The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
Company replied
Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
Company replied
Our Tour Leader Bobby & the Staff on board Mj Amorena. Nothing was too much trouble, we were kept well informed about life aboard ship, the fabulous excursions, the excellent food, the wonderful camar... See more
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Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Everyone to whom I spoke to was very…
Everyone to whom I spoke to was very friendly, informative and professional. An excellent start to our holiday,
13 March 2026
Unprompted review
Reply from Saga Holidays
Hi Rod,
Thank you for taking the time to share your review of your booking experience. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Easy booking
Had to book by phone- small group so understandable. Very easy to do, Melissa was clear and understandable at every step. All very painless, and looking forward to our trip!
21 March 2026
Unprompted review
Reply from Saga Holidays
Hi Mike,
Thank you for taking the time to share your lovely feedback. We’re so pleased to hear that booking over the phone was straightforward and that Melissa guided you clearly through each step.
We hope your upcoming trip is everything you’re looking forward to, and more!
Best Wishes,
Deb
Saga Holidays
Very helpful and friendly booking…
Very helpful and friendly booking process. As it wasn’t a good phone line so Lisa called me straight back to finish off our booking.she also answered some questions we had clearly. Thank you.
21 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for sharing your experience. We’re delighted to hear that the booking process felt welcoming and straightforward. It’s great that Lisa was able to call you back so quickly, especially with the phone line issues, and that she could answer your questions.
We really appreciate your kind words, and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
An initial misunderstanding…
Due to an initial misunderstanding about whether our holiday had actually been booked & following a lengthy discussion with Anneka/Mikela?, who was extremely helpful & understanding, the problem was resolved. Many thanks for your effort.
19 March 2026
Unprompted review
Reply from Saga Holidays
Hi Norman,
Thank you for taking the time to share your feedback. We are so pleased to hear that our team were able to help resolve the issues and confirm your booking.
We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
a real person t o talk to.
person on phone was very helpful and explained every thing to me.
19 March 2026
Unprompted review
Reply from Saga Holidays
Hi John,
Thank you for sharing your feedback. We are so pleased to hear that our team were able to answer your queries and help you with your booking.
We hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
I’ve just booked a holiday to denia…
I’ve just booked a holiday to denia hotel with saga and my travel consultant Risa was excellent. I hope I’ve spelled that correctly. Risa was extremely thorough and answered all my queries. I was especially grateful that she was able to get me a flight out earlier as I will be in Spain before going to Denia.
David Ford
19 March 2026
Unprompted review
Reply from Saga Holidays
Hi David,
Thank you for taking the time to share your review. We are delighted to hear that Risa was so helpful and that you have managed to make your preferred arrangements. We will pass on your kind words and we hope you have a wonderful holiday in Spain,
Best Wishes,
Deb
Saga Holidays
Just spoke to a very helpful Victoria…
Just spoke to a very helpful Victoria who explained thoroughly the insurance policy and it was appreciated.
17 March 2026
Unprompted review
Reply from Saga Holidays
Hi Elaine,
Thank you for taking the time to share your feedback. We are really pleased to hear that Victoria was so helpful and that you have all the answers you need. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Booking made effortless.
My experience was that the process of making a booking was handled with professional precision, care and patience.
16 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Great telephone service
I attempted to book a 2027 holiday online with Saga and I made a couple of mistakes. Melanie at Saga holidays was very helpful in making our telephone booking, with all the details and requirements. A pleasure to be treated so well.
16 March 2026
Unprompted review
Reply from Saga Holidays
Hi Roy,
Thank you for taking the time to share your review. We are really pleased to hear that Melanie was able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Very helpful advisor
Very helpful advisor, understood our needs and made the booking efficiently.
14 March 2026
Unprompted review
Reply from Saga Holidays
Hi Luci,
Thank you for taking the time to share your review. We are delighted to hear that our team were so helpful and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Extremely helpful Booking Service
Have been forced by local circumstances to make an alteration to booking made several months ago necessitating change of flight times. Accepted by Karolina in brilliant "non panic" terms, returning as promised the following day with full details of alternatives with costs. Duly accepted and put to use.
14 March 2026
Unprompted review
Reply from Saga Holidays
Hi Frances,
Thank you for taking the time to share your experience. It’s wonderful to hear how smoothly everything was handled, especially when unexpected changes were needed. Karolina will be delighted to know her calm approach made such a difference.
We really appreciate your feedback and hope the rest of your plans unfold just as successfully.
Best Wishes,
Deb
Saga Holidays
Efficient booking with a pleasant agent
Melissa was pleasant and efficient and we quickly completed our booking with all the relevant information. A comprehensive experience
13 March 2026
Unprompted review
Reply from Saga Holidays
Hi Ian,
Thank you for taking the time to share your feedback. We are delighted to hear that Melissa was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
telephone booking
The telephone booking was straightforward. Both members of staff I spoke with were very helpful and able to clarify questions asked about the forthcoming trip. Thank you Barbara and Menisha
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi Edwina,
Thank you for sharing your feedback. We are delighted to hear that our team were able to help you with your booking. We will pass on your kind words and hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Very helpful staff on the phone line
Very helpful staff on the phone line. A thoroughly pleasant and easy booking process.
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi Michael,
Thank you for taking the time to share your experience. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Despite travelling around the world…
Despite travelling around the world with Saga over many years we were very sad about our experience this afternoon. My husband has a faulty knee replacement joint it appears and we had just been told it must be replaced. We have booked to go to Sicily in May and rang Saga hoping to move our trip to September so that his surgery can be completed asap. This request was refused and our attention was drawn to the terms and conditions that say we would lose over £2500 if we cancelled. No exceptions. We cannot afford to lose this money so we’ll defer surgery and he will limp through the holiday which, incidentally, was booked a year ago to celebrate our Golden Wedding.
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share what has clearly been a very upsetting experience. We’re genuinely sorry for the distress this situation has caused.
Our team are required to follow the booking conditions when making any changes, but we never want any of our guests to feel unsupported.
If you would like to discuss this further, please do email us at customerservices@sagatravelgroup.com with your booking reference and contact details and one of our team will contact you directly.
We do hope that we can restore your faith in us and that you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Manage My Acount closed for a week!
They asked for payment via Management My Account, but following the link it says that feature is closed for maintenance for a week. A WEEK! Are they all working from home? So, can't get on to manage my account, or to pay.
10 March 2026
Unprompted review
Reply from Saga Holidays
Hi Peter,
Thank you for sharing your experience. Our digital team are currently carrying out essential system improvements, which has temporarily limited access to the manage my booking features. We know this interruption is frustrating, especially when you're trying to make a payment, and we’re working hard to restore full functionality as quickly as possible.
If you could email your booking reference and preferred contact details to customerservices@sagatravelgroup.com, a member of the team will contact you directly to help you complete everything you need.
We do hope we can restore your faith in us and that you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
The information given whilst looking…
The information given whilst looking for a holiday was very informative also added discounts were a bonus and a big incentive to book the holiday a phone call from a Saga representative regarding medical insurance was very friendly and helpful very pleased with the service presented to us for our New Zealand holiday
10 March 2026
Unprompted review
Reply from Saga Holidays
Hi Peter,
Thank you so much for sharing your experience with us. It’s wonderful to hear that our team made your holiday search so straightforward.
Knowing that you feel well looked after as you prepare for your New Zealand adventure really means a lot to us. We hope you have a wonderful trip.
Best Wishes,
Deb
Saga Holidays
Poor computer access
I Booked a Saga Holiday 3 weeks ago and I still can not go to manage my booking Its down due to maintenance.
Not good enough
20 February 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thanks for getting in touch. We are very sorry to read about your frustration with the manage my booking service. Our digital teams are working hard on important maintenance updates and we appreciate your patience while the system is being updated.
In the meantime, please do contact us directly on customerservices@sagatravelgroup.com and our team will arrange for the relevant department to contact you directly to assist.
Best Wishes,
Nick
Saga Holidays
Booking with Saga. Just made a booking with Matilda at…
Just made a booking with Matilda at Saga. She was very professional, clear when explaining all the 'legal' bits. Got me booked on the holiday I wanted in no time. Pleasant friendly and helpful.
7 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are so pleased to hear that Matilda was able to answer all your questions and help you confirm your booking. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
A five star holiday let down by the Galapagos ship
A five star holiday let down by the key Galápagos part on the MV Legend cruise ship. We boarded the ship late and effectively missed a day for snorkelling because of its unavailability due to maintenance. The ship’s engines were extremely noisy which made it difficult to sleep and it appeared to have no stabilisers. This was a shame as the rest of the holiday exceeded my expectations.
16 February 2026
Unprompted review
Reply from Saga Holidays
Hi Chris,
Thank you for taking the time to share your thoughts. We’re delighted that so much of your holiday left such a strong impression, but we’re genuinely sorry that the Galápagos cruise element fell short of what you expected.
Your comments give us important insight into where we can make improvements with our cruise partner and we will review the concerns you’ve raised so we can address them directly and work to ensure future guests enjoy a smoother and more seamless experience.
We do hope that you will join us again soon.
Best Wishes,
Nick
Saga Holidays
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