holidaycottages.co.uk Reviews 

120,179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 36,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, noting properties are often peaceful yet conveniently close to attractions, beaches, and amenities. Many people highlight the high quality and comfort of the accommodations, describing them as beautifully decorated, immaculately clean, and very well-equipped for a pleasant stay. The booking process is consistently noted as easy and straightforward, with consumers appreciating the clear communication and helpful customer service. However, some customers also noted significant issues with property cleanliness and maintenance, describing accommodations as grubby or in disrepair. A few other people also felt that certain facilities were not as advertised, citing problems like broken hot tub lids, rusty garden furniture, or inadequate hot water.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting its peacefulness while remaining close to... See more

Facilities

Customers consistently note positive experiences with facilities, often describing them as well-kept,... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that properties are well-kept,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as wonderful,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute perfect holiday home, everything there you would need, fantastic hosts at the lodge, was greeted by the owners 2 beautiful Labradors each morning. Lots of places to visit, only 15mins to harb... See more

Rated 5 out of 5 stars

Host made contact in advance to check dietary requirements and was available if needed. Cottage was so pretty and comfortable. Lots of very thoughtful touches helped make us feel at home. Location was... See more

Rated 5 out of 5 stars

This cottage is absolutely fabulous, had a great weeks break. The pictures don't do it justice. Inside is very well decorated and presented, clean and everything you could need. Comfy and the fact... See more

Rated 5 out of 5 stars

Rosie rail cabin was perfect for our 3 day stay it was very clean the bed was so comfy & the views are amazing , location was great & the dairy barn on site serves good food & amazing cakes The hos... See more


Company details

  1. Self-Catering Accommodation
  2. Cottage
  3. Cottage Rental

About holidaycottages.co.uk

Written by the company

holidaycottages.co.uk is a specialist holiday provider and part of Travel Chapter, one of the UK’s leading holiday letting agencies.

It offers quality self-catering holiday homes across the UK and Ireland. Every property in its 16,000-strong collection is personally inspected to meet high standards of quality and comfort, so guests can book with confidence.

holidaycottages.co.uk is recognised for exceptional customer service, rated excellent on Trustpilot and holding a Feefo Platinum Trusted Service Award. Guests are supported by a dedicated holiday team before, during and after their stay, and they can expect a clear and straightforward booking process.

Focused on delivering reliable, high-quality holidays, holidaycottages.co.uk combines expert support with in-depth knowledge of destinations across the UK and Ireland.

As part of a certified B Corp, it is also committed to responsible tourism and supporting local communities its properties are located.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(120,179)

33,813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed

Have to be honest on this expected a harbour view as name was harbour view very misleading had view of dirty ally with bear barrels from angel pub and borderd up shops so have to say that was a let down
Stairs to apartment our exstreamly steep would not recommend for anyone who is not good on stairs
Very noisy in evening till pubs our closed and with heat we had haveing windows shut was not an option

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely cottage in a great location

Lovely cottage in a great location. Furnishings are of high quality and very comfortable. Handily placed for both Hereford and Hay on Wye. Owners were extremely friendly and helpful, they were also great with my dog. The Black Mountains are stunning and well worth a visit. Also Hay on Wye market was brilliant. I took my bike and would like to have further explored, but was a bit limited by having my dog. Would highly recommend this cottage, plus the booking process was easy.

24 July 2026
Unprompted review
Rated 2 out of 5 stars

Poole Farm cottage poor cleanliness

Cleanliness of Poole Farm cottage, Stowupland left a lot to be desired. Location and local facilities were great but for us cleanliness is a must.

11 July 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Jo,

Thank you for your feedback.

We're pleased to hear that you enjoyed the location and local facilities at Poole Farm Cottage. However, we're sorry to learn that the cleanliness of the property did not meet your expectations, as we appreciate how important this is to our guests.

Thank you for bringing this to our attention. Your feedback will be shared with the homeowner and relevant teams for review.

Kind regards,
holidaycottages.co.uk

Rated 5 out of 5 stars

Fantastic location just a stones throw…

Fantastic location just a stones throw away from Windermere and Bowness. Peaceful area with great amenities. It was immaculate inside when we arrived and my wife and I loved every second we were there. Would highly, highly recommend.

31 July 2026
Unprompted review
Rated 3 out of 5 stars

The cottage was not quite as advertised

The cottage we booked was old. It had very steep stairs with no hand rail, which was not stated in the advert or obvious from the pictures. It was an issue for my father and would be a problem for anyone with mobility issues and small children.
The sofa was uncomfortable to sit on for any time. There were not the chairs in the garden that were shown in the pictures.
I have pointed this out yo the company and I hope the advert is altered.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing find!!

One of the best places we’ve stayed in and literally fell in love with Cherry tree cottage the minute we walked in and we could have stayed there for ever. Highly recommend this place. Very dog friendly, comfiest bed I’ve ever slept in. Everything was perfect and we will most definitely be back.

26 July 2026
Unprompted review

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