It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
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Review summary
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What people talk about most
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The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
Waiting cue for Dutch language service, so I chose English. I talked with Abhas from a service center near Delhi who was listening well, had good knowledge and solved my problem. I write this review t... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Great product in terms of ux and…
Great product in terms of ux and service.
22 May 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for the great feedback — “UX and service” is exactly the duo we aim to get right.
We’re pleased to hear the product is delivering on both fronts. If you ever spot anything we can refine further (no matter how small), we’re all ears.
Best regards
Jaya Satija
hidden charging of interests
I opened my account and did some trades. Then I sold everything and so far everything was really fine but then, two months later, they debited about CHF 50 in interest. When I called them they said I transfered my money the same day I sold my shares (and got their selling confirmation!) but it took 2 days for them to put it into my account, so they charged 2 days of interests. This is not serios. I do not recommend them.
1 April 2026
Unprompted review
Reply from Saxo Group
Dear Holger,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. This is a usual and common feature of trading securities, where the transaction date is distinguished from the value date. The value date is when the proceeds of a trade are credited to your account and commonly is 1-2 working days after the transaction date. We hope this clarifies matters and are nonetheless grateful for the feedback.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Jaya was super helpful and friendly
Jaya was super helpful and friendly. She went the extra mile to call me with an update on my issue, which I really appreciated. My issue has been resolved to full satisfaction.
18 May 2026
Unprompted review
Reply from Saxo Group
Dear Christoph,
Thank you very much for taking the time to write a review for us.
We are pleased to hear that you were satisfied with our customer service and with our colleague Jaya. We greatly appreciate your feedback and are glad that we were able to assist you.
We remain at your disposal by telephone on +41 58 317 95 00.
Yours sincerely,
Sophia - Client Services
Excellent customer support
Excellent customer support. My questions were answered clearly, precisely, and in great detail.
21 May 2026
Unprompted review
Reply from Saxo Group
Dear Eugene,
We are pleased to learn about your positive experience with our support team. Thank you for your feedback.
Kind Regards,
Saxo Client Services
Very easy to use
20 May 2026
Unprompted review
Reply from Saxo Group
Dear colinindigodesign.net,
Thank you very much for your feedback – we’re glad to hear you find it very easy to use!
We work hard to keep the platform intuitive while still offering advanced features, so it’s great to know this is coming through on your side. If you ever have suggestions on how we can make it even smoother or more user‑friendly, we’d be happy to hear them.
Best regards
Jaya Satija
!! DO NOT ENTRUST THEM YOUR MONEY !!
Unexisting customer service, even if you place hundreds of thousands of Euros. Accounts are randomly blocked and it is a nightmare (and takes a total stalking process) to get your account back.
Check also the Google maps reviews of Saxo Paris, it tells a lot.
19 May 2026
Unprompted review
Reply from Saxo Group
Dear Pascal Vanhove,
We are sorry to hear that you have been left with this impression of Saxo; it is certainly not what we strive for in our service. We would greatly appreciate it if you could share a few concrete examples of what you feel went wrong. Your feedback will allow us to take targeted action internally and determine how we can support you better in future.
If you would prefer not to share this publicly, you can also contact our customer service team directly, including your details, so that we can locate your account and review your case.
Kind regards,
Saxo
Simple
Simple, clear layout. Easy to use. And quick assistance if needed. Pricing is reasonable.
15 May 2026
Unprompted review
Reply from Saxo Group
Dear Suzanne,
Thank you for the great feedback!
“Simple, clear, easy to use and reasonably priced” is exactly the kind of report card we like to bring home. It’s also good to know that when you need a hand, support is doing its job quickly.
If you ever spot something we could make even smoother or smarter, feel free to share—we’re always looking for our next upgrade.
Best regards
Jaya Satija
Very helpful and friendly staff
Very helpful and friendly staff ,problem was resolved easily .
15 May 2026
Unprompted review
Reply from Saxo Group
Hi Kostas,
We're delighted to know that our team was able to assist you effectively with your issue. Your positive feedback means a lot to us and motivates our staff to continue providing great service.
Thank you for taking the time to share your experience.
Kind regards,
Saxo Client Services.
outstanding support from Ms Jaya
Ms Jaya helped me with the account update process. Prior to her intervention we spent 3 weeks with the compliance team. Upon calling her through the call center, she immediately understood the issue and helped me complete the review in no time. I was impressed with her communication skills during the process.
6 May 2026
Unprompted review
Reply from Saxo Group
Dear Sir/Madam NK,
Thank you for sharing this positive experience. We are sorry you had to spend three weeks with the compliance team, but we are glad that we provided support and helped get your account update review moving quickly afterward. If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Saxo Client Services
Emanji has been very nice and was able…
Emanji has been very nice and was able to answer all my questions very clearly 😊
15 May 2026
Unprompted review
Reply from Saxo Group
Dear Madam Marie,
Thank you for sharing your positive experience. We are glad you found the support effective. If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Saxo Client Services.
Unlike T212 which is very user…
Unlike T212 which is very user friendly, its quite complicated for me. but I'm learning it and I like it.
15 May 2026
Unprompted review
Reply from Saxo Group
Dear Martina,
That’s a great way to approach it.
The platform can certainly feel more complex at first because it offers a wider range of tools and functionalities, but once you get familiar with it, it becomes much more intuitive—and it’s good to hear that you are already starting to like it.
If there are any specific areas you find confusing or would like a clearer walkthrough of, feel free to let us know and we’ll be happy to guide you through them.
Kind regards
Jaya Satija
Professional and flexible
Professional advice, polite attitude, flexible reactions.
Readiness to adapt to my time possibilities.
12 May 2026
Unprompted review
Reply from Saxo Group
Dear Ms Synkova,
It is wonderful to hear that our professional advice and accommodating team made a positive impact on your experience. . Thank you for sharing your thoughts.
Kind regards,
Saxo Client Services.
Mukesh was very helpful.
Mukesh was very helpful.
He provided all neccessary information
I needed.
Another great Saxo Bank
experience.
Thank you
14 May 2026
Unprompted review
Reply from Saxo Group
Dear Luke,
Thank you for sharing your experience with us.
It’s great to hear that your query was handled efficiently and that you received all the information you needed. I’ll make sure your comments are passed on to Mukesh and his manager, as feedback like this is very valuable to us.
If you have any further questions or need assistance in the future, please feel free to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
Saxo customer experience
Saxo have been first rate in customer focus, financial tools that are both highly informative and accessible. My contact Daniel Delgado has been very helpful in navigating all queries and responds quickly. I am pleased to have moved a substantial amount of my investments to Saxo and would recommend their services.
12 May 2026
Unprompted review
Reply from Saxo Group
Dear Sean,
Thank you very much for your thoughtful feedback and for taking the time to share your experience.
We’re delighted to hear that you find our platform’s tools both informative and accessible, and that our customer focus has met your expectations. It is especially pleasing to know that Daniel has been helpful in addressing your queries and responding promptly.
We truly appreciate the trust you have placed in us by moving a substantial portion of your investments to Saxo, and we are grateful for your recommendation of our services.
If there is anything more we can do to support you or enhance your experience, please do not hesitate to get in touch.
Kind regards
Jaya Satija | Client Services
Saxo
Easy to trade and easy to see…
Easy to trade and easy to see performance. Could not ask for more.
14 May 2026
Unprompted review
Reply from Saxo Group
Dear Richard,
Thank you for your valuable feedback.
We’re pleased to hear that you find it easy to trade and to monitor your performance on our platform. It’s great to know the platform is meeting your expectations.
If you have any suggestions for further improvements or need assistance with any of the tools or features, please don’t hesitate to get in touch.
Kind regards
Jaya Satija | Client Services
Saxo
Shocked to receive nil interest on six figure cash balances
It took me a while to get a reason as to why I had over $100k in cash but was receiving no interest! I was not a VIP client, therefore had no interest on cash balances! Needless to say, I have moved my cash elsewhere.
1 March 2026
Unprompted review
Reply from Saxo Group
Hi Simon, thanks for taking the time to leave this.
We do want to clear something up though, as it may be useful for others reading this too: we do pay interest on uninvested cash balances above £5,000, and you can see exactly what that looks like using our interest calculator here: https://www.home.saxo/en-gb/campaigns/interest-rates-cal
As an investment platform first and foremost, we’ll always encourage clients to put their money to work — but we absolutely recognise that sometimes cash needs to sit on the sidelines, and we want to be fair and transparent about what that earns.
The rates won’t match a dedicated savings account, but they’re there.
If you ever want to revisit things or have questions about how it all works, I'd be more than happy to help, my email address is stuh@saxomarkets.com.
Kind Regards
Stuart
Good UK broker.
They take security very seriously which can be a bit onerous. However obviously for the greater good. I like the platform but could do with modernising to bring up to what charles schwabb, in America, offer. But better than what a lot of broker's in u.k provide.
13 May 2026
Unprompted review
Reply from Saxo Group
Hi Adrian
Thank you, I really appreciate the feedback.
You’re right that our security process can add a few extra steps, but as you say, it’s there for a good reason. We’d always rather be thorough than not, and we’re continually looking for ways to improve the client experience while keeping the platform as secure as possible.
The platform is also a key area of focus for us, and feedback like this really helps us identify and close any gaps.
Great to have you with us!
Kind Regards
Stuart
good platform
13 May 2026
Unprompted review
Reply from Saxo Group
Hi Mahinder
Good platform, great clients - Thank you!
Really appreciate you taking the time to leave a review. Great to have you onboard.
Kind Regards
Stuart
Excellent data presentation and cheap fees
Cheap trading fees, access to a wide range of markets and conveniently presented data
13 May 2026
Unprompted review
Reply from Saxo Group
Hi Terry
That's the trifecta right there - competitive fees, broad market access and data that actually makes sense at a glance.
Really glad it's all landing well for you. Thanks for shouting about it, very much appreciated.
Kind Regards
Stuart
Their Support department is top tier
Their Support department is top tier, had some great help from Martin! Very impressed.
13 May 2026
Unprompted review
Reply from Saxo Group
Hi Alex
Top tier is exactly what we're going for - so this is great to hear!
Martin will be chuffed to get a shoutout, we'll make sure it gets back to him.
Thanks for taking a moment to share this & please don't hesitate to contact us again for any help or assistance you might need in the future.
Kind Regards
Stuart
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