Hlmotors Reviews 

186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, often describing it as first-class and seamless. People frequently praise the professional, helpful, and understanding staff, who make every interaction a pleasure and go above and beyond to ensure a positive experience. Reviewers frequently mention the company's honesty and transparency, appreciating being informed about necessary work without unnecessary extras. The service's efficiency and reliability are highly valued, leading many customers to return for years due to consistent quality and a trustworthy approach. This combination of expertise and customer-focused care fosters strong loyalty.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the staff as helpful, courteous, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(186)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an excellent garage

What an excellent garage. Everyone there from the Receptionists, to Gareth, the Estimator and the Repair Team were so helpful and very understanding. Nothing was too much for them. Gareth went out of his way to make sure I had a car to drive after being let down by the courtesy car hire company and pursued my insurance company endlessly to get my repairs done.
On collecting my vehicle. All I can say is: It looked as good as it did when it came off the production line. You can’t get better than that.
Thank you H&L Motors for your 1st class service. A company to be recommended without any doubts.

6 November 2025
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review Laura, we are pleased to have helped

Rated 5 out of 5 stars

Thank you Gareth!

HL Motors was a pleasure to work with. Our Audi got hit in a car park and we were referred to HL Motors from Walton Audi. Gareth was amazing from the first encounter to my last, he was informative, professional and made the whole experience stress free.

11 November 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review Kelly

Rated 5 out of 5 stars

Fantastic service

Quick and easy to book work completed in great time and kept up to date by Clare highly recommended

8 October 2025
Unprompted review
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Reply from Hlmotors

Many thanks for the review

Rated 5 out of 5 stars

Recommended to me and have since fixed…

Recommended to me and have since fixed a few issues without any difficulties. Very nice people to deal with and happy to repair my old vehicle compared to some of the luxy cars of other customers. I'll be back.

16 September 2025
Unprompted review
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Reply from Hlmotors

We are glad to have helped, Charles

Rated 5 out of 5 stars

Excellent work and service

My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and appreciated that I was desperate to keep it rather than have it written off. Melanie in reception was very helpful too initially. They were very quick at authorising repairs , getting the parts and replacing them to a high standard. The car looks like new! The car that mine was shunted into is taking a lot longer to repair. I would use them for other work if it wasn’t for the fact that I live in Wandsworth and hate driving through Kingston

8 September 2025
Unprompted review
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Reply from Hlmotors

Thanks for the review Caroline. We have passed your message onto the team

Rated 5 out of 5 stars

Oil Leak

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have done so for a number of years They always keep me updated on issues that may need to be fixed rather than just doing it so I am fully aware of the cost before it’s done.

20 August 2025
Unprompted review
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Reply from Hlmotors

Thank you Janice for taking the time to review. We are happy to have helped.

Rated 5 out of 5 stars

Fiat 500

Service was seamless from start to finish. I would recommend H&L to others. Good value for money. Good service.

19 August 2025
Unprompted review
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Reply from Hlmotors

Thank you for using H&L, and for your kind review.

Rated 5 out of 5 stars

Great service and excellent customer…

Great service and excellent customer support!
Our car has been serviced, repaired and MOT done in the most professional and efficient way. Thank you!

14 August 2025
Unprompted review
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Reply from Hlmotors

Thank you very much for your review.

Rated 5 out of 5 stars

Very good indeed…

An excellent service with old school professionalism. Glen kindly explained what work was needed and how, in practice, it would be carried out. On time and on budget with very good quality workmanship. Thank you! James

30 July 2025
Unprompted review
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Reply from Hlmotors

We are very pleased to have helped James. Thank you for taking the time to review our business.

Rated 5 out of 5 stars

The experience provided by Hlmotors…

The experience provided was outstanding, with customer service and work quality being top-notch. Damon excelled in customer service, ensuring consistent communication regarding timelines and the progress of the work being done. Overall, the level of service and craftsmanship was exceptional..

21 July 2025
Unprompted review
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Reply from Hlmotors

Thank you for sharing your experience, Peter

Rated 5 out of 5 stars

Really excellent service today

Really excellent service today, thank you office team and team behind the scenes! Fixed an ongoing issue with the electrics and and MOT and service. And thank you for cleaning my car as part of the service!

7 July 2025
Unprompted review
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Reply from Hlmotors

We really appreciate your review.

Rated 5 out of 5 stars

Great customer service

Just had my car’s annual service and MOT. Great service, always friendly and professional. Another 5-star experience with H&L Motors, thank you.

3 July 2025
Unprompted review
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Reply from Hlmotors

Thank you for your business

Rated 5 out of 5 stars

Faultless from start to finish

My car was damaged which included a broken windscreen, which meant the car was not drivable. Damon at H&L was a fantastic help, organising collection, managing my insurance company and smoothing out the entire process. His help is deeply appreciated, keeping me informed of all the moving parts of the repair. The repair itself is faultless, panel gaps, paint matching, calibration of all the sensors are as it was coming out of the factory. Highly recommended!

17 June 2025
Unprompted review
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Reply from Hlmotors

Thank you for the review. We are delighted you were happy with the service and have passed your comments onto Damon who was pleased to look after you.

Rated 5 out of 5 stars

Had my car MOT’d there today

Had my car MOT’d there today. Prompt, friendly and efficient service at very reasonable price. Can’t fault it…even got a cup of tea while I waited. Excellent!!

6 June 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Charles.

Rated 5 out of 5 stars

Thorough & Professional Service

Excellent professional job repairing the buckled wheels on my Alfa Giulia. Friendly and helpful service throughout from the team in Esher. Highly recommend these guys.

16 May 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Richard.

Rated 5 out of 5 stars

Had an urgent Friday afternoon stolen…

Had an urgent Friday afternoon stolen reg plates issue that was dealt with brilliantly same day by the very helpful team at H&L…thank you

9 May 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, we're glad to have helped.

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