I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... See more
Company replied
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See what reviewers are saying
Jacopo was a huge help to me. He was always available and patient, and he guided me in understanding Saxo's products. Without him, I would have struggled to navigate the vast world of Saxo and mana... See more
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
Company replied
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasio... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
509 reviews
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Client renewals team could not care less
For anyone who might be in a similar situation as me (account placed on restrictions while client renewals team take their time reviewing personal details) or for those who might find themselves at the receiving end in the future, here is what Google AI recommends on how to deal with it:
“When facing a Kafkaesque situation, one should first acknowledge the absurdity and lack of logic, then try to find a small area of control or understanding, and finally, consider seeking help or support. It's crucial to remember that these situations are designed to be overwhelming, so maintaining some sense of self and seeking clarity is vital”
19 June 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear RG,
Thank you for taking the time to share your feedback with us. We value your input and would like to help you find a resolution to your issue.
As a regulated financial institution, Saxo Bank is committed to maintaining high standards of security and regulatory compliance. These measures are designed to protect our clients and the integrity of our financial services. We strive to make this process as smooth and efficient as possible for our clients. I understand that your experience has not met the standards we aim for, and therefore we would like to assist you in resolving this as quickly as possible.
I kindly ask you to reach out to us over the phone, and when you do, please ask to speak with Eric in Client Service. He will be able to help you with any issues and ensure that the process is expedited.
Please rest assured that your concerns are important to us, and we are dedicated to resolving this matter as swiftly as possible.
Kind regards,
Karl | Client Services Saxo
Anurag was great
Anurag was very calm, measured and helpful. Took me through the process and got me the answers I needed. Great support.
13 June 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sir Jason,
Thank you for sharing your positive experience with us. We are delighted to hear that Anurag was able to assist you effectively and provide the answers you needed. Your recognition of his calm and measured approach is greatly appreciated.
Providing excellent support is our priority, and we are pleased to know that we met your expectations. Should you require further assistance or have any additional inquiries, please do not hesitate to contact us.
Kind regards,
Hande | Client Services Saxo Bank
clear to the point resolved efficiently
29 May 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Anne,
Thank you so much for your review. We are happy that you had your query resolved, and that you are happy with our service.
Best regards
Henrik, Saxo Bank
Crappy Bank
What a crappy bank. They threw me off their investor platform (after 6 years) just because of my nationality. Steer Clear!
16 May 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Jeff,
We appreciate your feedback and are sorry to hear about your disappointment. Our decision was influenced by regulatory requirements that impact how we manage certain accounts. We appreciate your understanding and thank you for being with us over the past six years.
Kind regards,
Catherine, Saxo
A great experience with Saxo
A great experience with Saxo. Lucy supported us brilliantly through the process. Other banks were unable to support our requirements, but Lucy went above and beyond to help us, by taking the time to understand, guide and solve with great communication and support. Lucy is a real asset to this company.
29 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dan
Thank you so much for your wonderful feedback!
We're thrilled to hear that Lucy was able to support you so effectively, especially when others couldn't.
Lucy's ability to understand your needs and guide you through the process with clear communication is something we truly value.
If there's anything else we can do for you, just let us know.
Thanks for choosing Saxo!
Kind Regards,
Stuart
Great customer service
Great customer service! Shivam cleared all my doubts around the transfer of my SIIP to Saxo.
30 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Jojo
Thank you so much for your wonderful feedback! It's fantastic to hear that Shivam was able to assist you and clear up any doubts regarding your SIIP transfer. We're committed to providing top-notch customer service, and it's great to know that Shivam made your experience a positive one.
If you have any more questions or need further assistance, feel free to reach out. We're always here to help!
Best regards,
Stuart
This is the most unprofessional company…
This is the most unprofessional company in the finance world. No support, any reps connection is useless as all they do is collect info and send it off to some unknown internal person. 5 days later some idiotic responses come from back office/compliance. No understanding of the issues, zero inters in keeping clients. No way to obtain any clarification. For more than a month I have been trying to correct basic information on my file which Saxo put there in error. Still not fixed. God forbid to have any dispute with them about any money matter. Will move to another broker
27 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Alex
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration. We are currently investigating the issues you've raised to ensure we address them appropriately. In the meantime, I would like to personally assist you in resolving these matters. Please feel free to contact me directly at 0207 151 2033, and we can go through the details together.
Your satisfaction is important to us, and we are committed to improving our service.
Best regards,
Stuart
Great patience
Great patience from Aditya for someone whose modern telephone skills are inadequate. Nothing was to much trouble
24 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mike
Thanks a lot for your lovely review! I'm really glad to hear that Aditya was able to help you out and make things easier. We know that modern technology can sometimes be a bit tricky, so it's great to hear that Aditya's patience made a difference.
If you ever need anything else or have more questions, just give us a shout. We're here to help!
Kind regards
Stuart
Exceptional Support!
From the moment our support session began,Mukesh was nothing short of . I came in with a long list of questions about the SAXO trading platform, and not once did I feel rushed or brushed off. Aditya took the time to explain everything — clearly, patiently, and in a way that actually made sense. His depth of knowledge and calm approach turned what initially felt overwhelming into something I could confidently navigate. He didn’t just offer solutions — he taught me, which makes all the difference. Honestly, it felt like he had all the time in the world just for me. Support like this is rare. Aditya, thank you for your outstanding guidance — you’re a credit to the SAXO team.
11 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Peter
Thanks so much for sharing your experience! It's fantastic to hear that Mukesh and Aditya were able to help you out with the SAXO trading platform. Aditya's ability to explain things clearly and patiently is something we really value, and we're glad it made a difference for you.
Your kind words mean a lot, and we'll definitely pass them on to Aditya. If you ever have more questions or need help, just let us know.
Cheers,
Stuart
Damien was a great help
Damien was really helpful. Stepping me through the process. Responsive and professional. Asset to Saxo bank
17 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Andy
Thank you for your kind words about Damien. We're delighted to hear he was helpful, responsive, and professional. I'll be sure to pass this feedback to Damien and his manager. If you need further assistance, please feel free to reach out.
Best regards,
Stuart
the client renewal team is based in…
the client renewal team is based in India, yes, so that tells everything!!!!!!!!!!!!!!!
do yourself a favour and use a different broker
i escalated the matter with CEO Andrew Bresler via LinkedIn, believe it or not.
update: a Lady called Lucy based in Canary Wharf managed to sort out the mess, thank you.
however, my 1 star for the team based in India still stands!
16 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience and would like to assure you that we are committed to addressing your concerns.
Please allow us the opportunity to look into your specific situation and come back to you with a resolution. Your satisfaction is important to us, and we are eager to assist you further.
Thank you for your patience and understanding.
Kind regards,
Stuart
Just like to give a testimony to Saxo
Just like to give a testimony to Saxo, the member of staff that help me was very patient and guided me through everything I needed to do today, I need to open up sub-accounts from my account. Thanks
14 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Nick,
Thank you so much for your kind words! We're delighted to hear that our team member was able to assist you and make opening sub-accounts a breeze.
We love hearing from clients who have had a positive experience with us. If there's anything else you need, feel free to reach out—we're always here to help!
Cheers,
Stuart
Experince with Saxo Trading Platform
In my personal experience/opinion while they have some pricing advantage, they have really poor process in place. I believe customer's interest is last in its list of interests ( Personal opinion ).
My account had CFD positions that breached margin. Without even notifying me, they sold of the whole CFD and I incurred severe losses. A simple SMS or an Email to fund the account could have gone long way. When I called the tech support they said I should have kept looking at the account constantly in these volatile times.
Their ability to notify the customer about the account is dismally poor in my opinion . As a policy they dont send SMSs and proper notifications is what I understood from the conversation .
My personal recommendation is to stay away from this institution and invest in a more reliable operator.
11 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear P N,
Thank you for taking the time to share your feedback.
I would like to clarify that Saxo sends email notifications when your account margin reaches thresholds of 75%, 85%, and 95%. In the case of scheduled changes to margin and collateral requirements, notifications are provided on the platform several days before the changes take effect, rather than via email. For more information on where you can find notifications about scheduled margin or collateral changes to your positions, please visit: https://www.help.saxo/hc/en-us/articles/360001271923-Where-can-I-find-the-upcoming-margin-and-collateral-changes
Kind regards,
Gabriela, Saxo
Phone was promptly answered and my…
Phone was promptly answered and my login problem quickly resolved by helpful call centre employee
4 April 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Thanks a lot for your review! It's awesome to hear that your call was answered quickly and your login problem was sorted out. Our team is always here to help, so don't hesitate to reach out if you need anything else.
Cheers!
Stuart
The customer service was very…
The customer service was very supportive and competent to guide me through the transfer of shares between banks.
Thanks Shivam!!!
24 March 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Luca,
We are happy to hear that Shivam's support and guidance during your share transfer process was greatly appreciated!
We strive to provide our customers with exceptional service and are glad to know we met your expectations.
Best Regards,
Julie, Client Service
Fast, efficient, polite and professional service from SAXO.
The SAXO representative I spoke to listened to my requests, made an accurate note of them and confirmed that she had a complete and correct understanding.
She knew the appropriate action to take, advised me on the process, executed the changes I requested and made personal telephone contact to confirm that changes made were in place and to my satisfaction.
Overall a very fast, efficient, polite and professional service.
18 March 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Fintan,
Thank you for sharing your experience with us!
It's wonderful to start a Friday with such positive feedback. We truly appreciate your kind words and are thrilled to hear about your satisfaction with our service.
Have a fantastic day!
Kind regards,
Emma, Saxo Bank
Amazing staff
Amazing staff, very attentive, very helpful and came back to close out the call. Unheard of these days!
7 March 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Keith
Thank you for the kind words! We're thrilled to hear our team impressed you with their attentiveness and follow-through. It's feedback like yours that keeps us motivated to deliver top-notch service every day.
We're here whenever you need us!
Cheers,
Stuart
Comprehensive support and mostly fast…
Comprehensive support and mostly fast interaction with Client Services Associate Noah on SaxoTraderGo.
1 March 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Adrian
Thanks for the review! We're thrilled to hear that Noah and the team provided you with comprehensive support and speedy service on SaxoTraderGO. We'll keep up the good work so you can keep enjoying your trading experience.
Happy trading!
Best Regards
Stuart
He assisted me with patience,humble and…
He assisted me with patience,humble and knowledge, I learnt a lot from him
28 February 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Abdul
Thank you for the kind words! We're delighted to hear that our team member assisted you with patience, humility, and knowledge. It's fantastic that you learned a lot from the experience. We're here to help whenever you need us!
Best Regards
Stuart
Competent helpful and friendly support
Little experience to date but Gabriela was competent and authorised to help with advice and to help define or correct any issues arising during the procedure
18 February 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks a million for your awesome feedback! We're over the moon to hear that Gabriela was your go-to guide, making your experience both smooth and enjoyable.
As you continue your Saxo adventure, remember we're just a call away if you need anything.
Welcome aboard, and here's to many more great experiences together!
Best Regards
Stuart
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