I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... See more
Company replied
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See what reviewers are saying
Jacopo was a huge help to me. He was always available and patient, and he guided me in understanding Saxo's products. Without him, I would have struggled to navigate the vast world of Saxo and mana... See more
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... See more
Company replied
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasio... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
509 reviews
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SAXO acts in bad faith to rip off clients. AJ Bell acts with integrity and provides better, more cost efficient service
I was repulsed by the extremely high charges that Saxo UK charged me to acquire my only position on their platform. I was charged for putting the mid-cap Canadian company on their access list, I was charged an exorbitant forex fee, dealing fee and the execution was bad. Having moved my funds to AJ Bell years ago, it has been a joy. They have acted always with integrity and they are transparent in their fees. In comparison, Saxo acts in bad faith to knowingly rip off their clients. Go with AJ Bell - 100% better.
29 September 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Brendan
We took the opportunity to address your concerns when you initially shared your review almost three years ago.
It's important to clarify that the fee you mentioned regarding adding instruments to the platform was never charged. The applicable charges were thoroughly explained to you by our colleague Jeff in January 2023. Since then, we have updated our pricing to incorporate valuable client feedback.
We firmly disagree with the assertion that Saxo "acts in bad faith." As a FCA-regulated broker, we are committed to applying our fees transparently and consistently across our 1 million global clients. We are continuously investing in making our platform and pricing more competitive.
While we understand you've opted for another provider, we believe it's crucial for our readers to know that we handled your concerns fairly and have made significant improvements to our services.
Best regards,
Stuart
She advice me very simple way
25 September 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Harish,
Thank you for your positive feedback! We are very happy to hear that you appreciate the services we offer and that Himanshi has been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: https://www.home.saxo/accounts/referral
Kind regards,
Saxo
Excellent
Excellent. Shivam was prompt, answered all my questions without hesitation, courteous.
22 September 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Thank you for sharing your positive experience with us. We are thrilled to hear that our colleague provided you with the prompt and thorough assistance you required.. We value your feedback and look forward to serving you in the future.
Best regards,
Saxo
Aditya fixed missing bank information
My bank (Barclay's Bank) didn't send the complete information to Saxo that is needed to make withdrawals. Aditya was extremely helpful to first find out what I needed to do to make withdrawals work, what information was missing, and how to send it to Saxo. Thanks for the help.
19 September 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Christian,
Thank you for this positive review. I will make sure my colleague Aditya will read this review.
Kind Regards
Klara,
Saxo Bank
very patient helpful and resolved my…
very patient helpful and resolved my issue regarding login and password change
9 September 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
Thank you very much for your positive feedback! It's nice to hear that my colleague was able to help you effectively so that you can regain access to your account and take your desired actions.
If you have any questions in the future or need further assistance, please do not hesitate to contact us. We are always there for you!
Sincerely,
Saxo
Very helpful customer support
Very helpful customer support, explained every step carefully and clearly.
Was able to look at a screen shot and work out the problem even when I didn't have all the information.
4 September 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Willem,
Thank you for your fantastic review!
We are delighted to hear that our customer service team was able to help you so well, with clear and careful explanations every step of the way. We are pleased to know that our joint efforts have led to a positive experience. We always strive to provide solutions with knowledge and empathy, and your appreciation is the best reward for this.
Your positive experience encourages us to maintain our high standard of service. We are committed to delivering the same level of service time and time again. If you have any questions or need help in the future, please do not hesitate to contact us. We are always there for you.
Sincerely,
Saxo
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for your positive review. If you need any further assistance or have questions, please do not hesitate to contact us.
Kind regards,
Saxo Bank
Call was answered promptly
Call was answered promptly. Himanshi was knowledgeable and very patient in answering my questions. Great customer service!
28 August 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear client,
Thank you for your positive review. If you need any further assistance or have questions, please do not hesitate to contact us.
Kind regards,
Saxo Bank
Himanshi is super helpful
Himanshi is super helpful. Have some problems with withdrawal due to my receiver bank. I was very concerned and Himanshi helped me escalate the issue and my cash withdrawal issue was resolved within 24 hours. Much appreciate the professional assistance.
27 August 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Qiu,
Thank you very much for your positive feedback. We are very pleased to hear that Himanshi was able to support you so well and resolve your issues with the recordings quickly. We strive to help our customers in a professional and efficient manner, and it is nice to hear that you are satisfied with the service you have received.
We value your trust in us and are always ready to help you with any future questions or problems.
Sincerely,
Saxobank
Yes. They are very quick to lock your account.
Same as other bad reviews: Saxo Bank will lock your account in a heartbeat.
They send emails from no-reply email addresses, unclear messages on the platform such as "please send relevant documentation".
What exactly is "relevant documentation"?
If you send documentation that doesn't fit what Saxo Bank wants (which is never clear) they send you the exact same message again: "send relevant documentation". No explanation about what they want specifically.
It is a big waste of your time. They fire off bot-like messages and you have to compose actual replies all of which takes time. Of course, they have all the power so what can you do other than give them a bad review here.
Update:
Saxo has replied to my review asking me to 'add' my ID number. It is indicative of their approach that they ask a client to post their ID number on a public website.
And the reply says "I’m here to help, and I encourage you to reach out directly so we can address your concerns swiftly." As if I haven't already spent weeks trying to get the matter resolved by speaking directly to their client support.
On the same date as this review, I sent them a notice of legal action so, if they cared to do a little bit of homework, they will know who I am anyway.
They are very quick to reply to bad reviews with a cut & paste piece of text but very slow to reply to direct complaints about their service. Perhaps the person who is busy monitoring reviews on Trustpilot would be better employed responding to complaints send directly to Saxo Bank.
20 August 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi John
Thank you for sharing your feedback. We understand that navigating KYC processes and communications can be frustrating, and we're committed to improving this experience.
It's worth noting that when clients leave feedback on Trustpilot, they can include their account ID as a reference, which helps us locate accounts. However, many leave only a first name or no name at all, making any search efforts extremely difficult . While we can request further information through the Trustpilot portal, without a response or a direct call to the number we've provided in messages (0207 151 2033), our ability to assist is limited.
I’m here to help, and I encourage you to reach out directly so we can address your concerns swiftly.
Best regards
Stuart
Account Issue Resolved
Had an issue with my account, and Ashvin helped resolve it to it's conclusion.
He was very helpful throughout.
8 August 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sylvain,
Thank you for your kind review. We are very happy to hear that you had a good experience with Ashvin in Client Service. If you are ever in need of any further assistance - do not hesitate to reach out again.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: http://spr.ly/62043fvXHW
Kind regards,
Karl | Client Services Saxo
Can't reset password
I forgot my password. I clicked on the "forgot password" link, I've not received the email to reset my password (I checked my spam).
I looked online and there is no contact email for Saxo customer services.
Do people really trust their money to a company like this?
16 July 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Gordon
Thank you for bringing this matter to our attention. We noticed that the account associated with the provided Account ID was opened in November 2019 but remained unfunded and inactive for over four years. As per our policy, it has been closed due to inactivity.
Additionally, please note that emails regarding account activity were sent to the registered email address during this period to keep you informed.
We invite you to open a new account with us so you can experience the full range of services we offer. Please visit our website to apply again —we would be delighted to have you as a client.
If you have any questions or need further assistance throughout the application process, please feel free to reach out to me on 0207 151 2033.
Best regards,
Stuart
Great support and professionalism.
14 July 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sir Rizzuto,
Thank you very much for your generous feedback. We truly appreciate your recognition of our support and professionalism.
If you have any questions please do not hesitate to contact us.
Kind regards,
Saxo Bank, Client Services | Hande
Issue resolved thanks to Arpit
Call was answered promptly. The service agent, Arpit Ghanhi, was very helpful, called back twice when he said he would after speaking several times with the payments team. He was persistent and resolved my issue, which other agents hadn't been able to do when I called previously.
10 July 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sir Whittle,
Thank you for your kind feedback. We're pleased to hear that our colleague was able to assist you effectively and follow through with persistence. Your satisfaction is our priority, and we appreciate your recognition.
Kind regards,
Saxo Bank, Client Services | Hande
Functional Platform Undermined by Poor Customer Service
Saxo’s trading platform is decent and fairly priced, offering acceptable access to global markets and a reasonable range of products for a retail investor platform. However, key areas — particularly fixed income — feel a bit underdeveloped and poorly supported.
Where Saxo truly falls short is in customer service. The support system appears intentionally designed to block access to real assistance. The AI chatbot is unable to handle anything beyond basic queries, and attempts to contact a human agent or raise a support ticket lead to an endless, frustrating loop back to the bot. Some situations become genuinely Kafkaesque. Even when a live agent is reached, they often deflect responsibility or refer users back to the same ineffective process.
4 July 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks for taking the time to share your thoughts about our platform. We're glad to hear you find value in the trading options we offer, but I'm sorry to learn that certain areas, like fixed income, didn't fully meet your expectations.
I also want to address the frustrations you've had with our customer service. What you described is definitely not the experience we aim for, and your feedback will help us make improvements.
I'll be giving you a call today to chat more about what's happened and see how we can make things right for you. If you're available at a specific time, please let me know.
Thank you again for your feedback and for giving us the opportunity to improve.
Kind Regards
Stuart
He was prompt and could reply to my…
He was prompt and could reply to my query instantly.
4 July 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Mr. Agrawal,
Thank you very much for your positive review. At Saxo Bank, we strive to provide the best possible service to our clients, and it's great to know that we've succeeded.
If you have any questions or need support in the future, please do not hesitate to contact us.
Sincerely,
Saxo Bank
Avoid! Having difficulty withdrawing fund
Avoid!
Easy to deposit money, hard to withdraw. It’s been more than two weeks since I started to process to set up the withdrawal account, still waiting. Online chat keeps dropping, replying to messages are slow or non responsive. The phone number seems to be unstaffed - every time I called I get “all agents are busy, please wait. You are number one in line…”
4 July 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Hi
Thanks for your feedback. Sorry to hear about the difficulties you've experienced with withdrawing funds and the communication challenges you've faced.
To help sort this out, could you please give me a call directly at 0207 1521 2033? We need some more details to identify your account and address the issue.
Looking forward to helping you.
Best Regards
Stuart
We were having a difficult time
We were having a difficult time, completing the necessary forms and sending documents to Saxo.
Then we had Shivam on the phone and he was marvellous; he was patient and constructive and very helpful. We were so relieved to be able to complete our transaction.
26 June 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Felix,
Thank you very much for your positive feedback. We are pleased to hear that our colleague was able to assist you and help clarify any questions that you had. We are committed to delivering this level of service to all our clients. If you ever need further assistance, please do not hesitate to reach out again.
Kind regards,
Karl | Client Services Saxo
Reply from Saxo Group - Saxo UK
Dear Sir Friend,
Thank you for your feedback. Providing exceptional service is our priority, and we appreciate your recognition of its value.
Should you require further assistance or have any inquiries, please do not hesitate to contact us.
Kind regards,
Hande | Client Services Saxo Bank
Great Platform for people that want a…
Great Platform for people that want a wide range of instruments, ranging from equites and bonds to ETFs and mutual funds.
12 June 2025
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Tom Slatter,
Thank you for your positive feedback.
Please feel free to reach out with any questions.
Kind regards,
Núria - Client Service
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