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Hola Health Reviews 

641
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 552 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and convenience, often receiving quick consultations and prescriptions from professional and helpful doctors, even during off-hours. Many highlight the easy and efficient user experience, making medical needs accessible from home and frequently bulk-billed. However, some customers experienced longer wait times, occasionally exceeding 45 minutes, and faced delays that made medical certificates ineffective. A few other people also felt that customer service was unhelpful, citing issues with certificate validity not being accepted by employers, blunt email responses, or doctors being unwilling to provide certain prescriptions or follow up.

What people talk about most

Service

Consumers generally express high satisfaction with the service, often highlighting its speed, convenience,... See more

Staff

Users describe positive interactions with staff, praising doctors and medical professionals for being... See more

User experience

Customers had positive experiences with user experience, finding the platform quick, easy to use, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting quick responses and... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast service! I was called less than 15 minutes after requesting a consultation. My daughter needed a medical certificate for school which I was able to get over the phone without having to wait... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Response time was so quick Booking process easy The Doctor was professional and highly recommended Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly an... See more


Company details

  1. #1 of 1 best companies in Family Practice Physician
  2. #2 of 2 best companies in General Practitioner
  3. #2 of 2 best companies in Medical Certificate Service
  4. #7 of 7 best companies in Online Pharmacy
  5. #4 of 4 best companies in Online Prescription Medication Vendor
  6. #1 of 1 best companies in Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.3

Excellent

TrustScore 4.5 out of 5

641 reviews

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4.3

All reviews

(641)

552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam buisness

Paid for an appointment for my 3yo to get a pathology form, a service they specifically advertised. The form they supplied was not Medicare compliant, making it completely useless to me as I would have to pay exhorbitant amounts for the test that would otherwise be free if the form had been correct. I supplied my Medicare details before the appointment. To make things worse, they have no contact number and a week later have not replied to my email. Disgusting scammers.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Negligence and lack of concern.

I waited a long time for my phone call the entire conversation lasted 2 minutes I needed antibiotics for a chest infection, explained I was allergic to penicillin, anaphylaxis so essentially potentially fatal. Script was sent through luckily I decided against using the delivery service as I would have received the potentially deadly antibiotics and taken them without concern. I went to the pharmacy and to the pharmacists horror explained I couldn’t take them and I would need to have another script provided as they were unable to contact the doctor on the script. I emailed hola support and the concern of negligence was brushed off and I was simply told you will receive and different script shortly.

1 June 2026
Rated 5 out of 5 stars

Easy and convenient

Easy and convenient. Only had to wait for a short time to speak with a doctor - who was very helpful. The prescription was sent straight to my phone. Will be happy to use Hola again.

2 June 2026
Rated 1 out of 5 stars

Really dissapointing experience

Really dissapointing experience, was sick with covid an needed a prescription for antiviral medication. Download the app and entered my details, during the consult the doctor said she's was having problems with my Medicare card and couldn't issue a prescription, said she would call me back. This never happened, I emailed the help centre and was never assisted, they just took my money and never bothered calling m as promised, I won't be back.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I applied for a medical certificate…

I applied for a medical certificate which I was led to believe was signed by a dr or nurse practitioner. The person who signed was an rn. I work for gov and they won’t accept it. The person who responded via email was quite blunt and unsympathetic. Told me to do a Telehealth. Would never use again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

my appointment was handled very quick…

my appointment was handled very quick and fuss free thank-you

1 June 2026
Hola Health logo

Reply from Hola Health

Hi Shelley,

Thank you for taking the time to share your experience with Hola Health. We're delighted to hear we could assist you and appreciate your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

I had an appointment within 15 minutes…

I had an appointment within 15 minutes and I was very happy with the outcome - a quick helpful consultation, a prescription immediately at a reasonable cost.

25 May 2026
Hola Health logo

Reply from Hola Health

Hi Caroline,

Thanks for your kind review. We're glad you had a positive experience and look forward to helping you again whenever you need us.

Regards
Team Hola Health

Rated 5 out of 5 stars

My issue was resolved quickly and…

My issue was resolved quickly and efficiently by the doctor

24 May 2026
Hola Health logo

Reply from Hola Health

Hi Nicola,

We truly appreciate your feedback. Thank you for choosing Hola Health for your healthcare needs.

Regards
Hola Health

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