Hiyacar Reviews 

Reply from Hiyacar
1 hours ago
Hiya Archraf,
As we previously spoke, we saw your complaint and fixed the discrepancy right away, we are making a pay out for your previous booking.
Kind regards
Hiyacar

This is a reply back to Hiyacar, for the review I made. Yes you have paid me what I was owed, however no compensation was received for your incompetence and I still have a cancellation on my record because of your mistake. No you didn’t solve it right away it took you 7hrs to sort it out and I was told I should have accepted the hire and it was my fault 😂😂, ridiculous. Now they have removed my listing because of the review I left good riddance anyway.

Worst platform for renters. Make sure to double check the commission that hiya takes. Received a hire today which had 70% commission for hiya, when it’s only meant to be 30%, so I decided to decline because I knew somthing was wrong. I messaged the team through live chat and was left hanging for 6hrs by someone named Aaminah, worst customer service. Then I spoke to Mat and he said there is nothing they can do and that I should have accepted the hire, where I would get £16 for a 3 day hire ridiculous. So now I have a cancellation on my record and have lost money due to hiya incompetence and they did nothing to help. To put the cherry on top I wasn’t paid in full for the last hire I done.

The Hiya process is complex, but you do get used to it. However, BEWARE!!!!!! I was hit with a whopper of a charge for damage which was cosmetic. A charge that I accept, but was only communicated many days after the hire had finished, and should have been covered by the insurance the company added to my upfront cost. I won't be using the company again. You have been warned.

So far so good. Keep the good trend

I rented a car twice. The onboarding experience wasn't great. On my second booking, i was told the car is parked in the bay. When I collected the car it was parked on a yellow line, no bay in sight, so i assumed it was the bay. I returned the car to the same location, since I didn't see any other bay, then got charged an extra £105 due to a parking ticket. Customer support was unempathetic, considering I'm a new customer. I think i'll stay with Zipcar.

Did the job I needed it to do

I rent my car through Hiyacar, but find that bookings are weeks or months apart, despite living in a city with high demand, charging a low price and having good reviews. The percentage taken by Hiya is way too high - I am left with just over £20 for hiring my car for a day. It's more expensive to rent a bicycle!

Very friendly customer service staff respond almost immediately, fleet of new cars too, pleasure to deal with

I was looking to book a car for a day, install the app and answer few questions before prompt to pay verification fees.

However, just after verification I got message pop up that I can't get insured as I do not have 2 years of driving experience.

(2 years of driving experience) This was never mentioned until the point of verification and payment.

The money is gone from my account and I have to wait a year to utilise that money.

The entire experience was smooth, including booking the car, pickup and drop-off. I had an issue with starting the car, but the customer service were great and quick to respond.
The only issue we had was that my husband (who does not live here) could not drive as he could not be verified in spite of having a British license.

Looked at the website before signing up and searched for local cars to rent. The price shown with no other costs mentioned was £14. When signing up and paying the verification fee the cost then suddenly jumped to £102 - £130!!!! I wound not have signed up if I knew this. I think it’s very false advertisement.

I've used Hiyacar a few times now to drive from London to Shropshire and the service is a lot more convenient than any of the car rental companies. Being able to collect and return the vehicle from a local convenient location and time is excellent. The technology works fine to open the car and the prices are fair. I will continue to use them in preference to a traditional car rental company.

Useless company. Useless Customer service. Lack common sense and lack communication.

I've used hiya many times. They helped sort out my mistakes without a charge(lucky me).. cars were always great and its a pleasure engaging into another trip. Thanks hiya car team whoever you are:) cheers!
Wlodzimierz Swiatek / Edinburgh

I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives extra flexibility about pick up and drop off times.

Another big plus is the ability to easily add a second driver for a small extra cost.

I had very easy access to the booking process, choosing return times, a wonderful drive and fuel saving. The ca r has space and could comfort to my expectations!

This is a great platform, the replies from support are fast, and they accepted a few claims that I had to make (as an owner)