Super fast service! I was called less than 15 minutes after requesting a consultation. My daughter needed a medical certificate for school which I was able to get over the phone without having to wait... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #1 of 1 best companies in Family Practice Physician
- #2 of 2 best companies in General Practitioner
- #2 of 2 best companies in Medical Certificate Service
- #7 of 7 best companies in Online Pharmacy
- #4 of 4 best companies in Online Prescription Medication Vendor
- #1 of 1 best companies in Physician Referral Service
Written by the company
The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.
Trusted by over 1,000,000+ customers.
Written by the company
- Connect with AHPRA-registered practitioner online
- Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.
Contact info
79 St Georges Terrace, 6000, Perth, Australia
- support@hola.health
- hola.health
Get medical advice in minutes, 24/7
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was fast
It was fast , no hassle dr was very good to talk to got me sorted thank you very much 👍
Scam buisness
Paid for an appointment for my 3yo to get a pathology form, a service they specifically advertised. The form they supplied was not Medicare compliant, making it completely useless to me as I would have to pay exhorbitant amounts for the test that would otherwise be free if the form had been correct. I supplied my Medicare details before the appointment. To make things worse, they have no contact number and a week later have not replied to my email. Disgusting scammers.
Quick easy booking process and small…
Quick easy booking process and small wait time to receive the video call. Doctor was thorough and helpful.
Get a doctor who prescribes the right…
Get a doctor who prescribes the right medication would be a great start
Excellent fast service and easy to use…
Excellent fast service and easy to use app. Only issue was doctor prescribed me only a 1month supply when I selected 3x 1 month supply but otherwise I will continue to use such a great service
So quick and easy
So easy to use the app
So easy to use the app. Very quick response and doctor explained all I need to know. Script and sick certificate came through to me immediately.
Negligence and lack of concern.
I waited a long time for my phone call the entire conversation lasted 2 minutes I needed antibiotics for a chest infection, explained I was allergic to penicillin, anaphylaxis so essentially potentially fatal. Script was sent through luckily I decided against using the delivery service as I would have received the potentially deadly antibiotics and taken them without concern. I went to the pharmacy and to the pharmacists horror explained I couldn’t take them and I would need to have another script provided as they were unable to contact the doctor on the script. I emailed hola support and the concern of negligence was brushed off and I was simply told you will receive and different script shortly.
Easy and convenient
Easy and convenient. Only had to wait for a short time to speak with a doctor - who was very helpful. The prescription was sent straight to my phone. Will be happy to use Hola again.
Quick and easy
Really dissapointing experience
Really dissapointing experience, was sick with covid an needed a prescription for antiviral medication. Download the app and entered my details, during the consult the doctor said she's was having problems with my Medicare card and couldn't issue a prescription, said she would call me back. This never happened, I emailed the help centre and was never assisted, they just took my money and never bothered calling m as promised, I won't be back.
I applied for a medical certificate…
I applied for a medical certificate which I was led to believe was signed by a dr or nurse practitioner. The person who signed was an rn. I work for gov and they won’t accept it. The person who responded via email was quite blunt and unsympathetic. Told me to do a Telehealth. Would never use again.
May use AI-assist with repliesRead more
my appointment was handled very quick…
my appointment was handled very quick and fuss free thank-you

Reply from Hola Health
I had an appointment within 15 minutes…
I had an appointment within 15 minutes and I was very happy with the outcome - a quick helpful consultation, a prescription immediately at a reasonable cost.

Reply from Hola Health
Professional and helpful.Responsive and…
Professional and helpful.Responsive and easy to deal with.

Reply from Hola Health
My issue was resolved quickly and…
My issue was resolved quickly and efficiently by the doctor

Reply from Hola Health
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.