I had a call today with Adam Key to set up home insurance, he was great - very professional, polite and helpful. He made sure to take the time to explain the policy details and answer any questions I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed the Tennant Landlord insurance but my quote wouldn't open online, I phoned in and Connor Lindsay from Homelet who made it really easy to tweak the quote to my needs and set up the purchase f... See more
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on... See more
I arranged pet liability insurance over the phone with Adam Key today. Could not fault the service. Adam was friendly, professional, helpful and very quick to sort the insurance out. Can highly recomm... See more
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Very knowledgeable agent Rachel Harvey…
Very knowledgeable agent Rachel Harvey set up a new single property contract as I have moved from a multi-contract due to sale of other rental properties.
13 July 2026
Unprompted review
Reply from HomeLet
Thank you for providing this feedback. It is excellent to hear that Rachel Harvey demonstrated strong knowledge while setting up your new single‑property contract, particularly as you transition from a multi‑property arrangement following the sale of your other rentals. Your comments will be passed directly to the team.
Great company to deal with
Efficient and very helpful always. Have been with them for years.
13 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. It is excellent to hear that you have consistently found HomeLet efficient, helpful, and easy to deal with, and that this high standard of service has been maintained over the years. Your comments will be passed directly to the team.
Easy and simple to set up the insurance…
Easy and simple to set up the insurance policy.
A thank you to Adam Key!
13 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. It is excellent to hear that you found the process of setting up your insurance policy easy and straightforward, and your appreciation for Adam Key’s assistance is duly noted. Your comments will be passed directly to the team.
Every thing was explained in a clear…
Every thing was explained in a clear and concise manner Ashanti Reid was the agent who dealt with this matter.
11 July 2026
Unprompted review
Reply from HomeLet
Thank you for leaving a review. It is excellent to hear that everything was explained to you in a clear and concise manner, and that Ashanti provided effective support throughout the process. Your comments will be passed directly to the team.
Great customer service
Enoch Biney gave great customer service today. I wanted to add something to my policy, he explained everything very clearly and ensured I had the cover I needed. Friendly, informative, and professional. Thank you!
11 July 2026
Unprompted review
Reply from HomeLet
Thank you for leaving a review. It is excellent to hear that Enoch provided such strong customer service, explaining the policy changes clearly and ensuring you had the appropriate cover in place. Your feedback highlighting his friendly, informative and professional approach will be passed directly to the team.
Abigail Copson was brilliant
Abigail Copson was brilliant. She spoke well and had very good knowledge of the product. I felt that she listened to what I wanted and was able to give good advice.
10 July 2026
Unprompted review
Reply from HomeLet
Thank you for leaving a review. It is excellent to hear that Abigail delivered such a high standard of service, speaking clearly, demonstrating strong product knowledge, and ensuring she fully understood your requirements before offering well‑considered advice. Your feedback will be passed directly to the team.
Excellent customer service
I had an excellent experience with HomeLet. The customer service I received throughout the process was exemplary.
A special thank you to Abigail, who was incredibly helpful, friendly, and efficient. She kept me informed, answered all of my questions, and made everything straightforward from start to finish.
Overall, I'm very impressed with the level of customer service HomeLet provides and would happily recommend them to anyone looking for a professional and reliable service.
9 July 2026
Unprompted review
Reply from HomeLet
Thank you for leaving a review. It is excellent to hear that your experience with HomeLet was exemplary from start to finish, and that the level of customer service consistently impressed you throughout the process.
Your special thanks to Abigail are duly noted. It’s great to hear that she was helpful, friendly and efficient, keeping you fully informed, answering all of your questions, and making everything straightforward. Your feedback will be passed directly to the team.
Ashanti who dealt with me today was…
Ashanti who dealt with me today was very kind and helpful
She explained everything what was going to happen in a clear and concise manner. At no time did she make me feel uncomfortable with the questions she was very polite and cheerful and I did appreciate this.
8 July 2026
Unprompted review
Reply from HomeLet
Thank you for leaving a review. It is excellent to hear that Ashanti provided such kind, helpful and reassuring support, explaining everything clearly and ensuring you felt comfortable throughout the process. Your feedback highlighting her polite and cheerful manner will be passed directly to the team.
Shirazul helped me changed my policy…
Shirazul helped me changed my policy address and payment date efficiently.
7 July 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback.
I’m really pleased to hear that Shirazul was able to help you change
your policy address and payment date so efficiently. I’ll make sure your kind comments are passed on to him.
Very helpful
7 July 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback.
I’m really pleased to hear you found the service very helpful.
HomeLet policy renewal
I have been dealing with the Homelet team to renew a policy. Today Rachel Harvey called me to take me through all the details. She was very efficient, courteous and clear in all matters. I really appreciate that. It was a very smooth process
7 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear your policy renewal was handled so smoothly and that Rachel was efficient, courteous and clear throughout. I’ll make sure your kind comments are passed on to her.
Guarantor Portal - Security & Privacy Concerns
Guarantor Portal – Security & Privacy Concerns
Two issues worth flagging for prospective users and the development team.
First, the password field during account registration has paste functionality disabled. This is widely recognised as poor security practice. It discourages the use of password managers and pushes users toward weaker, manually typed passwords. The NCSC (UK National Cyber Security Centre) explicitly recommends that all online services allow users to paste passwords into web forms.
Second, the verification flow defaults to requesting an unusually broad set of financial data: open banking access, bank statement upload, and HMRC account connection simultaneously. While offering multiple verification routes can speed up the process, defaulting to all three at once feels excessive. Users who are privacy-conscious have no obvious way to opt for the minimum required documents without navigating away from the suggested path. I'd prefer the flow defaulted to the minimum necessary and offered additional options for those who want a faster process.
7 July 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share such detailed feedback.
Your comments about password paste restrictions and the verification
journey are really helpful, and I’m sorry for any frustration this
caused. I’ve passed your feedback on to the relevant team so they can
review these points as we continue to improve the service.
it was a very nice experience talking…
it was a very nice experience talking with nathan smith, he help me get my new flat and explains all I need to know regarding tenancy agreement. God Job
6 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear you had such a nice experience speaking with Nathan Smith and that he was able to help you with your new flat and explain everything you needed to know about your tenancy agreement. I’ll make sure your kind comments are passed on to him.
Homelet experience with Shirazul
Shirazul was extremely helpful with setting me up for what I need to move into my property with peace of mind. Great service.
6 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear that Shirazul was so helpful in getting
everything set up and giving you peace of mind for your move. I’ll make
sure your kind comments are passed on to him.
Had a great experience with Valentin…
Had a great experience with Valentin Valeanu today. He was friendly, professional and very efficient with explaining everything. Definitely makes the moving process much easier with amazing service like this! Thanks so much.
6 July 2026
Unprompted review
Reply from HomeLet
Thank you for your wonderful feedback.
I’m really pleased to hear you had such a great experience with
Valentin and that he made everything clear and efficient. It’s great to know his support helped make the moving process easier for you. I’ll
make sure your kind comments are passed on to him.
HomeLet
Katie Bullard was a very friendly and helpful. She explained everything to me so carefully with her excellent communication skills.
Thank you Katie for making my experience with HomeLet positive.
3 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Katie was friendly, helpful, and took the time to explain everything so clearly. We’re glad she made your experience with HomeLet such a positive one.
Ashanti was exceptionally friendly and…
Ashanti was exceptionally friendly and helpful and ran through the options quickly and efficiently with a voice and attitude that could brighten up a cold, rainy day in Lincoln - very professional and very engaging. She could sell umbrellas in the Cayman Islands in the height of summer…
3 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely review. We’re so pleased Ashanti guided you through everything quickly, clearly and with the kind of energy that brightens even the rainiest Lincoln day. Your kind words about her professionalism and engaging manner mean a lot to us.
Thanks Nathan
There's a lot of information to take in and think about when moving and renting, so the help from Nathan on the phone was very much appreciated!! he was so friendly and helpful, made me feel a lot more secure about anything i was unsure of
3 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear that Nathan was so friendly and helpful,
and that he was able to make you feel more secure about everything
involved in moving and renting. I’ll make sure your kind comments are
passed on to him.
Valentin was very helpful and polite…
Valentin was very helpful and polite and very welcoming.
2 July 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely review. It’s great to hear that Nathan’s friendly approach and clear guidance made a real difference, especially when there’s so much to take in during a move. We’re delighted he helped put your mind at ease.
Very good customer support
Rachael Harvey from Homelet was very helpful and patient in setting up cover today. Some of the legal questions asked were lengthy and convoluted, but Rachael took the time to break them down so we could fully understand them.
1 July 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Rachael was so helpful and patient while setting up your cover. Some of the legal questions can be a bit lengthy, so it’s great to know she took the time to break everything down clearly for you.
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