Holts Gems Reviews 241

Words cannot describe how amazing an experience we had at Holts with Farah, Sofia and the rest of the team. My partner and I were on a hut for a very unique, coloured stone engagement ring and from the start we knew we were in the right place. After many failed shopping trips we happen to find Holts online and booked an appointment. They were very detailed from the start asking us what sort of stone we were looking for they could have some ready. When we had our appointment with Farah, we expected it to be similar to all others - short, uninformative and unengaging. It was the exact opposite! Farah is not only extremely knowledgeable but is very friendly and cared so much about us and our appointment. One we found the perfect stone, we started playing around with styles and designs and before we knew it an hour and a half had passed and we knew we had found our ring.

The process with Sofia from there was incredible too. Her drawings and sketches of the rings were like nothing I've seen before and she helps you every single step of the way. We played around with about 4/5 designs, combining what we liked but also taking Sofia's incredible advice. The coloured sketches we received were beyond beautiful and really brought the ring to life before it was made.

The process of making was hassle free and very quick. Sofia made sure to update us every step of the way and when there was one tiny fault in the casting process, she immediately told us that they would be re-doing it for the best ring.

Having said this to friends and family, I cannot recommend Holt's enough. They provided a service that we never imaged we would get and are really looking forward to having our wedding bands made there too.

Excellent customer service - special thank you to Alicja for her amazing guidance when choosing both engagement and wedding bands.

I cannot put into words just how wonderful our experience at Holts has been. Sofia has helped my other half and myself at every step of the way, working with us to create a truly spectacular engagement ring. She worked tirelessly to find us the perfect centre stone after we discussed what we were looking for with her, and is so passionate and knowledgeable that every interaction with her has been an utter joy.

I had an amazing experience designing my partners engagement ring at Holts and the execution was exquisite. I would highly recommend Holts for their customer service and craftmanship. The whole process was an absolute pleasure. Alicija and Marianne are a safe pair of hands and were the best, and took the time and patience with me and all my questions to make my ring something truly special. When you experience this level of professionalism, you can’t help but be blown away. This company is a gem!

The staff at Holts Gems are such brilliant people. They truly care about you as a customer, and work their hardest to make the experience the best it can be. I can't recommend them enough!

Sofia was great from start to finish! Very personable, informative and helpful. Great customer service throughout and provided me with additional information to truly help me make the right decision. A true asset of the company!

Sofia at Holts was extremely helpful when it came to designing the perfect engagement ring. She took into account my budget, produced a bunch of options and took all the time that I needed to help decide. She kept me updated on the progress of making the ring and the pick up experience was smooth and easy! Couldn't recommend Holts Gems any higher!

Holts Gems were very helpful when I had to have my engagement ring re-made just before Christmas. Alicja was very professional and friendly and took the time to explain everything to me as the process was not straightforward. They made a fantastic job of my ring and I would not hesitate in recommending them.

The team at Holts are so helpful!

They really went out of their way to help me choose the exact engagement ring. They are not pushy at all. I wouldn't recommend anyone else!

Congratulations on your website. Simple in presentation and excellent taste. All the best for your company, as well as for your team.

Alicja and Farah were both super knowledgeable and helpful throughout the process. They were happy to accommodate appointments around our work schedules and had my ring ready for me in record time. I definitely won’t hesitate to work with them again in the future.

I would highly recommend Holts Gems, Alicja and team are helpful, knowledgeable, and reliable.

Very helpful, patient and not pushy at all. I appreciated all the advice, and my fiance is delighted with her engagement ring. A particular thanks to Claire who was very knowlegeable and helped us throughout the process.

My family and I have been visiting and buying products from Holts over the last 15-20 years. Our experience at Holts has been amazing, the staff at Holts are exemplary with their knowledge and customer service. My recent experience was a few days ago and the patience shown by Amy in understanding my request was superb.

I highly recommend Holts to everyone !! Thankyou to all the team at Holts

Most friendliest place in Hatton gardens by far, very helpful and knowledgeable and i will definitely return again!

The team at Holts Gems were a real pleasure to work with throughout the process of finding an engagement ring for my partner.

I dealt primarily with Sofia (who was a superstar!) but all team members were knowledgable, accommodating and friendly. It helped turn a daunting and stressful process into something that was actually quite fun!

Being completely new to engagement ring shopping and with practically no understanding of what to look for other than a quick google beforehand and seeing something in relation to the four C's, I was understandably nervous about this endeavor. After all, this is meant to be the one and (hopefully) only time I would need to do this.

After visiting a number of jewelers in Hatton Garden trying to find my feet I came across Holts Gems.

Very simply the reason why I chose Holts was because, unlike the others, the conversation did not feel pushy. I didn't feel like I was being sold anything. Instead I was being educated and educated by someone who was not only friendly but also who really knew their trade. I wanted to get this right and Holts gave me the confidence that we would. Special thank you to Marianne who put me totally at ease and gained my trust.

As a final thought, the street entrance to Holts might look a bit underwhelming as a first impression but don't let that make you feel uneasy. It's a shared entrance with stairs leading up to the jewelers on the 2nd floor. Once inside it's a lovely space and very professional as expected.

Alicia took a lot of time and effort to find the perfect stone!
Many thanks

We’ve had a wonderful experience with Holts Gems. We wanted to make sure the wedding band matched an unusual engagement ring. They chose some beautiful rings to get the conversation started and give us ideas. They helped us to make decisions on a version that was beautiful and would stand the test of time. Everyone at Holts Gems has been patient, helpful and full of ideas. They have made the experience a wonderful one and we are both delighted with our ring. I wouldn’t hesitate to recommend them.

Holts were fantastic! Their service was excellent talking me through diamond categories and allowing and supporting me to take my time to make decisions on the diamond and band combination. They supported the process every step but where never pushy or ‘salesy’ always ensuring I was happy and comfortable before proceeding even suggesting I slept on it before final purchase. Overall a brilliant service!