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Home Image Direct Reviews 2,069

•
TrustScore 5 out of 5

4.8

Wallpaper Store
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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, and are very satisfied with the efficient order processing and fast delivery services. Many appreciate the wide selection of wallpapers available and the helpfulness of the customer service team. However, some customers reported issues with receiving incorrect items or samples that did not accurately represent the product. A few also mentioned problems with batch numbers not matching, leading to difficulties during installation, or dissatisfaction with the actual appearance of the wallpaper compared to website images.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight at finding desired... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and delivery of their... See more

Service

Customers had positive experiences with service, often highlighting the excellent and fast delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more

Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Second time purchasing wallpaper from…

Second time purchasing wallpaper from Home Image. They have plenty of wallpaper to choose from, prices are good and delivery is quick. I've also returned unused rolls and been refunded. A good all round service that I cannot fault.

4 August 2025
Rated 5 out of 5 stars

Buying and Receiving my oder

From ordering to delivery was very good. No problems from your part. I on the other hand ordered the paper without checking if it was required.
My husband reminded me I had already bought paper for the bedroom so now I have two lots of paper 😔. Thank you anyway for the service given and I will still shop with you and recommend your company to others.

12 August 2025
Rated 5 out of 5 stars

Excellent service and very fast…

Excellent service and very fast delivery. I twice had occasion to speak to someone in the office to clarify queries and my phone calls were handled quickly and efficiently and my issues quickly explained or resolved. To get interaction with an actual human, who then went on to provide an excellent service over the phone, is very rare these days. I was very impressed and will definitely use them again in future. Thank you

17 July 2025

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