communication and... See more

User experience

Users describe positive interactions with the overall user experience, expressing gratitude for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been carrying these bags for many years (says it all really!) my go to is the Smith the roll pack (25ltr) iits the ideal size for a daily carry and can be over stuffed to accommodate a weekend aw... See more

Rated 5 out of 5 stars

I ordered a duffle bag (28l) and am very happy with it. Smart solutions, good quality and interesting materials without that overly high-tech look other outdoor companies strive for. I expect the duf... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my Millican rucksack. The quality, the detail, and styling is beautiful, plus it’s so comfortable on the back for long periods. I’ve had many rucksacks over the years, and I value a... See more

Company replied

Rated 5 out of 5 stars

Product delivered in time and it did not disappoint me. It is exactly as described and showed in the pictures. It is spacious and a perfect fit for the packing cubes I bought long ago. It is unfort... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product quality is extraordinary

Product quality is extraordinary. Shipping was on time. And the color light grey is even better than in the pictures

13 November 2025
Millican logo

Reply from Millican

Thanks for the feedback! We're so glad to hear you’re pleased with the quality and colour of the bag. :-)

The Millican Team

Rated 5 out of 5 stars

Awesome bag!

My boyfriend has it already. Have been looking for a bag for some time. And then there was this great offer at 50% AND i found it in a different colour, so that we could have the same bag, but in two colours. Love it. But is definitely gonna lose my self in all the rooms;-)

12 November 2025
Millican logo

Reply from Millican

We're glad you found the perfect colour & are enjoying the bag – thank you for your review!

The Millican Team

Rated 5 out of 5 stars

Hello from Buenos Aires

Hello from Buenos Aires. The experience was very good; everything arrived perfectly. The products are of the quality I expected. Let's hope they prove their worth with use. Best regards, and until next time.

1 December 2025
Millican logo

Reply from Millican

Thank you for the great review!

We're glad everything arrived safely and that you're happy with the quality!

The Millican Team

Rated 5 out of 5 stars

Really pleased with my rucksack.

Really pleased with my rucksack.
The rucksack seems great quality and really comfortable to wear. I love all the pockets - seems to be the perfect amount of storage. Also love the bottle holders - they are a really good height and hold the bottles securely. Thanks Millican! Bag also arrived really quickly.

4 November 2025
Millican logo

Reply from Millican

Thank you for your review!

We're happy to hear the bag is a great fit for you. :-)

The Millican Team

Rated 5 out of 5 stars

Great experience.

Great experience.

edit: i forgot to mention that i bought two backpacks, a 15l roll Smith moss and a 25l roll Smith slate, great backpacks for the value!

I hope you guys make a 10/12l roll Smith :D

Thank you!

14 October 2025
Millican logo

Reply from Millican

Thank you! We’re glad everything went smoothly for you.

The Millican Team

Rated 5 out of 5 stars

Neat backpack with a retro look

Neat backpack with a retro look. Reminded me of my school-days. In a good way!

21 October 2025
Millican logo

Reply from Millican

Thank you for the great review! We’re really glad you’re enjoying the backpack.

The Millican Team

Rated 5 out of 5 stars

Love the millican bag

Love the millican bag, gets me away for a few days as carry on bag with everything I need, comfortable & stylish, 2nd bag for me & love the colour !! Thanks & all the best.

11 September 2025
Rated 1 out of 5 stars

Millican "changed hands" and isn't honouring the warranty for a clear product defect

I bought Smith The Roll Pack 25L a couple of years ago and have used it regularly for day to day things, like carrying my MacBook Air to work, taking a few groceries from the shop, or going to the beach.

The bag has a rigid back panel that, at the lower part, rubs on the material used to connect the front and back panels and provide a bottom for the bag.

The bag is in perfect condition, with robust material used at the straps, but it has completely worn through at this point at the bottom, as an inadequately abrasion-resistant material was used and the designers didn't foresee this as a critical friction point.

I chose this brand for its sustainability, recycled materials, and promise that they stick by their customers and make products for life (all quotes from the "About Us" page.

Be warned that they have flatly refused to offer a replacement for this bag, and they don't offer repair services. I love the bag and would have bought another if it were a genuine wear-and-tear issue, but given the defect, I don't want to shell out another 150 pounds on it just to be gaslit again when the bag inevitably fails.

1 October 2025
Unprompted review
Millican logo

Reply from Millican

Thank you for taking the time to share such a detailed review — we’re really sorry to hear about your experience with your Smith The Roll Pack 25L. We completely understand how disappointing it must be to see wear in a product you’ve cared for and used as intended, especially when you chose us for our sustainability and longevity values.

We take feedback like this seriously and always want to make things right where we can. While our warranty does cover manufacturing defects rather than wear over time, the friction issue you’ve described isn’t something we want our customers to experience. We’ll review your case and explore possible options, whether that’s a repair solution or another way we can help.

The Millican Team

Rated 5 out of 5 stars

Very very pleased

Very very pleased. Present for the wife and she is over the moon. Very well designed, great colour way and oozes quality. I was hoping to get a small yellow pouch accessory but doesn't look like these are available although there is a picture of one on the accessories page.

31 August 2025
Millican logo

Reply from Millican

Thanks for your review – we’re so pleased the bag was a success!

We’re focusing on expanding the bag range for now, but accessories, like the pouch we used to produce, are on our radar for the future.

The Millican Team

Rated 5 out of 5 stars

Nice - durable Backpack

I felt really groda about this!

31 August 2025
Millican logo

Reply from Millican

Thanks for your feedback – we’re glad you’re enjoying your backpack!

The Millican Team

Rated 5 out of 5 stars

I love this backpack!

I love this backpack!
Very high quality of material.
Well thought out design.
Just beautiful!

30 August 2025
Millican logo

Reply from Millican

Thanks so much for your review – we’re glad you love your backpack!

The Millican Team

Rated 4 out of 5 stars

Update: replacement bag delivered!

Here is an update: Millican has sent us a replacement bag that delivered. This was a great solution. Not as fast as was originally predicted, but it came, which at this point was more important to us.
Customer service was also more responsive!
Haven't been able to use the bag a lot, but the first impressions are that the bag is very nice, it feels sturdy and it is is spacious.

17 September 2025
Millican logo

Reply from Millican

Thanks for the update. We’re glad the replacement bag arrived and that you’re happy with it so far. We appreciate your patience and hope it serves you well.

The Millican Team

Rated 5 out of 5 stars

I love my bag

I love my bag! It’s perfect for the daily and travel needs. Great size and shape and material. Love the roll top and double side pockets!

7 August 2025
Millican logo

Reply from Millican

Thanks for your review! We’re pleased the bag works so well for your daily use and travels!

The Millican Team

Rated 1 out of 5 stars

no refund with return

Requested return as material isn't as good as it used to be. Paid for return of parcel with tracking so I know it arrived, but still not got refund and it is after the period they said it would take. Have sent 2 emails to check/chase and had no response.

2 July 2025
Millican logo

Reply from Millican

We're very sorry to hear that your refund has not been processed yet. I've had a look in our system and the last correspondence we have from you is on 17th July. Please can you reply with the return parcel tracking number and we'll look into the refund for you.

The Millican Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look