Home Care Hire Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the exceptional support provided by the team, noting that staff members are always friendly, caring, and ready to assist during stressful times. Many people explain that team members go out of their way to ensure everything runs smoothly from the very first phone call onwards. Reviewers often point out that the delivery service is remarkably fast and reliable, with drivers setting up equipment quickly and explaining all the controls thoroughly. Consumers also emphasize that the equipment arrives in pristine condition, offering wonderful comfort and making a huge difference for people recovering at home.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as professional, caring, and extremely... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptional efficiency... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences during... See more

Product

Consumers find the product to be of exceptional quality, expressing immense satisfaction with their... See more

Quality

People report high satisfaction with the quality of the products received. Consumers mention that the beds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Home Care Hire for such great service. Website clear, easy to use with clear pricing and product options. Customer service on the initial enquiry was excellent, again clear and con... See more

Company replied

Rated 5 out of 5 stars

From initial contact to delivery, this was a smooth and efficient service. Quality products and a helpful, courteous team. The initial contact to enquire and book was very clear and helpful, includin... See more

Company replied

Rated 5 out of 5 stars

Home Care were amazing. They delivered the bed very promptly when we sadly needed it most and collected it again with no fuss. Their telephone support was exemplary and their drivers were friendly and... See more

Company replied

Rated 5 out of 5 stars

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Specialists in the rental of hospital beds and care equipmenta for domestic settings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(119)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy to deal with

So easy to deal with. Made arrangements quickly and delivered and installed efficiently. Removed equipment just as quickly and efficiently. Just a perfect service.

4 May 2023
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Reply from Home Care Hire

Very generous of you to write such a kind review. We appreciate it.

Rated 5 out of 5 stars

Life changing service

Having had a potentially life changing operation at the beginning of December 2022 left me bed-bound, I was not able to be discharged to my home unless I had an accessible bed. I found Home Care Hire online and they were able to deliver and setup an electric bed and within 24hrs of my enquiry. Being able to raise and lower the height of the bed as well as change the angle of mattress has meant that my recovery and recuperation has been so much faster than everyone had predicted. Thank you so much for offering such a brilliant service.

27 April 2023
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Reply from Home Care Hire

Hi Karen, thank you so much for the review. We are delighted the service worked well for you. All the best.

Rated 5 out of 5 stars

Excellent Service

The communication was excellent, the staff were friendly, polite and efficient. The bed was ideal for our needs.

11 April 2023
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Reply from Home Care Hire

Thanks very much for the review. Really appreciated.

Rated 5 out of 5 stars

Highly recommended

Really helpful, professional, reliable, great service all round. Arrived exactly when they said they would, v good quality bed and very good value. Highly recommended.

28 March 2023
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Reply from Home Care Hire

Hi Steve, many thanks for taking the time to write a review.

Rated 5 out of 5 stars

First class service all round

First class service all round. Dealt with Owen who couldn’t have been more helpful. Service was super fast and they were very flexible on timings etc.

20 March 2023
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Reply from Home Care Hire

We really appreciate the review Iain. All the best

Rated 5 out of 5 stars

Extremely satisfied with our experience…

Extremely satisfied with our experience hiring a hospital bed for a few weeks for our mum. Owen was flexible, helpful and lovely to deal with. We ordered one type of mattress and then changed our minds, but that was accommodated with no trouble. Delivery and collection went very smoothly. The outstanding balance for the time we didn't use was refunded promptly. Highly recommend this company.

9 February 2023
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Reply from Home Care Hire

Thank you so much for the review Sarah.

Rated 5 out of 5 stars

Home Care Hire have been fantastic!

Home Care Hire have been fantastic from start to finish. Very last minute I had to source a hospital bed for my father, Owen was brilliant and got the bed to our address the very next day. They were kind and empathic to our needs and kept in touch with us throughout our hire.

9 January 2023
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Reply from Home Care Hire

Thank you so much for the kind review, Leah. We are really pleased it worked out well for your father.

Rated 5 out of 5 stars

The service was v efficient and good…

The service was v efficient and good quality equipment thank you for all your help

5 December 2022
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Reply from Home Care Hire

You are very welcome Sue, thank you for taking the time to write a review. Owen.

Rated 5 out of 5 stars

Excellent Service

The bed is absolutely fine -- my son said it was better than the one in the Austrian hospital that he came home from - but what made the difference was Owen's responsive, professional service. He delivered in an emergency timeframe arriving before the sun was up and was quick and helpful the it was time to dismantle.

28 November 2022
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Reply from Home Care Hire

Many thanks for the review.

Rated 5 out of 5 stars

Outstanding service!

Outstanding service!! From the moment I contacted for an adjustable bed, provided me with options, came and setup and collected when requested. They were very flexible and accommodating with timedate. The price is also very reasonable. Owen was very compassionate, friendly and helpful. They made my post surgery recovery very pleasant. I recommend their services and will certainly use if need arises. Thank you very much Owen!

28 September 2022
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Reply from Home Care Hire

Thank you for the kind review Rose, and hope you made it home safely

Rated 5 out of 5 stars

I found this service quick to respond…

I found there services quick to respond to our call. I observed them assembling the bed, going through safety checks, reassuring me to contact them anytime if I was unsure, about the mechanics of the bed .They showed my mum and myself empathy compassion and respect. My mum did not live for long after the bed arrived, Once mum had passed they were quick in collecting the bed. I would throughly recommend this company, there pricing was very reasonable.

17 September 2022
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Reply from Home Care Hire

Thank you so much for the thoughtful and generous review Julie. All the best Owen

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