It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
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Review summary
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What people talk about most
Reviews shaping this summary
The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Their Support department is top tier
Their Support department is top tier, had some great help from Martin! Very impressed.
13 May 2026
Unprompted review
Reply from Saxo Group
Hi Alex
Top tier is exactly what we're going for - so this is great to hear!
Martin will be chuffed to get a shoutout, we'll make sure it gets back to him.
Thanks for taking a moment to share this & please don't hesitate to contact us again for any help or assistance you might need in the future.
Kind Regards
Stuart
Saxo have been my broker for many…
Saxo have been my broker for many years, they always deal with an queries in a timely manner. Excellent service and product range.
13 May 2026
Unprompted review
Reply from Saxo Group
Hi Matthew
Many Years and still going strong - we love that!
Long-term clients like you are what its all about and we'll always work hard to make sure every query gets handled the way you'd expect.
Here's to many more, Thank for the kind words
Kind Regards
Stuart
Excellent service
Excellent service. The Lady was kind and patient ( with my "broken" English). Good energy!
13 May 2026
Unprompted review
Reply from Saxo Group
Dear Sir Camer,
We are glad to hear you enjoyed our service. It is great that our team provided you with support. If you have any further questions, please do not hesitate to reach us.
Kind regards,
Saxo Client Services.
Clear and helpful
11 May 2026
Unprompted review
Reply from Saxo Group
Dear Sir Brown,
Thank you for your positive feedback; we truly appreciate it!
Kind Regards,
Saxo Client Services.
Last name change
I had to get my name changed after the Wedding, Simon had been very helpful.
12 May 2026
Unprompted review
Reply from Saxo Group
Dear Ms Lizák,
Thank you for your feedback regarding the support you received! We appreciate your positive remarks.
Kind regards,
Saxo Client Services.
What a pleasure!
When I rang I was delighted to find that my call was answered by Jaya, she had dealt with a previous query. Immediately I could relax, knowing that I would get the best service and attention.
Once again she answered my query with both knowledge and patience. She eased my mind about concerns I had with a delisting company, CRH. Jaya even remembered elements of a previous conservation earlier in the month. She said she would enquire into the transfer of my shares to the NYSE and would contact me with her findings a little later in the day. Much to my satisfaction, she did just that.
Saxo can be satisfied that, in Jayo, they have a staff member of the highest quality.
Dermot.
11 May 2026
Unprompted review
Reply from Saxo Group
Hi Dermot
This absolutely made Jaya's day - and ours!
It's wonderful to hear that continuity of service came through; remembering a previous conversation and actually following up on the CRH/NYSE transfer is exactly what we're here for.
Thanks for taking the time to share this and please dont hesitate to contact us in the future for any more help or information.
Kind Regards
Stuart
Fast reply is the most important thing…
Fast reply is the most important thing for me, and the lady in charge handled it in the most proper way.
11 May 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you for your positive feedback! We're glad our fast replies and service stood out. If you have any further questions, please do not hesitate to contact us.
Kind Regards,
Saxo Client Services.
Difficultes dans l'ouverture du PEA, pas du support du Saxo banque
I opened a PEA, yet when the account became effective it was a SRD account (Compte SDR). I tried to close it I could not.
I tried to open (again) a PEA, yet when it appeared, the PEA/PME was also opened without my asking for it. I tried to close the PEA/PME account, I could not.
I called Saxo several times, was told I was the second in queue. After 30' Saxo cut the line. I tried again several times, and the line was cut after a few minutes each time.
How could one get any service with this bank? Hey Saxo why don't you give any support to new client? or any clients?
11 May 2026
Unprompted review
Reply from Saxo Group
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to read about the difficulties you encountered when opening and managing your account.
We fully understand your frustration, particularly regarding the configuration of your accounts (SRD account, PEA/PEA-PME) as well as the issues you experienced when trying to contact our support team. The situation you describe does not reflect the level of service we aim to provide, and we sincerely apologize for this.
Regarding the accounts created, certain features or additional accounts may depend on the onboarding survey or the options selected during account opening, which may explain the presence of accounts you did not initially intend to open.
Please note that a standard securities account (compte-titres) must be opened in order to hold a PEA or PEA‑PME, as these account types cannot exist independently.
That said, we fully agree that such situations should be clearly explained and, where necessary, promptly corrected with the assistance of our teams.
We also take your feedback about the accessibility of our phone support very seriously. Please be assured that our client service is staffed by dedicated human agents, and we regret that you were unable to reach them under satisfactory conditions.
We would greatly appreciate the opportunity to review your situation in detail and assist you accordingly. We kindly invite you to contact us again through our usual channels; alternatively, you may also submit a support ticket if you prefer not to reach us by phone.
Your feedback is extremely valuable and helps us continuously improve our services.
Kind regards,
Jeniffer - Client Services
Saxo Bank
Great support from Aditya of Saxo Customer Service
Aditya from Saxo Customer Service Support was incredible helping me as a new customer with my account and showing me around the Saxo trading platform. It saved me hours of self discovery.
8 May 2026
Unprompted review
Reply from Saxo Group
Dear Sir/Madam,
Thank you for your positive feedback. We are glad that we have helped you well. If you have any further questions please do not hesitate to contact us.
Kind Regards,
Saxo Client Services
Profesionál,willing,responsible,helpful.
7 May 2026
Unprompted review
Reply from Saxo Group
Hi Rena,
Thank you for your kind words, Rena. We appreciate you highlighting the professionalism and helpful approach of our team. It’s great to know you felt well supported throughout your experience.
We appreciate you taking the time to leave your feedback. If there’s anything else you’d like to ask or need support with, feel free to reach out anytime.
Wishing you a great day.
Kind regards
Catherine, Saxo
Eruc was kind patient and helpful
5 May 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for your kind feedback.
We are very pleased to hear that Erick was patient and helpful during your interaction. Feedback like yours is greatly appreciated and will be shared with him and his manager.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards
Jaya Satija | Client Services
Saxo
Reply from Saxo Group
Dear Serban,
Thank you for sharing your experience with our Client Service team. It’s great to hear the team got everything sorted for you quickly. Your feedback is much appreciated. If any other questions come up, please let us know.
Wishing you a nice day.
Kind regards
Catherine, Saxo
Jaya was very friendly
Jaya was very friendly, knowledgeable, patient, happy to help…all around good experience!
Thanks for making my day Jaya!
4 May 2026
Unprompted review
Reply from Saxo Group
Dear Jeff Tomlinson,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Jaya. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Too low leverage
As much as I liked their platform, and the wide range of financial products available for trading, but their leverage is way too low compared to its peers. Even if one upgrade to Pro tier, still their leverage rates are too low, which makes it very hard to make meaningful gains. I wish they introduce higher leverage rates in the future.
3 May 2026
Unprompted review
Reply from Saxo Group
Thank you for your honest feedback.
We’re sorry to hear that our current leverage levels don’t meet your expectations, even on the Pro tier. Our leverage is set with client protection and regulations in mind, but your comments are valuable, and I’ve forwarded them to the relevant team for future review.
Saxo
BG SAXO: Faulty systems, uncontrolled risks, and total lack of transparency (even in Denmark)
I strongly advise against using BG Saxo for anyone trading options professionally. My experience has been disastrous on every level:
Severe Technical Bugs: The "Strategy Builder," a tool marketed for constructing complex strategies, performed an unsolicited netting on pre-existing positions. The result? It dismantled a Bull Put Spread, turning it into a Naked Put (unlimited risk exposure) and triggering an immediate, undue 26% tax withholding.
Arbitrary Liquidations: I suffered forced position closures despite having sufficient liquidity in the account and, in some cases, on options that were significantly Out Of The Money.
Stonewalling and Negligence: I sent three formal technical complaints via certified email (PEC). The response to the first was a generic that ignored the facts, while the last two received no response at all.
Silence from Headquarters: I also wrote to the Danish headquarters hoping for more professional management, but they adopted the same stonewalling tactics as the Italian branch, completely ignoring my reports.
It is unacceptable for a broker managing capital to fail to address systemic bugs within its own platform. When their system fails, the client is left alone to deal with the damages.
24 April 2026
Unprompted review
Reply from Saxo Group
Gentile Claudio,
la ringraziamo per aver condiviso il suo feedback e ci dispiace che la sua esperienza non sia stata in linea con le sue aspettative.
Siamo pienamente disponibili ad analizzare nel dettaglio il suo caso, verificare ogni singola operazione e il relativo trattamento fiscale, e fornirle tutti i chiarimenti necessari sul funzionamento della sezione opzioni e sulle logiche di esecuzione e compensazione delle strategie.
Se desidera può inviare un reclamo formale tramite i canali ufficiali BG SAXO, in modo da consentirci un’analisi accurata della problematica e di fornirle un riscontro puntuale e documentato.
Restiamo a sua completa disposizione.
Cordiali saluti,
Il Team BG SAXO
calm and helpful
1 May 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for your feedback.
I’m pleased to hear that you experienced our support as calm and helpful. Creating a reassuring and supportive environment for our clients is very important to us, and it’s great to know this came across in your interaction.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
Aditya is responsible and follow…
Aditya is responsible and follow through his task to ensure closure. This to me is very important service .
1 May 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you for your positive feedback about Aditya. If you have any further questions, please do not hesitate to reach out to us.
Kind Regards,
Saxo Client Services
Reply from Saxo Group
Good afternoon,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
The agent quickly understood my query…
The agent quickly understood my query and resolved it to my satisfaction
1 May 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for taking the time to share your feedback.
I’m very pleased to hear that your query was promptly understood and handled in a way that met your expectations. Providing clear and efficient support is a key priority for us, and it’s encouraging to know this was reflected in your experience. I will make sure your positive comments are passed on to the colleague who assisted you.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Jaya Satija | Client Services
Saxo
The person i dealt with Tanvee
The person i dealt with Tanvee, was very proactive. Listening to my concerns trying to address them and collaborate with me to find a suitable resolution. Customer Service as it should be
30 April 2026
Unprompted review
Reply from Saxo Group
Good afternoon,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Tanvee. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
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