Horrible experience! Sold me a flight as Qatar airways, but did not inform me that it was actually with British Airways (an airline I despise). I was missold my flight and was provided no as... See more
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See what reviewers are saying
I recently had a phone call with Zoya Khuneja regarding my flight booking, and I was very pleased with the service. She was professional, patient, and extremely helpful in addressing my queries. Her f... See more
We used Holidaycart to book tickets twice and both times the issue was exactly the same - we did not receive our e-tickets. I had to call their support lines in Australia and the UK in order to get a... See more
I booked my ticket last minute and didn’t realise it didn’t include luggage. I was soo stressed, but fortunately, was able to connect with your London office and speak with William. It was a pleasure... See more
3.3
Average
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very friendly and helpful,
Very friendly and helpful,, good customer service
4 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart!!!
Excellent service quick to help with…
Excellent service quick to help with any queries
7 December 2024
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart
Meisha was lovely and very helpful
4 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you so much for your enthusiastic 5-star review!
We’re thrilled to hear you had an excellent experience with HolidayCart. Our goal is to provide top-notch service and a smooth booking process, and it’s fantastic to know we’ve hit the mark for you.
Your satisfaction means everything to us, and we’re delighted that your experience was so positive. Should you need any assistance in the future or have any travel plans coming up, we’re here and ready to help!
We look forward to assisting you again soon!
Team HolidayCart
SCAMMERS!!!
SCAMMERS!!!
This comany is linked with cheapflyshop!!!!
do not use.
both companies deliberately scam people.
3 January 2025
Unprompted review
Reply from Holidaycart
Dear Mr. Saeed,
Thank you for your feedback. We truly appreciate your input.
However, we would like to inform you that our team has continuously tried to reach you regarding your query, but we were unable to find any relevant information under your name. Furthermore, we believe this matter may have been initiated by one of our competitors, and as such, we are no longer entertaining this issue.
If you have any further questions or concerns, please feel free to contact us.
Best regards,
Team Holidaycart!!
Ruby Kaur Service are Gudd
Ruby Kaur Service are Gudd . She call to me to Provide Assistance as idnt expect that as an always do check in at the airport do on my thinks usually. She has requested seat and meal as wanted. Thnks .
3 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best regards,
Team HolidayCart
Helpful and friendly Molly
3 January 2025
Unprompted review
Reply from Holidaycart
Dear Passenger,
We appreciate you taking the time to provide us with your feedback.
We are pleased to know that HolidayCart offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.
We value your continued support, and we look forward to serving you in your future endeavors with us.
Thank you again for choosing us.
Team HolidayCart
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart
Fake 5 * reviews 🤣🤣 bloody mother…
Fake 5 * reviews 🤣🤣 bloody mother f**cker are there
3 October 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
We sincerely apologize for any inconvenience caused.
As previously discussed, we believe the resolution to your query has already been provided, and the matter has been fully addressed.
Should you require any further assistance, please do not hesitate to contact us. After reviewing your case, we are confident that the issue has been resolved to your satisfaction.
Thank you for your understanding and cooperation. We remain at your service for any additional support you may need.
Best regards,
Team HolidayCart
Reply from Holidaycart
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best regards,
Team HolidayCart
Helpful service
Very straight forward and clear service by the operator. Understood my situation quickly and helped me get the best option very quickly without any fuss.
31 December 2024
Reply from Holidaycart
Dear Passenger,
We appreciate you taking the time to provide us with your feedback.
We are pleased to know that HolidayCart offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.
We value your continued support, and we look forward to serving you in your future endeavors with us.
Thank you again for choosing us.
Team HolidayCart
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart
It was a great experience
It was a great experience. I had a good service and very friendly conversation with Bella. Thank you so much Bella.
30 December 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart
Excellent
I talked to bella, she is having a very good communication skills and excellent behaviour.
29 December 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart!!
Dealt with ishika with my check in
Dealt with ishika with my check in. Was extremely helpful in all my requirements.
29 December 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
We are grateful for your time to leave such a positive review. Your willingness to share your experience with our team is highly appreciated.
Rest assured, our utmost priority is to enhance the customer experience. Your valuable feedback motivates us to uphold our best practices and go the extra mile to exceed our customers' expectations.
Once again, we express our gratitude for choosing us, and we hope you have a wonderful day.
Best regards,
Team HolidayCart
Reply from Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team HolidayCart
Use this company at your own risk
I had a very poor experience and from what I have seen and from the communication that I had with the company all the negative reviews are truthful and ethically questionable sales tactics are used.
I was able to get a refund but I had to push very hard before I was given a refund.
I would advise people to avoid this organization the stress you will endure is not worth the savings you will potentially make.
24 December 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We have asked our relevant team to check and contact you to resolve this concern.
Team HolidayCart
Expect your flight to be rescheduled and huge price increases . Big fight to get money back but it can be done .
Initially Id have given no stars if I could .Do not use this company . My son booked a flight from Gatwick to Hong Kong only slightly discounted from other airlines . He used my uk phone so I got involved as calls came to me .Waited for confirmation email but instead received a Christmas Day call from an Indian call centre ( despite London office and phone number )My iPhone highlighted that call was a probable scam which wasn’t a good start
Caller informed us that first part of flight was confirmed Gatwick to Doha but unfortunately second leg to Hong Kong had been rescheduled by … 2 days ! Please would he confirm acceptance of this delay asap .
Due to work commitments this wasn’t acceptable . The operator proceeded to sound pleasant and helpful whilst delivering bad news ,offering alternative flights at an eye watering increase on incorrect dates and or routes . Every excuse under the sun for fare increase , eg you are now upgraded to the main cabin ! ( I hope original seat wasn’t in luggage hold or going to be strapped to the wing plus you may now take a suitcase. I checked Qatar airline don’t sell seats without basic luggage allowance so a complete nonsense ) . Cost quoted for new flight almost doubled . My son didn’t need luggage allowance so just requested ANY equivalent airport or route to original destination on the correct dates but they could not provide this . . They Refused to refund my son’s money just offered a credit for a future flight which he didn’t need . In desperation he decided to accept the initial 48 hour delay at Doha .Operator then said unfortunately if second leg of original flight was unavailable then the first leg of flight would also be cancelled so actually he couldn’t accept the delay, ie it was never an option …So Why did caller initially ask him to confirm acceptance asap then ?.
Eventually to try and salvage the trip and after several stressful Christmas Day phone calls my son accepted a flight part way to Hong Kong ( terminating at Doha ( yes we were worn down by their relentless scam alternatives ) with onward transit at our own expense ..until staff member actually tried to dictate word for word what we needed to email him in order to secure the latter flight ie that we were completely satisfied with the service and would not seek to take any further action against the company and its inability to honour the trip originally paid for with UKholidaycart.net .
That was our breaking point and my son refused to write what holidaycart employee was dictating and the latter got very upset with us and said he could no longer offer this alternative if we wouldn’t comply . Incidentally the company was STILL advertising the identical fare and route my son originally booked despite telling him the deal was no longer available ! so clearly more customers could fall foul of this offer and lose their cash too. The London office phone number reroutes to Edinburgh then to India . I now won’t be seeing my son and we have cancelled our plans , the company refuses any refund . just be warned and avoid the stress I ve been through and give them a wide berth .
26/12/2024 update :
Following considerable effort from my son and myself using company house London to identify director , and informing Holidaycart of our intention to involve bank , Indian cybercrime hotline and police ect an extremely polite and helpful customer service manager arranged an immediate and full refund . I promised to update my trust pilot review to reflect this . My son’s money has been returned in full as promised thank you . Thus I’ve increased review to 2 stars but I won’t be repeating this experience anytime soon .Id like to be more positive but read the genuine 1 star reviews and you will see this is a well rehearsed modus operandi .
25 December 2024
Unprompted review
scam!!!! big scam!!!!!
scam!!!!! biggest scam!!! first they will give tickets for cheap then demands for more money. they are the biggest fraud . and only 1/2 indian people receive the call. they are a group of fraud. when i booked my flight they didn’t mention anything about luggage. all of these my flight year i’ve seen this first where luggage is not included which. then they will charge you for luggage extra. even if you want to cancel your booking you can’t. they are not london based. they are just an crook office in india
24 December 2024
Unprompted review
Reply from Holidaycart
Dear Passenger,
We sincerely apologize for any inconvenience caused.
We’ve been unable to locate your booking in our system and would appreciate the opportunity to assist you further.
Could you please give us a call at your convenience and share the details with us? We’ll be happy to look into this and help resolve any issues.
Looking forward to hearing from you soon!
Best regards,
Team Holidaycart!!
Fraud service
I had an extremely disappointing experience with holiday cart. On 16 December 2024, I purchased a ticket. Despite receiving confirmation the holidaycart failed to honor their commitment. Attempts to contact customer service were ignored, and my requests for a refund were denied without explanation. This behavior feels deceptive and unethical. I would caution others to be careful when booking with this platform
16 December 2024
Unprompted review
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