Home Care Hire Reviews 105

I was so pleased with the bed, and it was such a blessing - I certainly couldn't have managed without it. The hospital wouldn't loan me a bed as they said I had no 'medical needs' (broken ankle didn't seem to count). I was so glad to find this company and to be able to hire exactly what I needed. All my dealings with staff have been professional as well as friendly and helpful. The bed delivery and set up was so well done - everything was thoroughly checked to be in good order and exactly as I needed it. It has been a really good experience. I wouldn't hesitate to use this company again or to recommend them to others. Thank you.

Really good and reliable company.

Prompt delivery of bed and promptly collection at the end of the rental.

All staff good and helpful.

Highly recommend.

A great company to deal with. They phoned me straight back when I left a message. The bed was delivered the next day and collected promptly when I requested it. Pricing was clear and communication always friendly and helpful. Thank you Hannah and Owen.

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a bed quickly. Home Care Hire said they could provide one the next business day and they covered our area in Kent. I ended up being ill the day they were due to deliver but a carer was at home. The delivery driver phoned as promised to tell me he was an hour away. I told him I needed beds moving and he was so helpful and kind, moved beds no problem and set up hospital bed. I would absolutely recommend this company to anyone needing a bed at short notice.

Thank you Home Care Hire for such great service.

Website clear, easy to use with clear pricing and product options.

Customer service on the initial enquiry was excellent, again clear and confident and exactly as outlined on the website. Also gave every confidence that we would receive what we ordered on time which ended up being less than 24hr turnaround. Amazing given the circumstances.

Bed delivered expertly by Kevin who was great with communication in the morning. No fuss, absolute professional. Great product too, immaculate condition and perfect for our needs.

Couldn't recommend you highly enough.

Just a great service from start to finish
Owen was really helpful and the delivery & collection so efficient.

After reaching breaking point with trying to get an NHS bed for my terminally ill father in law, our care agency recommended that I try renting a bed privately. I called Owen at Homecare on Friday at 4:30pm and I sit here writing at 12 noon Saturday with a desperately needed hospital bed complete with air mattress. Glen the delivery driver was super helpful with the logistics of moving the room around and a heavy wardrobe that we didn’t realise needing moving. He gave us full instructions on how to work the bed after setting it all up. I’m writing this review more so with a view to someone reading this who is also in a desperate situation as we were, to give reassurance that Homecare are absolutely superb. I just wish I’d known about Homecare a week ago so I could have spent the time with my father in law rather than being pushed from pillar to post in the NHS system .. which I must add, still haven’t authorised a bed. Thank you so much from the bottom of my heart to Owen & Glen

My wife had abdominal surgery for a hysterectomy and less than 4 weeks after surgery she was up walking a mile and back which we put down to the brilliant bed we had.

It adjusted brilliantly to support her back and core si she could always get a good sleep.

It was delivered and set up within 2 hours of me ringing. I cannot thank them enough.

Massive thank you!!!

Excellent and arranged a bed delivery within 24hours around the family’s availability.

A very big thank you to all for sorting out the bed so efficiently and kindly.

Owen so helpful on the phone and the delivery guy brilliant too.

Excellent, prompt and professional service

This company is great - minimum amount of bureacracy; efficient; on-time; good-natured; responsive & flexible. Owen was wonderful at coping with all the changes in collection date of the equipment.

Very kind and thoughtful people who helped us enormously during a difficult time. Would highly recommend them.

We needed a bed to be delivered on the day we phoned the company. They happily obliged, and a bed was delivered that afternoon. This enabled my relative to come out of hospital with a care package straightaway. At the end of a 4 week period, the bed was no longer needed. However the company had taken the fee for another month out of my bank-account. I phoned them to ask them to come and collect it, and explained about the money. The bed was collected the following day, and the money was put back into my account. The staff at Home Care Hire were excellent, extremely helpful. They helped turn a really stressful situation into something that was manageable. Excellent service.

I am extremely impressed with the excellent service I have received from my initial call yesterday to the installation of the bed this morning.
I was pleasantly surprised that the bed could be delivered the next day. I also asked if the person delivering/installing could call me with an ETA as it was being installed in my father’s house.
Craig phoned me an hour before he arrived and turned up at exactly the time he said he would.
Craig was excellent and completed the installation in about half an hour. He gave us a full and informative demonstration. The whole experience could not have been better - many thanks.

delivered the bed quick and easy. Great communication. Had one problem with the bed and that got sorted with assistance over the phone under 30 minutes!!

From initial contact to delivery, this was a smooth and efficient service. Quality products and a helpful, courteous team. The initial contact to enquire and book was very clear and helpful, including costs and whether we were VAT exempt. Frequent updates on the order and on the delivery.
The guy who delivered and put up the bed (Craig) was very pleasant and helpful. Took all the packaging away, and gave a clear demonstration . Thank you

Home Care were amazing. They delivered the bed very promptly when we sadly needed it most and collected it again with no fuss. Their telephone support was exemplary and their drivers were friendly and reassuring. We would happily recommend them to anyone who needs a hospital bed in the UK.

From the very first contact Home Care Hire provided a very caring, helpful and professional service. During the ordering process, Hannah & Owen could not have been more helpful via phone calls and emails. Delivery for next day was organized, Kevin arrived as promised and set up of the bed, followed by a full demonstration and question answering session. Collectively Home Care Hire provide an excellent service. I am confident that this will continue through ongoing rental and when it comes time for the bed to be collected.

Can’t fault the efficiency and communication of the team from the initial call, the delivery/construction of the bed, the actual bed itself to the final collection. Shout out to Glen for his positive energy and professionalism.
The only reason for not giving a 5 star is that we ended the agreement 4 days early and surprised that that the refund came after the collection charge rather than just offsetting.

Very efficient service. Fast response to emails, friendly and helpful.