Just hope nothing goes wrong
I was persuaded to join British Gas Homecare. Bad advice if something goes wrong. A visitor to our main Guest Room spotted the wc flush never fully turned off. So I made my first claim. I was impressed. All was easy and efficient. A plumber from Dyno came and rectified the problem in our syphonic toilet.
2nd December saw our next guests in that room. The said toilet didn’t flush, the cistern not having refilled apparently after the repair guy flushed it.
This didn’t upset me. Things happen. Having immediately emailed the Customer Relations email address I expected an apology and a visit from a guy to put it right,
Not a bit of it. Several emails to Customer Relations have not been replied to. An attempt to speak to a human resulted in my being told I was number 270 in the queue and two other attempts resulted in a message telling me everyone was very busy and I should phone again another time.
So one week later we have not received an apology, this room is unusable and my calm acceptance of what I assumed was an error has turned to extreme anger that I am determined will cost British Gas Homecare.