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Homemove Reviews 

281
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being supportive, professional, and attentive to their needs, making interactions pleasant and stress-free. Reviewers frequently highlight the efficiency and ease of the overall process, noting quick response times and smooth user experiences. However, some people were dissatisfied with a lack of responsiveness when issues arose, reporting that the company stopped communicating or took no responsibility for problems. A few other people also felt that certain services, such as moving assistance or surveys, were not always executed to expected standards, with issues like missed details or jobs being left incomplete.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, helpfulness, and reasonable... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses, availability, and a... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as easy, smooth, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more

Rated 5 out of 5 stars

I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more

Company replied

Rated 5 out of 5 stars

Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more

Company replied

Rated 5 out of 5 stars

Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Conveyancer
  3. Mortgage Broker
  4. Moving Company
  5. Price Comparison Site
  6. Real Estate Agents

Written by the company

Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(281)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from George!

George kept us updated and informed throughout the process, and made us really feel at ease. Great lines of communication too - and a really friendly guy! Professional and knows his stuff, we would certainly recommend

22 November 2024
Unprompted review
Homemove logo

Reply from Homemove

Ah, George—what a legend! 🌟 From start to finish, it sounds like he wrapped your entire moving experience in a warm, reassuring glow of professionalism and expertise. Keeping you informed, making everything feel effortless, and bringing that friendly charm—what more could you ask for?

We're absolutely delighted to hear he made such an impression, and we’ll be sure to let him know he’s earned yet another set of well-deserved stars. ⭐⭐⭐⭐⭐

Thank you for your glowing recommendation—wishing you all the best in your new home! 🏡✨

Rated 5 out of 5 stars

Fantastic service

Fantastic service, the team was very helpful on the phone whilst booking and following up afterwards. But especially the two men doing the move were fantastic, fast and careful with the most delicate boxes while loading. They also let me know when they arrived at the new property and were waiting for me to unload when I arrived. Overall, a fantastic service. Thank you!

16 November 2024
Unprompted review
Homemove logo

Reply from Homemove

Thank you so much for your kind words! We’re so pleased to hear that our team made your move smooth and stress-free. It’s wonderful to know that both our booking team and the movers took great care to ensure everything went seamlessly. Your appreciation truly means a lot. Wishing you happiness in your new home! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Homemove provided a excellent service

Homemove provided a excellent service! they were really helpful and made the process easy

21 October 2024
Unprompted review
Homemove logo

Reply from Homemove


Ah, Amy, you’ve absolutely made our day! ✨ An effortless move, a helpful team, and a glowing review—what more could we ask for? We’re over the moon to have made your journey smooth and stress-free. Here’s to new beginnings in your new home—may it be filled with joy, laughter, and maybe a celebratory cuppa! ☕🏡💫

Thank you for your kind words and those five glorious stars! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Great experience

Great experience
Very quick at responding and appointment booked quickly as required.
Thank you!

15 October 2024
Unprompted review
Homemove logo

Reply from Homemove

Steph, thank you for your lovely review! ✨ Speed and efficiency are what we strive for, so we’re delighted to hear everything was sorted quickly for you. Your kind words mean the world—wishing you all the best! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Great customer service

Had a great experience with homemove although my circumstances changed the tesm were so understanding.

We will definitely be using homemove in the foreseeable future!

14 October 2024
Unprompted review
Homemove logo

Reply from Homemove


Elisha, thank you for your kind words! 😊 Life happens, and we totally understand that plans can change—we're just glad we could support you along the way. When the time comes, we’ll be here, ready to make your move as smooth as possible. Looking forward to helping you in the future! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Homemove offer a fantastic service

Homemove offer a fantastic service. I needed a last minute Level 2 survey and Hugh was not only very helpful and engaging to talk to, but managed to pull off the unheard of and get me a survey booked in within that same week. Would recommend to anyone!

9 October 2024
Unprompted review
Homemove logo

Reply from Homemove

Thank you for the glowing review! 🎉
A same-week Level 2 survey really is “lightning fast,” so Hugh will be thrilled to know his extra effort made the impossible happen—and that the conversation itself felt helpful and engaging.

We’ll be sure to share your praise with the whole scheduling team; they’re the behind-the-scenes heroes who find those last-minute slots. Knowing you’d recommend us to anyone is the highest compliment.

If any questions pop up when you’re reading the report—or if you ever need another survey—just give us a shout. We’re always here to help.

Rated 1 out of 5 stars

I paid for the premium service for…

I paid for the premium service for packaging, removal, dismantle and re-assemble but they just left the wardrobe in a very unsafe position and unfinished. The sofa and bed was reassembled by my husband and his friend. Basically they didn’t assemble anything after the move. The guy was too rushed to go home.My friends helped with the move too. Also I paid for 3 people and there were only two.I had to pay someone else again to re-assemble it.Not happy.

5 October 2024
Unprompted review
Homemove logo

Reply from Homemove

I’m really sorry to hear about the experience you’ve described—especially after you paid for our full premium-level service. What you received falls short of the standard we promise, and I understand how frustrating it is to end up finishing (and paying for) work that should have been handled on the day.

Thank you for bringing this to our attention—your feedback is essential to improving our service and ensuring no one else is put in the same position.

Rated 5 out of 5 stars

Great company…

This company were great from start to finish. After my initial enquiry, I was contacted very promptly. The price was very competitive and the process was very efficient. We would highly recommend this company.

26 September 2024
Unprompted review
Homemove logo

Reply from Homemove


Hi Sharron,

⭐⭐⭐⭐⭐

Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that your experience with Homemove was great from start to finish. 😊 It’s wonderful to know that we could provide a prompt response, competitive pricing, and a smooth, efficient process.

Your recommendation means a lot to us, and we’re so glad we could make your journey hassle-free. If you ever need assistance in the future, don’t hesitate to reach out to us at Homemove.com – we’re always here to help with all your home moving needs! 🏡✨

Thanks again for choosing Homemove!

Best regards,
The Homemove Team

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with, a great staff. They were very helpful

18 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Jack,

⭐⭐⭐⭐⭐

Thank you so much for your kind words! 🌟 We're thrilled to hear that working with us was easy and that our staff was helpful. Our mission is to transform the moving experience by making it as seamless and stress-free as possible.

As Louis, our Co-Founder, often says, "Bringing simplicity and support to home moving is at the heart of everything we do." We're delighted that this resonated in your experience. 😊

If you need any further assistance or have any questions, don't hesitate to reach out. We're always here to help! Feel free to visit us at Homemove.com – the home of moving home. 🏡✨

Thanks again for choosing Homemove!

Best wishes,
The Homemove Team

Rated 5 out of 5 stars

Professional service

Professional, open and honest whilst showing great patience when circumstances changed and the booking was no longer required. Will not hesitate to use again once our situation changes.

17 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Darren,

⭐⭐⭐⭐⭐

Thank you for sharing your experience with us! 😊 We're so pleased to hear that you found our service professional, open, and honest. Life can throw curveballs, and we're glad we could show patience and support when your circumstances changed.

At Homemove, we believe in making every step of your journey as seamless as possible—even when plans shift. As Rich, our Ops Director, likes to say, "Flexibility and understanding are the keys to truly supportive service." 🔑

We're excited to assist you again once the time is right! Until then, remember we're here to help make your future move effortless through our all-in-one platform. 🏡✨

If there's anything else we can do for you, don't hesitate to reach out. We're always here to help!

Thanks again for choosing Homemove—the home of moving home. 🌐

Warm regards,
The Homemove Team

Rated 5 out of 5 stars

I found homemove professional with…

I found homemove professional with great communication channels.
I will recommend this service

16 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Gaetano,

⭐⭐⭐⭐⭐

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you found Homemove professional with great communication channels. Clear communication is at the heart of what we do, and it's wonderful to know it made a difference for you. 😊

As James, our Co-Founder, often says, "Empowering our customers with seamless communication gives them control and confidence during their move." We're glad this commitment resonated with your experience.

If there's anything else we can assist you with, please don't hesitate to reach out. We're here to make every step of your home-moving journey easier and more enjoyable. 🏡✨

Feel free to visit us anytime at Homemove.com – the home of moving home.

Thanks again for recommending our service, Gaetano!

Best wishes,
The Homemove Team

Rated 5 out of 5 stars

Great service

Great service, was very easy to obtain a very competitive quote and book in the survey. Unfortunately the sale fell through but again it was really easy to cancel the survey and get a full refund. I would highly recommend homemove.

3 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi JNB,

⭐⭐⭐⭐⭐

Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that you found it easy to obtain a competitive quote and book your survey with us. While we're sorry to hear that your sale fell through, we're glad we could make the cancellation and refund process smooth and hassle-free. 😊

At Homemove, our mission is to transform the moving experience by centralizing everything in one place, making it easier and more supportive for you. As Minerva, our Content and Branding Manager, says, "Even when plans change, we're here to make your journey as seamless as possible." 💫

Your high recommendation means the world to us! If you decide to embark on another home-moving adventure, we'll be here to provide expert support and top-rated partners through our all-in-one platform. 🏡✨

Thanks again for choosing Homemove—the home of moving home. Feel free to reach out anytime or visit us at Homemove.com. We're always here to help! 💖

Warmest regards,
The Homemove Team

Rated 5 out of 5 stars

Best quote I received by far!

Best quote I received by far when requiring a level 3 survey. Extremely easy to contact and to get a refund if things don't go your way. No issues encountered.

14 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Teela,

Wow! 😊 We're thrilled to hear that you received the best quote by far for your Level 3 survey with Homemove! It's fantastic to know that our commitment to providing competitive pricing and quality service made a difference for you.

We're also glad that you found it extremely easy to contact us and that getting a refund was smooth when things didn't go as planned. As Cordelia, our Accounts Assistant, likes to say, "Making things straightforward for our customers is at the heart of what we do." 💫

At Homemove, our mission is to transform the moving experience by centralizing everything in one easy-to-use platform. We believe in simplicity, innovation, and providing top-notch support to make your home-moving journey as seamless as possible.

Thank you so much for recommending us! If you need anything in the future, don't hesitate to reach out or visit us at Homemove.com – the home of moving home. 🏡✨

Wishing you all the best,

The Homemove Team

Rated 3 out of 5 stars

A very quick and easy way to book a…

A very quick and easy way to book a survey for my property purchase, very competitive rates and kept informed throughout the booking process.

5 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Mr. Elder,

⭐⭐⭐

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that booking a survey for your property purchase was quick and easy, and that our competitive rates and communication made the process even better. 😊

At Homemove, our mission is to transform the moving experience by making it simpler and more supportive for you. As Olly, our Product Lead, likes to say, "Innovation isn't just about technology; it's about creating seamless experiences that make life easier." 💡 We're glad this commitment came through in your booking process.

Keeping you informed every step of the way is part of how we put you in control of your move. We're dedicated to providing high-quality service through our all-in-one platform, so you can focus on the excitement of your new home. 🏡✨

If there's anything else we can assist you with, please don't hesitate to reach out. We're here to make every aspect of your home move as smooth as possible.

Thanks again for choosing Homemove—the home of moving home. 🌐

Warm regards,
The Homemove Team

Rated 5 out of 5 stars

Clear & Transparent process

HomeMove were clear and transparent throughout the valuation process and made it easy to cancel our valuation when it was deemed not required.
Communication was good through out and I would happily use them in the future

13 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Adam,

⭐️⭐️⭐️⭐️⭐️

Thank you for taking the time to share your experience! 😊 We're thrilled to hear that our clear and transparent process made things easy for you, especially when it came to canceling your valuation.

At Homemove, we believe that open communication is the key to a seamless moving experience. As Cordelia, our Accounts Assistant, likes to say, "Keeping things simple and straightforward helps our customers feel in control every step of the way." We're glad this approach resonated with you.

We're always here to support you whenever you're ready to move forward. Feel free to reach out or visit us at Homemove.com – your all-in-one platform for moving home. 🏡✨

Thanks again, Adam! We look forward to assisting you in the future.

Warm regards,
The Homemove Team

Rated 5 out of 5 stars

Excellent company

Excellent company, nice to deal with, trust worthy and understanding. I would recommend.

13 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Chloé,

🌟 Thank you so much for your wonderful feedback! We're delighted to hear that you found us nice to deal with, trustworthy, and understanding. 😊

At Homemove, we're all about making your moving journey as smooth as possible. As Louis, our Co-Founder, likes to say, "A seamless move starts with a team you can trust." 🏡✨

Your recommendation truly means the world to us! If you ever need anything else or just want to say hello, we're always here for you. Feel free to visit us at Homemove.com anytime—the home of moving home. 🌐

Wishing you all the best in your new home!

Warm regards,

The Homemove Team 💙






Rated 5 out of 5 stars

I cant’t fault this company

I cant’t fault this company, very quick and efficient in the booking process great value , unfortunately our property we was buying withdrew and they will refund us which is amazing
Will 100% use again in the future thank you

12 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Laura,

🌟🌟🌟🌟🌟

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you found our booking process quick, efficient, and great value. While we're sorry to hear that the property you were buying fell through, we're glad we could make the refund process smooth and stress-free for you.

At Homemove, we believe that even when plans change, your experience should remain seamless. As Sarahjane, our Head of Sales, often says, "Our mission is to support you through every twist and turn, making moving easier no matter what." 💫

We're delighted to know that you'll choose us again in the future. When you're ready to embark on your next home-moving journey, we'll be here to provide expert support and make the process as simple as possible. 🏡✨

Feel free to reach out anytime or visit us at Homemove.com – the home of moving home.

Thank you once again, Laura! Wishing you all the best.

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Hugh at homemove the survey king

Hugh at homemove the survey king! Great service, prompt response went above and beyond to help me out. Would highly recommend.

12 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hey Em,

🎉 Wow, calling Hugh the "survey king" 👑—that's high praise, and we couldn't agree more! We're thrilled to hear he went above and beyond to help you out.

At Homemove, making your home-moving journey smooth and stress-free is what we're all about. 🏡✨ It's fantastic to know that Hugh's prompt responses and great service made a real difference for you.

As Hugh likes to say, "Turning a maze into a clear path is the best part of my job." We're glad he could make things easier for you!

Thank you so much for the high recommendation. Your support means the world to us. If you ever need anything else, we're just a call or click away. 😊

Wishing you all the best in your new home!

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Easy to navigate website and give you a call to discuss your quote further. Easy payment system. Recommend 100%

10 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Rebecca,

⭐⭐⭐⭐⭐

Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that you found our website easy to navigate and that our customer service team was able to assist you with your quote. Making the payment process seamless is all part of our commitment to simplicity and quality. 😊

At Homemove, our mission is to transform the moving experience by bringing everything you need into one easy-to-use platform. As Olly, our Product Lead, likes to say, "Innovation and simplicity go hand in hand when creating a stress-free move." 🚀

Your 100% recommendation means the world to us! If you or anyone you know needs support with their home move, we're here to make the process easier, offering expert support and top-rated partners all in one place. Feel free to visit us anytime at Homemove.com – the home of moving home. 🏡✨

Wishing you all the best in your new home!

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Very friendly to deal with

Very friendly to deal with, professional and communication was easy.

11 September 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Paul,

⭐⭐⭐⭐⭐

Thank you so much for your kind words! 😊 We're thrilled to hear that you found us friendly, professional, and easy to communicate with. Making your moving journey smooth and stress-free is what we strive for every day.

As John, our UI/UX Designer, likes to say, "Clear communication and a friendly touch turn moving houses into a delightful experience." We're glad this commitment shone through during your time with us. 💫

At Homemove, our mission is to transform the moving experience by bringing everything you need into one easy-to-use platform. It's fantastic to know that our values of simplicity, innovation, and quality are making a real difference. 🏡✨

If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help! Feel free to visit us at Homemove.com – the home of moving home. 🌐

Thanks again for choosing Homemove, Paul!

Warm regards,

The Homemove Team 💙

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