Hobbyclub Reviews 

Daisy was very helpful and fulfilled everything I asked for and needed, thank you

Grace did a great job in helping get a refund

Online scam!

I purchased something then suddenly had these people and Top of Team trying to take £40 and £50 from my account. I’d also apparently been subscribed to something. I emailed and cancelled that. Thankfully there wasn’t sufficient funds and I was notified immediately. Card now cancelled!

9th July - now receiving emails from them saying they’re willing to refund ONLY if I delete this review!!

18th September - still receiving emails stating that I’ll get refund once I remove the review and they’ve now been reported as spam.

Email says: Hi Sam ,

I hope this message finds you well. This is a gentle reminder with regards to your refund. As mentioned, we truly valued your feedback and apologize for any inconvenience and misunderstanding. We are taken steps to close your account and have offered a full refund as a goodwill gesture.

To help us proceed with your refund , I’d like to gently remind you of the next step. In order for us to finalize the refund, we kindly ask you to consider removing your public comments or reviews, as they may continue to impact our platform even after the issue has been resolved.

Our aim is not only to resolve your refund request but also to ensure your information is fully removed from our database . Due to this a representative might be assigned to send you emails from time to time trying to help you resolve your concern fully. We understand this might be disturbing and feel repetitive. Deleting the review also ensures that we fully resolved your concerns and ensure that your information is completely removed from our database.

To complete this process, we kindly ask for your cooperation with one final step: the removal of your public review or comments. While we fully respect your right to share your experience, reviews that remain publicly visible even after an issue has been resolved can continue to impact our platform unfairly which is why we kindly ask for their removal as part of our standard resolution process.

Once the review is deleted, your refund will be submitted for processing and should arrive within 3–5 business days, depending on your bank processing speed .

NOTE : If for any reason the refund is not received within that window, you're absolutely free to re-evaluate and re-write your review.

If you’d still like to move forward with the refund, we kindly ask that you complete the step above or let us know how you'd like to proceed.
Thank you again for your time and understanding. We sincerely hope to bring this to a close in a way that feels fair to both sides.

Warm regards,
Uriel 🕊️

Thank you Imani for addressing my issue

Thanks for assisting me on my concern.

Understanding the problem.
Correct attitude.

The support team especially Mary was very responsive and helpful. Good service.

Quick response.
Knowledgeable staff
Friendly service.
Not a single complaint.
Overall 5 stars!

Thank you for your good customer service and it was good experience.

Great experience , they help me with My question. Thanks

Good experience

Your agent van is good behavior he is talk to me Nicely 😊

I dealt with a man called Sammy who was very helpful. I stated on the online chat that I unfortunately had no .memory of subscribing to the online shop Hobbyclub and that I wanted to unsubscribe. Sammy made it so easy. Very helpful and Professional service.
Thank you Sammy.