HNRY Logistics Reviews 296

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

This company is horrible. I was supposed to have delivery tomorrow after item has been sitting in their warehouse since march 29. These jerks barely told me that delivery canceled for tomorrow. Now I... See more

Rated 5 out of 5 stars

I would like to give a shout out to Josh Brockenberry and Jessica Pilot, who assisted when Josh was not available. Josh worked with us every step of the way; this helped the transportation move smo... See more

Rated 5 out of 5 stars

Chris an Michael Wright Are the men for the job if you need a load picked up and delivered on time with honesty and dignity and best prices call Chris or Michael wright they are 110% customer satis... See more

Rated 4 out of 5 stars

We are in the process of moving our company and will be using 12 - 15 trailer loads to move. Overall experience has been positive but one trailer was several hours past the window that we had provided... See more

Company details

  1. Trucking Company

Information provided by various external sources

Offering shippers a single-access network that will deliver what you need, where you need it, when you need it. Learn more about our freight logistics company.


Contact info

3.7

Average

TrustScore 3.5 out of 5

296 reviews

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Rated 5 out of 5 stars

HNRY Logistics came through with a full…

HNRY Logistics came through with a full flatbed on less than 24 hours notice when our original company did not show up. They were professional, and the load arrived on time and our customer was happy.

9 August 2019
Unprompted review
Rated 1 out of 5 stars

Customer service

Customer Service is awful! I never know what rep is assigned to the load, when something goes wrong I get passed around from person to person. Drivers show up and never have any pickup numbers or reference numbers even though when we book a shipment we send a complete BOL.

9 August 2019
Unprompted review
HNRY Logistics logo

Reply from HNRY Logistics

I am so sorry to hear this is going on. Let me do some research on where the disconnect is and get back with you. We appreciate your valuable input so we can improve!!

Rated 5 out of 5 stars

Made It Happen

Needed to move heavy equipment from Georgia to Wisconsin within 3 days. The exceptional part is that this was a last minute call on a Thursday to pick up equipment on Friday and deliver by Tuesday of the upcoming week. The delivery was made on Monday morning. And I still have all of my limbs in tact!

Thanks HNRY

9 August 2019
Unprompted review
Rated 5 out of 5 stars

Quick quotes

Quick quotes, on time pick up and delivery, and great pricing. Reliability is key!

9 August 2019
Unprompted review
Rated 5 out of 5 stars

Customer service handled the process of…

Great experience. Customer service handled the process of arranging the shipment very well. Tom did a great job working with me to line up the details for the pickup and delivery. Delivery arrived very promptly, and the driver they sourced was squared away and very helpful as well. Great Job.

9 August 2019
Unprompted review
Rated 1 out of 5 stars

received 2 quotes on same load

received 2 quotes on same load one was 200 dollars higher than other .would you use them??

5 August 2019
Unprompted review
HNRY Logistics logo

Reply from HNRY Logistics

Good morning-I will be contacting you directly so we can research any difference and why. Thank you for your feedback.

Rated 2 out of 5 stars

They left my very large package on the…

They left my very large package on the front patio in full view of my very busy street After they told me they would be putting it on the side yard hidden from view. Unacceptable!!!

5 August 2019
Unprompted review
HNRY Logistics logo

Reply from HNRY Logistics

Thank you for your feedback. I was able to find your residential delivery shipment. Unfortunately the payer requested outside-no signature service which is always the first dry spot on the property and never through a gate. There are other options you can request from the payer at time of set up that may more suit your needs.

Rated 1 out of 5 stars

Worst shipping company ever

Worst shipping company ever
Nasty lady telling me package won’t be delivered and she called me at 5 pm telling me it’s pouring rain and she was in valley stream and I was 10 minutes away with no rain in site and she then hangs up on me knowing I called her bs
So deliver of my package was delayed two days now

23 July 2019
HNRY Logistics logo

Reply from HNRY Logistics

Good morning Eleni. I would love to get to the bottom of what happened! Do you have a shipment number? Your feedback is important for research and improvement. Thank you!

Rated 2 out of 5 stars

Failed

Well I booked a load with you and the morning that is was to be picked up I get a call asking for info about the load which I knew was trouble. Then I get a call saying the driver would be late up to two hours so it cost me money because I had to have the rigging guys waiting around then you called back to say that the load would not be picked up until the next day so this was not a good experience

20 July 2019
Unprompted review
HNRY Logistics logo

Reply from HNRY Logistics

I am so sorry to hear about your experience! Let me look into what happened and I will be in touch.

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