The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Valley of the King's Holiday
Just come back from a river cruise tour Valley of the King's and everything went very well
Our tour guide Ayman was first class and catered for our every need
Tours were excellent and well organised, nothing to actually do other than enjoy the holiday and take in the views and luxury of our cruise ship
Would recommend this holiday if you want to see Egypt and it's history
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Paul,
Thank you for taking the time to share your experience with us. We’re delighted to hear that your Nile cruise was so enjoyable and that everything came together smoothly to create a truly relaxing and enriching holiday.
It’s especially pleasing to know that the organisation and guiding allowed you to immerse yourself in the scenery, comfort and remarkable history without having to worry about the details. Creating that sense of ease and enjoyment is exactly what we aim for.
Thank you also for your recommendation. We’re so pleased the journey delivered such a memorable way to explore Egypt and its heritage. We hope to have the pleasure of welcoming you again on another unforgettable adventure in the future.
Best Wishes,
Deb
Saga Holidays
Paulina was very helpful during our…
Paulina was very helpful during our telephone conversation and signposted me to the appropriate information I needed, to make my decision.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your review. We are really pleased to hear that Paulina was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday,
Best Wishes,
Deb
Saga Holidays
Indian Railway booking
I phoned to book the Indian Railway Tour and spoke to Michaela (apologies is spelling incorrectly)
She was incredibly helpful and efficient. She also had very good product knowledge.
Overall brilliant customer service.
31 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We are delighted to hear that Michaela was able to answer all your questions and help you confirm your booking. We hope you have a wonderful adventure in India.
Best Wishes,
Deb
Saga Holidays
My saga with Saga
My saga with Saga began in February 2025. The calendar doesn't go back that far, so I've ticked the earliest date I could. I've had such a disappointing and frustrating experience with Saga from start to finish. I booked a land/cruise to South America in Feb 2025 for March 2026, which should have been a fabulous holiday, but instead became one massive unfortunate series of events. I had so much misinformation from them prior to departure and late documentation that I put in an official complaint before I had even left! I eventually received a call from a Customer Services/Complaints Manager at 20:15 on a Sunday evening, the evening before I was due to go on my holiday. I had been promised a call on 2 prior occasions, which failed to materialise. I was promised an investigation and on my return from holiday I emailed to receive some feedback and was advised that Saga would respond within the 28 days stipulated by ABTA! The holiday itself, would have been fabulous, had it not been for Saga booking uncategorised cabin accommodation for the group. I ended up with a disabled cabin with sharp metal grids on the bathroom floor that felt like they were shredding my feet whenever I walked through the door. I was eventually (4 days later) moved to another cabin, which was great - except there I experienced a fly infestation. I was then moved again to a 3rd cabin. To add insult to injury I discovered that some other Saga/Titan customers had bought the same 'Have it All' package for half what it cost me. How does that work? Suffice to say, the amount of time I spent dealing with Customer Services and actually moving from one cabin to another was both stressful and time consuming. So, when I consider the cost of the holiday (just under £10K) and think about all the misinformation and inconvenience I have endured, I can not recommend Saga/Titan at all, to anyone. And I am still waiting for Saga's response to my pre-departure issues .... Something has gone very wrong with this company.
1 April 2025
Unprompted review
Reply from Saga Holidays
Hi Helen,
Thank you for taking the time to share your experience. We are very sorry to hear about the challenges you faced both before and during your holiday. This is clearly not the level of service we aim to provide. We understand that your comments have been passed to our Guest Experience team, who are now investigating the points you have raised. They will be in touch with you directly to address your concerns.
We do appreciate your feedback as this helps us to identify areas for improvement. We would never like any of our guests to feel disappointed, so we do hope that we can restore your faith in us.
Best Wishes,
Deb
Saga Holidays
Excellent customer service
I telephoned Saga to enquire about the Sicily - Jewel of the Mediterranean tour. Lisa was brilliant! Helpful, knowledgeable, friendly and able to answer all my questions. My husband and I are now booked onto the tour and very much looking forward to our first foreign holiday in seven years!
30 March 2026
Unprompted review
Reply from Saga Holidays
Hi Felicity,
Thank you for taking the time to share your feedback. We are delighted to hear that Lisa was so helpful and that you have confirmed your booking.
We hope you have an amazing holiday.
Best Wishes,
Nick
Saga Holidays
Just booked a tour of India by…
Just booked a tour of India by telephone with a very pleasant, knowledgeable and person named Melanie.
Everything went smoothly and efficiently. Speaking to a person instead of trying to do it on-line was less stressful for me.
30 March 2026
Unprompted review
Reply from Saga Holidays
Hi Steve,
Thank you for taking the time to share your review. We are so pleased to hear that Melanie was able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Everything was beyond expectations but…
Everything was beyond expectations but enjoyment was enhanced by efficiency of Tour Management by Sarah Dunn & her exceptional use and coaching of Whatsapp to keep everybody well informed. Absolutely great!
7 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to leave your lovely feedback. We’re thrilled to hear the trip exceeded expectations, and it’s wonderful to know how much Sarah’s support added to your experience and she’ll be delighted to hear your kind words.
We’re so glad you had such an enjoyable time, and we hope to welcome you on another adventure soon!
Best Wishes,
Nick
Saga Holidays
Really helpful and friendly staff
Really helpful and friendly staff. Very pleased to know that all transport is taken care of even though we live in Guernsey. Very good value for money.
25 March 2026
Unprompted review
Reply from Saga Holidays
Hi Michael,
Thank you for taking the time to share your review. We are delighted to hear that our team were able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Magic of the Nile
This 10 day holiday was the perfect relaxation I sought.
The chauffeur service was excellent, the wheelchair assistance at Heathrow, Luxor & Cairo were super efficient, the Sonestra St George hotel in Luxor was first class, and our excellent tour manager, Samer, and Guide,Ahmed, made the Nile cruise an experience of the Egyptian magic. Thank you
Rae & Gordon Stollard
23 February 2026
Unprompted review
Reply from Saga Holidays
Hi Rae and Gordon,
Thank you so much for sharing your experience with us. It’s wonderful to hear how much you enjoyed your trip.
We’re delighted that the chauffeur transfers and airport support helped your journey run smoothly, and it’s great to know that the team at Heathrow, Luxor and Cairo looked after you so well. The Sonesta St George is a fantastic setting, and we’re thrilled it lived up to expectations.
Samer and Ahmed will be over the moon to hear your kind words. They love bringing the beauty and spirit of Egypt to life for our guests. Knowing that your Nile cruise felt truly magical means a lot to us.
Thank you for choosing to travel with us, and we hope to welcome you both on another memorable adventure soon.
Best Wishes,
Deb
Saga Holidays
An excellent way to see the best of Egypt
Just returned from the Cairo, Alexandria and Nile Cruise. A great experience, Ayman, the tour manager , was exceptional as was John the very knowledgeable Egyptologist. There were many early starts, but all well worth the effort.
The new Grand Egyptian Museum is an outstanding building full of wonderful artifacts.
The Cairo hotel was first class and the the Nile boat facilities and staff were very good.
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi Derek,
Thank you so much for sharing your kind feedback. It’s wonderful to hear that your journey through Cairo, Alexandria and along the Nile left such a wonderful impression. We’re delighted that Ayman’s organisation and John’s expertise helped bring the history and culture of Egypt to life for you.
It’s great to know the Grand Egyptian Museum, your Cairo hotel and the team onboard the cruise all contributed to a memorable trip.
We really appreciate you taking the time to write your review, and we hope we have the pleasure of welcoming you on another adventure soon.
Best Wishes,
Nick
Saga Holidays
Cairo snd the Nile
We had a great holiday on Saga’s Cairo, Alexandria and Nile cruise. Ayman our tour guide dealt with everything - and everyone - effectively and with good humour. John our Egyptologist was a mine of information, giving exactly the right amount of detail in his explanations and stories. The Cairo hotel and the boat were fine, the other members of the group were great. Most of the included visits took place in the mornings with the optional excursions and events later in the day. My only comment about the itinerary would be that the long journey to Alexandria was barely worth it whilst the Great Egyptian Museum in Cairo would have merited an inclusion as an essential rather than a paid for extra. Among so many wonderful sites the highlights for me were the pyramids, Valley of the Kings and Karnak.
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you so much for sharing your experience of our Cairo, Alexandria and Nile adventure. It’s wonderful to hear how much you enjoyed exploring Egypt, and that both Ayman and John helped bring the history and culture to life.
We are glad the accommodation and group atmosphere added to the enjoyment of your trip. Your thoughts on the balance of visits and excursions are really valuable, and we appreciate you taking the time to highlight what worked well and what could be improved. Feedback like yours helps us refine our itineraries so they offer the best experience possible for future guests.
Thank you again for travelling with us, we hope we have the pleasure of welcoming you on another adventure soon.
Best Wishes,
Deb
Saga Holidays
Excellent service as first time booked…
Excellent service as first time booked with Saga
Melissa dealt with my call & answered all my questions
very helpful & polite - great service thankyou
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your review of your booking experience. We are delighted to hear that Melissa was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Brochures won't stop.
The cruise to Norway was good. Gluten free food was not. But the relentless holiday brochures are so annoying. We have cancelled several times but they still arrive. My husband cancelled so they sent them to me. I cancelled so we both get them now. STOP SENDING US BROCHURES. WE ARE NOT COMING BACK.
Now they want me to email again to stop them. I have got so fed up I am just going to return them.
24 March 2026
Unprompted review
Reply from Saga Holidays
Hi Christine,
Thank you for taking the time to share your thoughts. We’re pleased to know you enjoyed your Norway cruise, though we’re sorry to hear that aspects of your experience and our marketing communications have caused frustration. That’s never the impression we want to leave.
So that we can make sure your details are fully removed from our mailing lists, please could you email your address details over to customerservices@sagatravelgroup.com and the team will make sure your preferences are updated.
Thank you again for your feedback.
Best Wishes,
Deb
Saga Holidays
Amazing holiday
Everything was very well organised. The hotel and boat staff were very friendly. The tour guide was brilliant, always keeping an eye on everyone. The Egyptologist was exceptional, I probably won't remember a third of what he told us but thoroughly enjoyed every trip. This was our first escorted trip with Saga and will definitely do it again.
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi Gillian,
Thank you so much for sharing your experience with us. It’s wonderful to hear that every part of your journey ran smoothly and that both the hotel and cruise teams made you feel so welcome. We’re especially pleased that your guide and Egyptologist brought the history and sights to life in such an engaging way.
It means a lot that this was your first escorted holiday with Saga and that you’re already looking forward to the next one. We look forward to helping you plan your next adventure.
Best Wishes,
Deb
Saga Holidays
Cairo, Alexandra and Nile Cruise
We thoroughly recommend this holiday! Even if you only have a mild interest in the temples etc. Every day held a new experience. John, our Egyptologist guide, had endless knowledge, and our Tour Manager, Ayman, was always with us to ensure everyone was happy, both were extremely respectful and helpful. We even had a Q&A session one afternoon for any queries we had about the Egyptian way of life. Sailing down the Nile at sunset was something I will never forget. The daily trips to see the temples were timed to encounter the least crowds as far as possible which made the early mornings worth it! Thank you Ayman and John!
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you so much for sharing your experience with us. It’s wonderful to hear that your had such a wonderful time.
John’s expertise and Ayman’s support are a combination we’re incredibly proud of, and we’ll make sure to pass on your kind words to them both.
We’re delighted that the carefully planned excursions and early starts paid off and helped you enjoy the sites at their very best.
Thank you again for taking the time to leave such lovely feedback. We’d look forward to helping you plan your next adventure.
Best Wishes,
Nick
Saga Holidays
An amazing experience
An amazing experience, all wonderfully organised, John our Egyptologist has full knowledge & information and Ayman for his excellent care & attention to detail. I thank you
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi Jayne,
Thank you so much for sharing your experience with us. It’s wonderful to hear that your journey ran so smoothly and that you felt well looked after. We’re delighted that John’s expertise brought the history to life and that Ayman’s support made your adventure even more memorable. We really appreciate your kind words and hope we’ll have the pleasure of welcoming you on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
Everyone to whom I spoke to was very…
Everyone to whom I spoke to was very friendly, informative and professional. An excellent start to our holiday,
13 March 2026
Unprompted review
Reply from Saga Holidays
Hi Rod,
Thank you for taking the time to share your review of your booking experience. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Easy booking
Had to book by phone- small group so understandable. Very easy to do, Melissa was clear and understandable at every step. All very painless, and looking forward to our trip!
21 March 2026
Unprompted review
Reply from Saga Holidays
Hi Mike,
Thank you for taking the time to share your lovely feedback. We’re so pleased to hear that booking over the phone was straightforward and that Melissa guided you clearly through each step.
We hope your upcoming trip is everything you’re looking forward to, and more!
Best Wishes,
Deb
Saga Holidays
Very helpful and friendly booking…
Very helpful and friendly booking process. As it wasn’t a good phone line so Lisa called me straight back to finish off our booking.she also answered some questions we had clearly. Thank you.
21 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for sharing your experience. We’re delighted to hear that the booking process felt welcoming and straightforward. It’s great that Lisa was able to call you back so quickly, especially with the phone line issues, and that she could answer your questions.
We really appreciate your kind words, and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
An initial misunderstanding…
Due to an initial misunderstanding about whether our holiday had actually been booked & following a lengthy discussion with Anneka/Mikela?, who was extremely helpful & understanding, the problem was resolved. Many thanks for your effort.
19 March 2026
Unprompted review
Reply from Saga Holidays
Hi Norman,
Thank you for taking the time to share your feedback. We are so pleased to hear that our team were able to help resolve the issues and confirm your booking.
We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
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