HM Chairs Reviews 

123
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express deep appreciation for the exceptionally fast and reliable delivery services, noting that packages arrive very securely and ordered items match online descriptions perfectly. People also point out that the digital online platform is very helpful for identifying correct replacement parts, while customer support offers kind and efficient overall assistance throughout. Buyers often share that the refurbished chairs look and feel brand new while providing incredible comfort during daily use. However, some people mentioned experiencing initial delivery hiccups, receiving a faulty item initially, or finding that a specific chair design simply did not clearly suit their personal needs fit-wise.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of both... See more

Delivery service

Clients share positive opinions on delivery service, highlighting swift shipping and items arriving on time.... See more

Quality

People report positive experiences with quality, expressing high satisfaction and finding items well made and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs. I couldnt have asked for a better phone expe... See more

Rated 5 out of 5 stars

ordered a hydraulic gas lift replacement for my old herman miller size c aeron with the cylinder removal kit. Came quickly and the process to switch over was pretty simple so my chair was back to n... See more

Rated 5 out of 5 stars

Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in t... See more

Rated 5 out of 5 stars

I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He... See more


Company details

  1. Office Furniture Store
  2. Furniture Accessories
  3. Furniture Repair Shop
  4. Used Furniture Store
  5. Used Office Furniture Store

Written by the company

Based in London, HM Chairs specializes in high-quality Herman Miller office chairs and replacement parts. We offer a wide range of products, including the iconic Aeron, Mirra, and Embody chairs, along with essential chair parts such as arm pads, casters, and seat pads. Our services include expert refurbishment to restore chairs to like-new condition, ensuring comfort and durability. Customers can enjoy competitive prices, a price match guarantee, and both national and international delivery options. Visit our showroom in London or shop online to experience the comfort and quality of Herman Miller chairs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

123 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(123)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chair just as described

Chair just as described. Issue with the delivery company but HM Chairs resolved this for me. Very satsified.

7 July 2024
HM Chairs logo

Reply from HM Chairs

Thank you very much! Taking time out to leave us a review makes us satisfied too.

Rated 5 out of 5 stars

Great quality chairs and customer…

Great quality chairs and customer service, thanks to the team for delivering my Sayl!

13 July 2024
Unprompted review
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Reply from HM Chairs

Thank you so much! It makes us happy to hear that you loved our service!

Rated 5 out of 5 stars

Only the best things to say

Only the best things to say - super responsive, honest about what needs to be changed on the chair to bring it back to full working condition and cheaper than most of the other vendors out there.

2 June 2024
Unprompted review
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Reply from HM Chairs

Thank you so much George! You honestly make our work worth doing! Thank you for your review!

Rated 5 out of 5 stars

Excellent!!!

Really helpful and very good value. So glad I found them as my office chair was fixed for a very reasonable price and no need to buy a new one.

8 July 2024
Unprompted review
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Reply from HM Chairs

Lucinda... You were an amazing customer. Very helpful and easy to communicate to, we hope your chair gives you a long period of service!!! Thanks

Rated 5 out of 5 stars

Great prices & quick international shipping

I ordered spare parts for my HM chair and HM chairs shipped it internationally (to Germany) very fast and at a fair price. Article was well packaged and exactly as described. Very trustworthy seller!

1 June 2024
Unprompted review
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Reply from HM Chairs

Thank you so much for your review. We want to make sure that everyone that purchases our products should receive what they deserve. Taking time out to address your experience is really really precious to us!

Rated 5 out of 5 stars

Amazing chair for fraction of the…

Amazing chair for fraction of the price. I mean it's new from what I can tell even though supposedly it's used. Chair came in a big box, secured properly. This is professionalism at its finest. Thanks guys and highly recommended.

27 May 2024
Unprompted review
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Reply from HM Chairs

Thank you so much Jake! We are so happy that you found our service to be to your liking. You are the man Jake!

Rated 5 out of 5 stars

Overall very happy

Chair arrived in about 2/3 days, it was packaged well and it was in great condition for a 2nd hand office chair.
Very pleased with my purchase.

7 May 2024
Unprompted review
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Reply from HM Chairs

Thank you so much Nick, for taking your time out, and for leaving us a happy review. Thanks

Rated 4 out of 5 stars

Great chair, just took a while to get here!

Product is great....exactly as advertised the chair has made a big difference to workingbat home. Only criticism is it took twice as long as advertised for chair to reach me due to issues with their couriers.

25 June 2024
HM Chairs logo

Reply from HM Chairs

We are so sorry Mark. We try our best to ship the chairs same day or next day. Sometimes the packages get lost, or the courier delays it. We are really sorry that you had to experience this. I hope you can change your mind on your review after seeing how awesome the chair you bought is!!!

Rated 5 out of 5 stars

Best chair you can buy

Great seller, very committed to offer a high level of service. Due to some delivery issues, he arranged for.a private delivery and the Aeron chair arrived in a pristine condition. Love it! I should have bought this chair sooner, that’s the only regret! It’s so comfortable and the head rest gives the perfect rest for my neck. Thank you!

8 June 2024
Unprompted review
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Reply from HM Chairs

Adriana, you are a great customer!!! We at HM Chairs love it when the customers love it!

Rated 5 out of 5 stars

great company

great company, 5* service from start to finish and great product :)

1 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank you so much Holly! We are stoked to hear you loved our product! And thank you for your awesome review!!!

Rated 5 out of 5 stars

Very good experience

Very good experience. I returned the chair, they organised for it to be collected and refunded me the money quickly.
Thanks!

22 May 2024
Unprompted review
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Reply from HM Chairs

You're welcome Hannah! 😄 We appreciate your thoughts and the time you took to leave us a review!!

Rated 5 out of 5 stars

Chair was GREAT

Chair was GREAT, sitting in it right now!

3 July 2024
Unprompted review
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Reply from HM Chairs

Thanks Mark, for taking some time out to leave a reply, it means a lot to us. I hope you have an awesome day! 😊

Rated 5 out of 5 stars

5* treatment even when the courier…

5* treatment even when the courier makes mistakes, (the seller even refunded me some cash for the couriers error m) i've had my chair (mirra2) for a few weeks now and it handles my 18stone friend no problem, everyone who sits in it loves it. really nice experience all round ✌️

ps: i just guessed the exact date but it was the start of june i got mine.

5 June 2024
Unprompted review
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Reply from HM Chairs

Thanks Tom! You are awesome! Your chair is awesome!

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. The chair was as described and arrived in perfect condition. HM Chairs were very responsive to my questions and their replies were helpful and informative. I would definitely recommend.

26 June 2024
Unprompted review
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Reply from HM Chairs

Thank you so much for supporting our small business ❤️ ❤️ your reviews mean a lot to us.

Rated 5 out of 5 stars

This seller is a legend

This seller is a legend, he is really ready to find a solution and willing to help you. His chairs ( in my case an Herman Miller Aeron) are awesome at a really fair price. He is fast at delivery (I got some issues in customs but he helped me). Super responsive and happy to help you. Great guy 😁

27 June 2024
Unprompted review
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Reply from HM Chairs

Thanks you so much Paulo for going out of your way to leave a review. YOU are a legend!!!

Rated 5 out of 5 stars

Spares for Herman Miller chair

Ordered replacement arm rests and castors for a Herman Miller chair. Even though these were described as used the condition was excellent. Parts arrived promptly and were well priced. Very happy with the purchase.

18 June 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

We are so glad you are happy with your purchase Phil ❤️❤️❤️

Rated 4 out of 5 stars

The chair is OK

The chair is OK. There is some damage to the web on the seat, as they said there might be. It looks a little worse than I hoped for, but doesn´t stop it being very comfortable. Packaging was minimal but acceptable. There was some delay with the courier (to Italy).

10 April 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

We sincerely apologize 😔 that you were not fully satisfied with your purchase Rob. As you have mentioned, you did purchase a damaged chair. But, contact us on https://hmchairs.co.uk/pages/contact-us we really want to bump that 4 Star ⭐⭐⭐⭐ up to a 5 Star ✨✨✨✨✨ review! We will try our best to help you out

Rated 5 out of 5 stars

Great experience

My Aeron chair arrived within a few days of ordering. It was in perfect condition - you really wouldn't know that it was second hand. The chair was extremely good value at over half the retail price if buying new. Couldn't be more pleased with my purchase.

21 May 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank you very much, we try to keep prices affordable, and we are glad that you are happy with your purchase!

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