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HomeLoft United Kingdom Reviews 529

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TrustScore 3.5 out of 5

3.7

Home & Garden
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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, often finding them to be exactly what they were looking for, well-packaged, and of good value. Many appreciate the unique items available, which can be hard to find elsewhere, and some report receiving their orders more quickly than anticipated. However, some people were dissatisfied with the delivery service, frequently noting that items took longer to arrive than expected, often due to shipping from the US despite the company's UK presence. There are also mentions of issues with product compatibility, such as incorrect plugs, and a few customers experienced problems with damaged or faulty items upon arrival. Additionally, some reviewers reported negative experiences with customer service, including difficulties with returns and a lack of responsiveness.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. Many customers express satisfaction, praising the... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise quick delivery times,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with some waiting... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report significant issues, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

Package arrived poorly packaged and contents broken. It wasn’t so easy to find a person to help eventually spoke to Sal who has been brilliant. Product looks as if it’s good quality replacement on its... See more

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Company details

  1. Home & Garden

Contact info

3.7

Average

TrustScore 3.5 out of 5

529 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Mediation cushion (inflatable)

I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.

Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.

15 March 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Alex,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Rated 1 out of 5 stars

Terrible con of a company

Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.

25 February 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Terence,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
HomeLoft

Rated 4 out of 5 stars

Pretty much as expected

Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.

1 February 2025
Unprompted review

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