I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... See more
Company replied
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See what reviewers are saying
This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... See more
Company replied
I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... See more
This company offer an excellent service that on the whole works very well. However this time they for some reason believe I've gone over the daily mileage of 450 miles per day. They're investigating s... See more
Company details
About Hiyacar
Written by the company
🔎 Local cars from trusted owners
📱 Simple pricing and no deposit!
🚙 Search, book and drive
📱 Simple pricing and no deposit!
🚙 Search, book and drive
Contact info
86 - 90 Paul Street, EC2A 4NE, London, United Kingdom
- 020 3856 8900
- support@hiyacar.co.uk
- hiyacar.co.uk
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great app for renting cars.
4 October 2024
Unprompted review
Every thing worked.
4 October 2024
All good nice and straight forward.
28 September 2024
Unprompted review
Excellent as always!!!
Excellent as always! No need to own a car in London when there's an easy and sustainable option to use one when you need it. Booking and accessing a car through the app is seamless + there's always a car conveniently nearby!
26 August 2024
Super convenient picking up a rental…
Super convenient picking up a rental car from just down the road. It's much cheaper less hassle than owning my own car given that we only need a car a few times a year.
27 September 2024
Great experience
App very easy to use and car clean and looked after 5 stars! Have recommended!
24 October 2023
Unprompted review
Straightforward and Pleasant
We used Hiyacar for a weekend trip from London to Nottingham. Booking was very straightforward including adding multiple drivers and the vehicle was kept to a great standard. Pick-up and drop-off of the car was very easy.
30 September 2023
Unprompted review
Super easy, great experience
I had to move houses and my friend hired a Hiyacar van to help me do so. Everything went smoothly and the process was easy. Also, the van was a really good size so all my stuff fit in without any issues.
Would definitely recommend it and use it again.
30 September 2023
Unprompted review
Seamless, easy, convenient, local
Seamless, easy, convenient, local
My friend booked a 7 seater car to transport a group of us to and from Glastonbury Festival in the summer. It was from a local owner in Harringay, making it really convenient. It was great that we could add a second driver also. Really efficient and seamless experience.
When I learn to drive in the future, I sure hope that I too will be able to book a car myself. Thanks Hiyacar
27 July 2024
Unprompted review
My friend booked a car on Hiyacar to…
My friend booked a car on Hiyacar to help me move house, it was all very seamless and the car was super clean! I wish I could drive so I could rent them myself. I’m moving again soon & know we’ll go with HiyaCar again.
17 November 2023
Unprompted review
I love using hiya car on weekends away
I love using hiya car on weekends away! The easy way of having a car at my disposal is amazing.!
26 September 2024
Rented a van from hiyacar
Rented a van from hiyacar, was a great experience and being able to pick it up late at night and drop it off next day helped a lot with flexibility. Fuel included with the van which was great and better pricing than their competitors.
17 September 2024
Unprompted review
Helpful customer suport
Helpful customer suport, I have been dealing with a guy Meteen, a lovely person
26 September 2024
Unprompted review
Quick easy & efficient! Lifesaver!
Quick, easy, efficient van hire sorted within the hour when our original rental let us down. Van was easy to activate, find & drive, wouldn’t have been able to move house without Hiyacar!
15 September 2024
Unprompted review
Poor service
Cars is poor state, billed for cleaning even 4 days later even thought it was dirty on pick up.
22 September 2024
Unprompted review
Reply from Hiyacar
Hiya Jonathan,
I hope this message finds you well.
Upon receiving the vehicle you recently hired, we noticed it was returned in a condition that does not meet our rental agreement standards. The car was excessively dirty and in an unreasonable state, requiring additional cleaning and maintenance beyond the normal wear and tear.
As per our terms and conditions, any vehicle returned in such a condition incurs additional charges to cover the cleaning and restoration costs.
We kindly ask that in future rentals, vehicles are returned in a clean and reasonable state to avoid any further charges.
Thank you for your understanding. Should you have any questions, feel free to contact us.
Best regards,
Mohammed.
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