After owning a Delonghi Electra Explore for 4 years which started leaking I wanted to move to the latte go milk containers as they are so much easier to clean. Some Youtubers had commented about the "... See more
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The delivery was extremely quick and the fan is ideal. It doesn't feel like warm air being blown around it feels like a breeze and it can be felt on high at quite a distance. Very satisfied to use... See more
We spent a while researching air purfiers and decided to buy the Philips 600i model especially as it had good reviews and we only need to change the filter every 12 months. It arrived within 48 hours... See more
I have been a loyal Philips customer for 10-20 years and for as far back as I can remember, I love & look forward to the 50% birthday deals every year. This year, I was shocked to learn that household... See more
Company details
About Philips Home Appliances
Written by the company
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Contact info
Claude Debussylaan 88, 1082MD, Amsterdam, Netherlands
- info@versuni.com
- home-appliances.philips
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Difficult to find contact Telefon numer - but when called - customer service was very helpful and professional 👍
Produkt was delivered fast, in good condition
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordering app, logistics and missing manuals
Selected logistics DPD is disaster (both covers damaged, dislocated...). Second point down for missing manuals and issues with mobile application during chechout.
20 July 2026
Reply from Philips Home Appliances
Thank you for your feedback. We're sorry to hear about the issues you experienced with the delivery, the missing manuals, and the checkout process in the app.
We understand how disappointing this must have been. We'd like to investigate these concerns and help resolve them. Please contact our support team via www.home.id/support and share your order details so we can look into the delivery issue, provide the missing documentation, and review the app experience you encountered.
We appreciate your feedback as it helps us improve our products and services.
Fast delivery and well packed!
Ordered my replacement filter on Tuesday and it arrived on Thursday, well within their 1-3 working days delivery promise! The packaging was carefully done, ensuring everything arrived in perfect condition. Highly recommend ordering directly from them.
16 July 2026
Excellent value compared to resellers,
Excellent value compared to resellers,
Perfect fit for appliance.
1 July 2026
Order
I have not received my package, although I have paid for it the full price, a bad and incompetent delivery service
22 July 2026
Reply from Philips Home Appliances
Hello GJ Bosman!
We're sorry to hear that you haven't received your package and understand how frustrating this must be.
Please contact our support team so they can investigate the delivery issue and assist you further.
You can reach them via: www.home.id/support.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Very happy with the product
7 July 2026
I used the remote straight away
I used the remote straight away, I was concerned it might not , but it did .
17 July 2026
Good service
Good service. Both items for my coffee machine delivered within a week. Thank you.
1 July 2026
table fan premium black
ordered table fan premium black , arrived very quickly , fan is really nice for the bedroom , hardly makes any noise , good value got 15% off .
8 July 2026
Reply from Philips Home Appliances
Thank you for your review. We're sorry to hear that your product has not been delivered.
To allow us to investigate this further and assist you with your order, please contact our support team via: http://www.home.id/support
Our team will be happy to look into the shipment status and help resolve the issue as quickly as possible.
No problem ordering on line
No problem ordering on line. Delivery was on time. And item I bought is of good quality and excellent performance.
10 July 2026
Accidentally broke milk holder
Accidentally broke milk holder. Ordering was slightly difficult and inputting delivery address. But once ordered service was good received within a couple of days
8 July 2026
This was a delivery problem
This was a delivery problem. The delivery guy did not deliver to my house despite the fact I had builders our front they delivered to next door but just left it on the doorstep without rining the bell. The iron however is fabuloys, perfect - exactly what I wanted. My boyfriend is bringeven ing his ironing over as he loves using it
29 June 2026
Reply from Philips Home Appliances
Hello Lesley! Thank you for your review! We're sorry to hear about the delivery experience and understand how disappointing it must have been not to receive a notification or when your parcel arrived.
That said, we're delighted to hear that you're loving your new iron and that it's proving such a hit in your household ! 😊 Thank you for choosing Philips, and we hope you continue to enjoy many great results with it.
Very done
Very done. I recommend you. Thank you. Delivery was on time; the goods were well packaged and safe.
10 July 2026
Placed order online for Iron knowing…
Placed order online for Iron knowing ots Phillips, must be good
Iron is First class has everything what generally we need
Best product
16 July 2026
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