HomeLoft United Kingdom Reviews 529

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, often finding them to be exactly what they were looking for, well-packaged, and of good value. Many appreciate the unique items available, which can be hard to find elsewhere, and some report receiving their orders more quickly than anticipated. However, some people were dissatisfied with the delivery service, frequently noting that items took longer to arrive than expected, often due to shipping from the US despite the company's UK presence. There are also mentions of issues with product compatibility, such as incorrect plugs, and a few customers experienced problems with damaged or faulty items upon arrival. Additionally, some reviewers reported negative experiences with customer service, including difficulties with returns and a lack of responsiveness.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. Many customers express satisfaction, praising the... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise quick delivery times,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with some waiting... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report significant issues, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

Package arrived poorly packaged and contents broken. It wasn’t so easy to find a person to help eventually spoke to Sal who has been brilliant. Product looks as if it’s good quality replacement on its... See more

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Speedy Delivery

Ordered what I thought was a UK-based product, only to find it was starting out in New Jersey! Even so, it was with me in only a few days. Great service, especially just before Christmas!

2 December 2024
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, though it did come unexpectedly all the way from the US, meaning it missed Xmas.

27 December 2024
Unprompted review
Rated 4 out of 5 stars

My lights were delivered this morning. Thank you

I ordered some chilli lights (order number: UK-HL#P90485182). I received a text message confirming that order had been received and I was informed that delivery would be around two weeks. I was shocked today 13th December, to find an email sent (in my spam email), confirming delivery on the 10th December (I ordered on the 2nd December), and left outside my back door. I was in all day on the Monday, and my back door is not very assessable. Unhelpful customer services, put phone down on me. I am now worried that this company is not legitimate. No communication from DHL.. the tracker was sent by homeloft? Please note an update on my feedback. Thank you I have received my lights this morning and in good working order.

13 December 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Maggie,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Rated 1 out of 5 stars

Would not recommend

I have placed an order at the end of August. We still have not received the product. I do not recommend ordering anything.
Order update November : the order was not shipped, the item was no longer available!

1 October 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Rated 1 out of 5 stars

Overpriced and unable to contact them

I came across this company whilst researching a product I wanted to replace. Firstly, the email address is invalid. Secondly, the item in question should be under £10 or less, they are advertising it for £45.60, reduced from £75. I do not trust this company one bit!
Be very wary before purchasing from them.

27 October 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Fay,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Rated 1 out of 5 stars

Worth shipping experience ever

Worth shipping experience ever. Over 30 days - product still not with me and then have heard it will have a US power supply/ plug when we use british. No way to get my money back currently - be very aware and do not order from this website!!

30 September 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

Very expensive drop shipper!

Buyer beware! Dropshipping business! They buy products from Amazon & then sell them to you at 3-4 times mark up. Do your homework before buying from here.

10 September 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 2 out of 5 stars

Dropshipping business

Dropshipping business which has a product from a well-known small business listed for £100 "reduced" from £170 on their site. The RRP of the product in question is actually just £50 and from a business which only sells through Amazon. This is, at best, a shady business.

2 September 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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