HomeLet Reviews 

Adam key was very helpful is explaining in detail how the policy works

Rachel Harvey was very helpful today with my renewal

Very polite and friendly

Worst referencing agent. No updates, not able to communicate with them directly to discuss the your particular situation. You only able to discuss with AI agent. disgusting service.

It was my first time calling HomeLet regarding property insurance, and Connor Smith was excellent. He explained everything clearly, in great detail, and with complete professionalism. His prompt assistance and the valuable information he provided made the whole process straightforward and reassuring.

His customer service truly deserves recognition. I would not hesitate to recommend him and can confidently say that he provides excellent customer service.

Ashanti Reid Was so helpful in helping me setup my content insurance for my new flat. So polite and friendly over the phone and she explained everything to me very clearly.

The five stars are for Rachel Harvey, who was very patient and helped me with renewal options.
I am not happy with the Claims department. They do not implement promised phone calls. I feel they are delaying assessing my claim in the hope that I will give up.
I was assured by two people in the Claims department that I would receive either a phone call or an email by 5pm today, Friday 24th July.
Nothing.
On Monday 27 July I rang the Claims Department hoping to speak to Isla, with whom I have had a series of phone conversations and emails. Though she was not available Megan dealt swiftly and helpfully with my call.
I subsequently heard from Isla that my claim would be settled in full, which was very good news.
My conclusion is that one has to be very persistent with the claims department, do not rely on promises to return calls and be aware that you may have to send the same information again as it can be ‘overlooked’.
I found Isla and Megan helpful but David did not seem to contribute anything to the process.
Nevertheless I appreciate my claim being accepted in full. I look forward to it appearing in my bank account.
At the request of Trust Pilot and the Claims department I have updated my original review.

Rapid, friendly and efficient service by Rachel Harvey

Spoke to Rachel Harvey, who was very patient throughout the conversation. I ended up with exactly what I needed. Thanks again, Rachel!

Outstanding customer service from Connor - swift, informative and so helpful.

Shirazul was amazing - made the whole process really simple and friendly!

Just like to thank Connor smith with his patience professionalism and his good customer skills
absolute credit to homeLet....
Thank Conner
Mr Shaun Phillips

I was contacted when it was convenient for me to renew my policy in due course.

Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.

Hi,I have taken an insurance policy cover today, Rachel Harvey harvey provided my quote and cover in a professional and friendly manner,
D Hall

Enoch Biney was very helpful, professional and provided great customer service. Thank you Enoch for your help with my enquiry today.

Really quick and simple, Rachel Harvey was very thorough, simple renewal done in muinutes.

Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had with proceeding. I was able to proceed and complete the insurance policy with confidence thanks to her kind and patient help.

I recently renewed my landlord insurance and was looked after by Rachel Harvey, who provided an excellent level of service throughout the process. She took the time to understand my properties and circumstances, explained the policy details and options clearly, and made sure I was fully comfortable with the cover before proceeding.

Rachel was professional, friendly and patient, answering all my questions without rushing and highlighting where I could adjust the policy to better suit my needs as a landlord. The renewal itself was straightforward and hassle‑free, with documents and costs laid out in a simple, transparent way that made it easy to check everything and confirm the changes.

Overall, I’m very happy with the experience and the peace of mind the renewed cover gives me, and I would gladly recommend Rachel Harvey and the team to other landlords looking for clear advice and efficient insurance renewal support.