We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more
Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more
Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more
Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
29 Emerson Road , WV10 8DE, Wolverhampton, West Midlands, England, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Booked a 15 night multi-trip holiday…
Booked a 15 night multi-trip holiday for 5 in Bali for July, Shane provided lots of options and was extremely helpful and patient in finding us the right accommodation for our budget and needs.
6 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for taking the time to share your experience! 🏝️
A 15-night multi-trip holiday for 5 people in Bali sounds absolutely amazing – we're so excited for you! We're thrilled that Shane was able to provide you with lots of options and show such patience and helpfulness in finding the right accommodation for your budget and needs. That personal touch is what we always strive for.
We'll be sure to pass along your kind words to Shane – he'll be so pleased to know he made a difference in your planning.
Wishing you and your group the most wonderful time in Bali this July. If anything else comes up before you travel, we're always here to help.
Best wishes,
The Holiday Bay Team 🌺✨
Hi a lovely helpful lady called Rozi…
Hi a lovely helpful lady called Rozi couldn't do enough for me, took lots of time trying to get me a great deal..very polite , would definitely recommend Rozi to find you a great holiday break
20 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're absolutely delighted to hear that Rozi took such great care of you. It sounds like she went above and beyond to find you a fantastic deal, and we're so glad her patience and politeness made such a positive impression.
Rozi will be over the moon to read your kind words – thank you for recommending her! 🙌
If you need anything else before your holiday, just give us a shout. Wishing you a brilliant break!
Best wishes,
The Holiday Bay Team ✈️🌴
Just booked 14 nights Bangkok
Just booked 14 nights Bangkok, krabi and phi phi with Chris he is very patient and helpful this is my first time booking with Holiday bay will do again.
Thanks Chris
18 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your review! 🌏
14 nights across Bangkok, Krabi, and Phi Phi sounds absolutely incredible – what a fantastic itinerary! We're so pleased that Chris was patient and helpful in making sure everything was just right for you.
It means a lot to hear that this was your first time booking with Holiday Bay and that you'll be booking with us again. We can't wait to help you plan many more amazing trips in the future!
We'll be sure to pass along your thanks to Chris – he'll be thrilled to know you had such a positive experience.
Wishing you the most unforgettable time in Thailand. If you need anything before you go, just give us a shout!
Best wishes,
The Holiday Bay Team ✨🏝️
Do NOT use these cowboys
Booked and paid a holiday almost a year in advance to SE Asia, then the war started in the Middle East.
This lot were no help. We organised to make our own way there, where we caught up with our scheduled trip, Holiday bay (or someone acting on behalf of) had cancelled our hotel, leaving us essentially homeless the other side of the world. Tried to contact them, but got very little help, we sorted out short term accommodation, then Holiday bay organised a substandard glorified hostel for us. We stayed as we had no choice.
It was a far cry from what we had originally booked, and never received as much as an apology until I prompted one, and even then, they were sorry that “I felt that way”.
We eventually got some money returned after having to constantly call them. Emails went ignored, messages went ignored and calls were never returned. We were assured we would be compensated,
They offered credit! Why would we book with you unorganised thieves again?
We are still awaiting actual compensation, I won’t hold my breath.
*In response to holiday bay*
The transport you arranged cost the equivalent of 80p, I did not request a new holiday as compensation, I requested monetary compensation, you offered credit. Credit is not something that I’m interested in as I will not be trusting you with my plans again.
While I appreciate that the events that were occurring were out of your control, our booking was something within your remit. We organised our own way there, all you had to do was ensure that the accommodation that we booked (and paid for) with you was available to us. You failed in your responsibility to honour our booking, the alternative accommodation provided was substandard, and worth substantially less. What was supposed to be the holiday of a lifetime was ruined because you put us in (what felt like) a nasty hostel.
Do better Holiday Bay,
27 February 2026
Unprompted review
Reply from Holiday Bay
We are sorry to hear that you were unhappy with your experience. Due to the unexpected conflict situation in the Middle East, a number of travel services across multiple bookings were disrupted and cancelled by suppliers at very short notice.
Once we were informed regarding the hotel issue, we worked immediately with our local partners to secure alternative accommodation in destination. While it was not the originally booked hotel, the replacement provided was a well-rated 4-star property arranged during an extremely difficult operational period.
We also refunded the self-arranged overnight stay and provided complimentary transfers as a gesture of goodwill for the inconvenience caused. The refund delays mentioned were due to awaiting funds from affected suppliers, however these were processed within the advised timeframe once received.
With regards to compensation, a goodwill travel credit was offered, however a request for an entirely free holiday could unfortunately not be accommodated.
We appreciate your feedback and again apologise for the disruption caused by circumstances outside of our direct control.
Team Holiday Bay.
Bob was a great help
Bob was a great help, unfortunately I was unable to book the holiday (due to work commitments) but Bob provided me many options and I know I would trust Bob to book my next holiday.
Thank you Bob!
15 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind review – and thank you for taking the time to share your experience even though you couldn't book this time. That really means a lot to us. 🙏
We're so glad to hear that Bob was able to provide you with lots of great options and was such a helpful support throughout. It's fantastic that you know you can trust Bob to help with your next holiday – that's the best compliment we could ask for.
We completely understand that work commitments sometimes get in the way, but whenever you're ready to plan that getaway, Bob (and the rest of the team) will be right here waiting to help make it happen.
Wishing you all the best in the meantime, and we look forward to helping you book that dream trip when the time is right!
Warm regards,
The Holiday Bay Team 🌟
Just booked an exciting holiday to Thailand
Just booked an exciting holiday to Thailand with Arya at Holiday Bay. She guided me through everything and answered all my questions. Great holiday prices was amazed at the good calve for hotel we will be staying in and to include strangers as well is weight of mind between the island. Such an easy process to book and can’t wait to go. Thank You Arya you were lovely
16 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your wonderful review! 🌴✈️
We're absolutely thrilled to hear that you've booked an exciting holiday to Thailand with Arya. It's fantastic that she guided you through everything, answered all your questions, and made the whole process so easy.
We're so glad you were amazed by the great value of your hotel and that including the transfers between the islands gave you peace of mind – that's exactly the kind of seamless experience we want every traveller to have.
Arya will be so happy to read your lovely words – thank you for recognising her help and kindness.
Wishing you the most amazing time in Thailand. We can't wait to help you book your next adventure!
Best wishes,
The Holiday Bay Team 🇹🇭😊
Just booked a holiday with holiday bay
Just booked a holiday with holiday bay. Wanted to say thank you too Arya who made this process easy and extremely helpful.
16 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're so pleased to hear that you've booked a holiday with Holiday Bay and that Arya made the whole process easy and extremely helpful for you. That's exactly the kind of experience we want every customer to have.
Arya will be delighted to know you took the time to thank her – we'll make sure she sees your kind words.
Wishing you a fantastic holiday! If you need anything else before you travel, just let us know.
Best wishes,
The Holiday Bay Team ✨
Had a great over all experience with…
Had a great over all experience with Holiday Bay. Shout out to Bob. If you are looking for an ease, reliable and prompt action to all your questions, concerns with regards to your custom needs on travel. Bob from holiday bay is your guy.
14 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic review! ⭐
We're absolutely delighted to hear that you had a great overall experience with Holiday Bay – and a huge shout out to Bob, who clearly went above and beyond for you.
It's wonderful to know that Bob provided exactly what every traveller is looking for: ease, reliability, and prompt action on all your questions and concerns regarding your custom travel needs. Your recommendation means the world to us (and to Bob!).
We'll be sure to pass along your very kind words – Bob will be thrilled to be called "your guy" for custom travel!
We can't wait to help you plan your next adventure. Thanks again for choosing Holiday Bay.
Best wishes,
The Holiday Bay Team 🌟✈️
Becky hope.Helped me in all directions…
Becky hope.Helped me in all directions with guidance to sort out the best suited holiday solution that met my requirements all round brilliant service
14 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're absolutely thrilled to hear that Becky Hope provided you with such brilliant service and guided you in all directions to find the best holiday solution to meet your requirements.
It's wonderful to know that Becky went above and beyond to make sure everything was just right for you. We'll be sure to pass along your kind words – she'll be so happy to read them!
If you need anything else before your trip, we're always here to help. Wishing you a truly fantastic holiday!
Best wishes,
The Holiday Bay Team ✨🌴
Genuine and efficient
I was apprehensive as to whether this company was genuine as the deal was very good. So I checked out and found that it was a legitimate company. The profesionalism and helpfulness of the staff Arya was outstanding and she answered all our queries, dealt securely and gave us the flight confirmation and ATOL certificates. I would recommend this company for efficiency that gives us peace of mind.
Elizabeth
13 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much, Elizabeth, for your honest and detailed review. 💙
We completely understand that a very good deal can sometimes feel "too good to be true," so we truly appreciate you taking the time to check us out and confirm that Holiday Bay is a legitimate company. Your peace of mind is so important to us.
We're absolutely delighted to hear that Arya's professionalism and helpfulness stood out to you – and that she answered all your queries, handled everything securely, and provided your flight confirmation and ATOL certificates without delay.
Knowing that we've given you efficiency and peace of mind means the world to our team.
Thank you so much for recommending us. We hope you have an absolutely wonderful holiday, and we're here whenever you need us.
Warmest regards,
The Holiday Bay Team ✈️✅
Honeymooners first time booking with Holiday Bay
Arya was incredibly helpful so informative and professional in helping us choose our Honeymoon destination. Right from the very start , she said I’ll try my best to make it a memorable experience. We booked China & Japan with her. Arya sent us on so many hotels for us to choose from in both locations providing us with hotels in great locations & at a great price too. She is very professional, extremely quick through What’s App and lovely to deal with ,very pleasant lady . We are so looking forward to our Honeymoon . I would absolutely recommend her and Holiday Bay to family and friends and I’d certainly book through Arya again.
11 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your absolutely lovely review! 💍✨
First of all – congratulations on your upcoming honeymoon! What an incredible choice to celebrate with a trip to China & Japan. We're so honoured that you trusted Arya and Holiday Bay to help plan such a special journey.
Hearing that Arya said right from the very start, "I'll try my best to make it a memorable experience" – and then delivered exactly that – is truly heartwarming. We're so glad she was incredibly helpful, informative, professional, and a pleasure to deal with throughout.
It's fantastic that she sent you so many great hotel options in brilliant locations at great prices, and that her quick responses via WhatsApp made everything feel smooth and easy.
Arya will be absolutely over the moon to read your kind words. Thank you for recommending both her and Holiday Bay to your family and friends – that means the world to us.
Wishing you both the most magical and unforgettable honeymoon. We can't wait to help you book your next adventure!
Warmest wishes,
The Holiday Bay Team 🏮🌸🗾
I was talking to Becky over WhatsApp…
I was talking to Becky over WhatsApp she went above and beyond trying to get me the best deal with the dates I had given her. I would highly recommend this company . I didn't have 1 single issue about the whole process. I will use again 100%.
8 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic review! 😊
We're absolutely delighted to hear that Becky went above and beyond for you over WhatsApp to find the best deal within your dates. It's wonderful to know that you didn't have a single issue throughout the whole process – that's exactly the seamless experience we want every customer to have.
And knowing that you'll use us again 100%? That means the world to us. Thank you for your high recommendation!
Becky will be so thrilled to read your kind words – we'll make sure she sees this.
We can't wait to help you plan your next holiday. See you again soon!
Best wishes,
The Holiday Bay Team ⭐✈️
Outstanding
Wow, what an experience today with Arya. This the first time I have used Holiday Bay and will always use them now. The deal Arya found for us for 21 nights in Thailand was something else. All requests catered for with ease and proficiency. The whole process of finding our holiday, tweaking it took about 25 mins. Bloody excellent experience and would recommend to all..
7 May 2026
Unprompted review
Reply from Holiday Bay
Wow – thank you so much for your amazing review! 🙌
We're absolutely buzzing to read that you had such a bloody excellent experience with Arya! 😄
21 nights in Thailand sounds incredible, and we're so proud that Arya was able to find you a deal that was something else – with all your requests catered for with ease and proficiency, and the whole process taking just 25 minutes. That's what we love to hear!
Knowing that this was your first time using Holiday Bay and that you'll always use us now is the best compliment we could ever receive. Thank you so much for recommending us to others.
Arya will be over the moon when she reads your kind words. Wishing you the most unforgettable three weeks in Thailand – you've earned it!
Best wishes,
The Holiday Bay Team 🌴🍹✨
multi centre dream holiday Thailand
I have just booked a multi centre dream holiday for first time with Holiday bay,with the fantastic Shane.My family and I couldn’t be more thankful for the help and kindness.We can’t wait for our holiday now.Thanks, again Shane. You are amazing!
7 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your wonderful review! 🌟
A multi-centre dream holiday to Thailand sounds absolutely fantastic – and we're so honoured that you chose Holiday Bay for this special trip, especially as a first-time booker with us.
We're absolutely delighted to hear that Shane was fantastic, kind, and so helpful to you and your family. Knowing that you couldn't be more thankful – and that you can't wait for your holiday now – is exactly what we love to see.
Shane will be over the moon when he reads your message. Thank you for calling him amazing – we completely agree! 😊
Wishing you and your family the most unforgettable time in Thailand. If you need anything at all before you go, just give us a shout.
Best wishes,
The Holiday Bay Team ✈️🇹🇭🌊
We asked 4 travel agents for prices of…
We asked 4 travel agents for prices of a holiday we plan for next Feb 27.
Arya has been extremely helpful getting me prices and been very good with communication.. highly recommended 👌
7 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 👌
We're delighted to hear that you reached out to four travel agents and that Arya stood out for her helpfulness and excellent communication. That means a great deal to us.
It's wonderful that Arya was able to provide you with the prices you needed for your planned holiday in February 2027 – and we're so grateful for your high recommendation.
We'll be sure to pass along your kind words to Arya – she'll be thrilled!
Whenever you're ready to move forward with your booking, we'll be right here to help make it happen. Wishing you all the best with your planning!
Best wishes,
The Holiday Bay Team ⭐
Shane was very informative about my…
Shane was very informative about my questions and was willing to make amendments to the itinary to suit my budget
6 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind review! 😊
We're really pleased to hear that Shane was so informative and took the time to answer all your questions. It's great that he was willing to make amendments to your itinerary to suit your budget – that's exactly the kind of flexible, customer-focused service we aim to provide.
Shane will be so happy to know you appreciated his help. Wishing you a fantastic holiday when the time comes!
Best wishes,
The Holiday Bay Team ✨
Thailand, Family Trip
Just booked a long awaited family trip to Thailand with Bob at Holiday Bay. Shopped around first and very happy with itinerary and great value deal. Bob was notably patient and happy to look many options and inquiries before settling on our perfect trip! Thank you - can’t wait to go 😀
6 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic review! 😀
A long awaited family trip to Thailand sounds absolutely wonderful – we're so honoured that you chose Holiday Bay to help make it happen.
We're thrilled to hear that you shopped around first and found that Bob provided you with a great value deal and an itinerary you're truly happy with. It's wonderful that Bob was notably patient and happy to explore many options and inquiries with you until you found your perfect trip – that's the kind of dedication we love to see.
Bob will be so pleased to read your kind words. Thank you for putting your trust in us.
Wishing you and your family the most amazing time in Thailand – we can't wait for you to go either! 🇹🇭✨
Best wishes,
The Holiday Bay Team 🌴😊
Excellent service
Without doubt booking my dream multi location holiday with Holiday Bay has been a pleasure. I spotted a bargain on line & tentatively made contact to request details. Within minutes I was in contact with Shane. It wasn't long before I was asking all sorts of questions & making changes to the advertised itinerary to suit me. Nothing was too much trouble for Shane . Whatever I suggested, he instantly made it happen. He was extremely patient , always prompt to to reply, extremely pleasant and so knowledgeable. He didn't clock off when it got late, he didn't pressurise me or try to change my mind. His own suggestions were always spot on . Whatever I asked for, he just sorted it without fuss and at a very reasonable price. My dream holiday is now booked and I owe an enormous debt of gratitude to Shane who's excellent knowledge, experience, efficiency, patience and amazing Customer Service made it happen. Thank you.
5 May 2026
Unprompted review
Reply from Holiday Bay
Wow – thank you so much for this incredible review! 🙏✨
We are absolutely blown away by your kind words. Knowing that booking your dream multi-location holiday with Holiday Bay has been such a pleasure means the world to us.
It's fantastic to hear that you spotted a bargain online and tentatively reached out – only to be connected with Shane within minutes. And from there, it sounds like the magic truly happened.
The fact that Shane answered all your questions, made instant changes to suit you, never made anything feel like too much trouble, and stayed patient, prompt, pleasant, and knowledgeable throughout – that's everything we strive for. And we're so glad he didn't pressure you or clock off late, and that his own suggestions were always spot on.
You've perfectly captured what great customer service should look like, and we're so proud that Shane delivered that for you.
He will be absolutely over the moon to read your review – especially your mention of his "enormous debt of gratitude." Thank you for recognising his excellent knowledge, experience, efficiency, patience, and amazing service.
Wishing you the most unforgettable dream holiday. You deserve every moment of it!
Warmest regards,
The Holiday Bay Team ⭐😊🌍
I’ve booked my holiday 1st time with…
I’ve booked my holiday 1st time with holiday bay. Everything was so easy to do via whats app. My agent is Bob, he was very patient (I’ve asked lots of questions)very helpful, nice and he tried to find the best offer for me. Customer service brilliant and I hope I will be so happy after my holiday.
3 April 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're absolutely delighted to hear that you booked your first holiday with Holiday Bay and that everything was so easy to do via WhatsApp – it's great to know the process felt smooth and simple for you.
A big thank you for your kind words about Bob. It's wonderful that he was very patient with all your questions, so helpful and nice, and that he really tried to find the best offer for you. That's exactly the level of care we want every customer to experience.
We're so glad you found our customer service brilliant – and we truly hope you'll be just as happy after your holiday too. We're sure you'll have an amazing time!
If you need anything before you travel, we're always here.
Best wishes,
The Holiday Bay Team ✈️🌟
Hi...this is the 1st time in have used…
Hi...this is the 1st time in have used this company after seeing it advertised on Facebook...the whole booking process was extremely easy via WhatsApp...I asked lots of questions about the trip which were answered quickly and efficiently...I have been kept up to date when my monthly payments were due which is great as I havent got a good memory...my customer service helpers name is Bob...he does a fantastic job...very helpful...
5 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for taking the time to leave such a lovely review! 😊
We're so glad that you decided to give Holiday Bay a try after seeing us on Facebook – and even happier to hear that your first experience with us has been so positive.
It's fantastic that the whole booking process was extremely easy via WhatsApp, and that all your questions were answered quickly and efficiently. We also really appreciate you mentioning the monthly payment reminders – we know life gets busy, so we're pleased that's been helpful for you.
A huge thank you for your kind words about Bob. He'll be absolutely thrilled to know you think he does a fantastic job and is very helpful. We're very lucky to have him on the team.
Wishing you a wonderful holiday when the time comes – and we'll be here whenever you need us!
Best wishes,
The Holiday Bay Team ✈️✅
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