Home Image Direct Reviews 2,069

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, and are very satisfied with the efficient order processing and fast delivery services. Many appreciate the wide selection of wallpapers available and the helpfulness of the customer service team. However, some customers reported issues with receiving incorrect items or samples that did not accurately represent the product. A few also mentioned problems with batch numbers not matching, leading to difficulties during installation, or dissatisfaction with the actual appearance of the wallpaper compared to website images.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight at finding desired... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and delivery of their... See more

Service

Customers had positive experiences with service, often highlighting the excellent and fast delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more


Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of order with quick delivery.

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was quickly processed with a very quick delivery & well packaged, could not fault it. Thank you.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time customer service

Item was delivered to wrong home, emailed about it, they basically didn’t care as I did not get a single bit of help, and all they said was, delivery driver said it was delivered to the correct address. Bullshit company.

6 September 2025
Rated 5 out of 5 stars

Humza has very good customer skills…

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I strongly recommend Home Image this was my first experience. I received my wallpaper the next day , very good service thank you.

4 September 2025
Rated 5 out of 5 stars

Very Impressed

Great range of wallpapers available and good offers too. Ordering process was easy, and communication on my order was excellent with quick delivery too.
One of the rolls of wallpaper I received has a fault in the pattern - so contacted Home Image Direct with images of the fault - they replied quickly and are arranging a replacement roll.

28 August 2025
Rated 4 out of 5 stars

Outstanding Service & Quality – Highly Recommended

Order #60234
The wallpaper quality is excellent. One of the rolls had a minor fault, but the issue was resolved quickly and professionally. A replacement was dispatched promptly, and the seller was incredibly accommodating, happy to arrange collection of the faulty roll at my convenience, even after the decorating is finished. Their trusting approach and responsive customer service made the whole process stress-free. I wouldn’t hesitate to buy from them again.

2 August 2025
Rated 5 out of 5 stars

Good products excellent prices

Browsing the internet saw this company and the wall paper I wanted excellent price compared to other suppliers website very easy to navigate and very good online communication will definitely use the again

27 August 2025
Rated 5 out of 5 stars

Great Wallpaper

Biggest selection of paper all prices very fast delivery I always shop for here wouldn't go anywhere else service is great

22 August 2025

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