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Holafly Reviews 95,307

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 14,738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and user experience, highlighting the ease of setup and reliable connectivity during their travels. Many people appreciate the outstanding customer service, noting the helpfulness and patience of the staff who quickly resolve issues and provide support. The reliability and speed of the connection are frequently mentioned, with users feeling confident in staying connected globally. However, some customers also noted occasional issues with service speed, particularly in certain locations or after a few days of use, and a few experienced slow customer service responses or inconsistent information. There were also mentions of unclear information regarding hotspot limits when purchasing from mobile devices.

What people talk about most

Service

People report positive experiences with service, often highlighting excellent connectivity and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful, patient, and... See more

Website

Reviewers mention ambiguous feedback about website experiences, with some finding the website intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find what plan suited me best as well as easy to purchase. In most places services was great, in some not so great, but could have been a result of location. This was also a cost efficient met... See more

Rated 5 out of 5 stars

I was apprehensive about using an eSim for the first time but felt it was only option for visit to China. I queried that I'd installed correctly and received clear and quick responses confirming ste... See more

Rated 5 out of 5 stars

Great connection throughout our trip, I would highly recommend the middle eastern SIM for traveling to Cyprus, It worked seamlessly between north and south without changing Sims and regions at the bor... See more

Rated 5 out of 5 stars

I tried many ESIM and Holafly was the easiest to navigate between 2 different countries. I activated the morning I flew out and as soon as I landed the phone eSIM worked immediately. It was peace of m... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95K reviews

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Rated 5 out of 5 stars

Easy to use and reliable

It’s easy to set up (from country selection to amount of days). Sim activation was smooth also. I have used Holafly in Mexico and Albania and both times the connection was absolutely reliable.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Holafly is Great

I tried using Holafly twice and succeeded once. Despite that, I will continue to use Holafly. Due to my spread out family and my career, I travel abroad often. The price difference compared to my cellular service provider (a little over $30 for Holafly for two weeks versus $168 for two weeks with my cellular provider) makes it worth it.

The first time, in the Bahamas, I was unable to use the eSIM simply due to my own error. I stated I was in the US during installation when I should have chosen the Bahamas. The second time I used it, in Indonesia, it worked flawlessly. Connection speeds sometimes dropped, however, that was more due to the areas we were in. When in Jakarta, the connection speed was just fine for anything you want to do. We were even able to use hotspots in a pinch.

I will use Holafly again and often. It is a very useful and affordable service for the savvy traveler.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and connectivity

The plans are well-suited to my needs. Signing up and activating the eSIM is very easy. The connection and speed were flawless in all the countries and cities I visited.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy and reliable

Very easy setup and I was able to pick a plan for my precise number of days away at a good price. Everything connected easily when we arrived and the access was constant and good speed. I’ll definitely be using Holafly again if I’m going anywhere I need data roaming.

21 May 2026
Rated 4 out of 5 stars

Easy to use

Easy to use. Unlimited plan for competitive price. Sometimes connection was slower than other people with different carrier but only in remote areas

29 May 2026
Unprompted review
Rated 5 out of 5 stars

The Chat was so very helpful and had so…

The Chat was so very helpful and had so much patient with me. I could make Screenshots and send them and got direct help what next step to do. And when I had further questions I got answers immediately. Although I couldn’t use the service before landing in Japan, I felt safe that it will work. And it did work really well in Japan. I can’t complain about anything.

2 June 2026
Rated 5 out of 5 stars

I accidentally selected a country other…

I accidentally selected a country other than the one I was going to go to. I thought it would be very complicated to get my money back or solve the problem. Following an email, in half an hour everything was solved promptly and effectively.

24 May 2026
Unprompted review
Rated 4 out of 5 stars

Great e-sim for Kenya that worked well.

Great e-sim for Kenya that worked well when I was there. Initial set up to activate e-sim was tricky and I needed help from customer service/tech team. This was via chat function and used screen shots and job aids to get it working. Once installed it worked well when I landed in Kenya.

26 May 2026
Unprompted review

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