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Hola Health Reviews 

605
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its convenience and ease of use, often highlighting the quick access to medical advice and prescriptions. Many people appreciate the professional and friendly staff, with doctors described as thorough, helpful, and understanding. The overall user experience is frequently noted as exceptional, making healthcare accessible and efficient. However, some people mentioned issues with response times, experiencing long waits for appointments or resolutions. Additionally, a few other people also felt that customer service was unhelpful or unresponsive, and some noted problems with certificate validity or doctor's communication.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the convenience and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that doctors are often described as thorough,... See more

User experience

Reviewers mention positive feedback about user experience, describing it as practical, safe, and... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers praising quick responses and... See more

Customer service

Consumers find customer service to be ambiguous, with some reporting positive experiences, citing great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Response time was so quick Booking process easy The Doctor was professional and highly recommended Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly an... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. #1 of 1 best companies in Family Practice Physician
  2. #2 of 2 best companies in General Practitioner
  3. #2 of 2 best companies in Medical Certificate Service
  4. #7 of 7 best companies in Online Pharmacy
  5. #4 of 4 best companies in Online Prescription Medication Vendor
  6. #1 of 1 best companies in Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

605 reviews

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4.2

All reviews

(605)

516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was helpful

I was very pleased that the service was available as I urgently needed an antibiotic at about 6:00pm on a Friday night.
At the pharmacy I was told about this service and helped by the pharmacist to make contact, speak to a doctor on my phone, answer some questions and receive a suitable antibiotic for my condition.

5 June 2026
Rated 1 out of 5 stars

Scam buisness

Paid for an appointment for my 3yo to get a pathology form, a service they specifically advertised. The form they supplied was not Medicare compliant, making it completely useless to me as I would have to pay exhorbitant amounts for the test that would otherwise be free if the form had been correct. I supplied my Medicare details before the appointment. To make things worse, they have no contact number and a week later have not replied to my email. Disgusting scammers.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Negligence and lack of concern.

I waited a long time for my phone call the entire conversation lasted 2 minutes I needed antibiotics for a chest infection, explained I was allergic to penicillin, anaphylaxis so essentially potentially fatal. Script was sent through luckily I decided against using the delivery service as I would have received the potentially deadly antibiotics and taken them without concern. I went to the pharmacy and to the pharmacists horror explained I couldn’t take them and I would need to have another script provided as they were unable to contact the doctor on the script. I emailed hola support and the concern of negligence was brushed off and I was simply told you will receive and different script shortly.

1 June 2026
Rated 5 out of 5 stars

Easy and convenient

Easy and convenient. Only had to wait for a short time to speak with a doctor - who was very helpful. The prescription was sent straight to my phone. Will be happy to use Hola again.

2 June 2026
Rated 1 out of 5 stars

Really dissapointing experience

Really dissapointing experience, was sick with covid an needed a prescription for antiviral medication. Download the app and entered my details, during the consult the doctor said she's was having problems with my Medicare card and couldn't issue a prescription, said she would call me back. This never happened, I emailed the help centre and was never assisted, they just took my money and never bothered calling m as promised, I won't be back.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I applied for a medical certificate…

I applied for a medical certificate which I was led to believe was signed by a dr or nurse practitioner. The person who signed was an rn. I work for gov and they won’t accept it. The person who responded via email was quite blunt and unsympathetic. Told me to do a Telehealth. Would never use again.

2 June 2026
Unprompted review

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