First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
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What people talk about most
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I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
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Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17K reviews
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Replied to 91% of negative reviews
Typically replies within 1 month
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I love these
I love these. I'll never use anything else. I love these way more than the Hubble contacts. 1000%.
I tried Hubble contacts for 2 years, I'll never go back! Been using Waldo instead, ever since. So much better in every way!
30 July 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Brooklyn and for being a part of the WALDO community
We are so happy to hear you love WALDO lenses as much as we do, and it's great that the comfort of them surpasses your previous brand.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Yulia
We are so happy to hear your WALDO lenses are working so well for you
Anita @ Team WALDO
Great Contacts/Service
Great service, super great contacts !! Comfortable, best overall prices. I love them. And Fast shipping
14 July 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Shawn, thank you
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you, and arriving on time.
It's also great to hear WALDO can save you money without compromising on the comfort.
Anita @ Team WALDO
Great product
10 July 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Joann
We are so happy to hear you love WALDO lenses as much as we do and are working so well for you
Anita @ Team WALDO
YOU SENT ME THE WRONG I STRENGTH…
YOU SENT ME THE WRONG I STRENGTH PRESCRIPTION SO THEY ARE USELESS!!! EXTREMELY DISAPPOINTED!??
2 May 2025
Reply from Waldo Contact Lenses
Hi Jessica,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this. Our customer service team have emailed you to confirm the prescription and we have requested a copy of the prescription and are awaiting your reply.
The prescription sent out would be the same as that you had entered when signing up for the free trial. We have also found multiple trials which does have a different prescription.
We look forward to hearing back from you
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Reginald,
Firstly thank you for being a part of the WALDO community since 2020, it's great to hear the lenses are working so well for you.
We are sorry to hear you have had a couple of faulty lenses, please do get in touch with us at hello@hiWaldo.com to look into this for you, as there does not appear to be any communication about this. Our customer service team are always more than happy to help resolve things or you.
Anita @ Team Waldo
Changing my prescription to the new…
Changing my prescription to the new prescription was so easy. One of the easiest I've ever done. And then placing my order. My order came within a couple days. I couldn't beat that at all. It's so affordable and the quality is just as good as this high price ones
22 July 2025
Reply from Waldo Contact Lenses
Waldo summed up perfectly Robert, thank you
It's great to hear WALDO can save you money without compromising on the comfort.
We are so happy to hear that you find the website easy to navigate to make changes to your subscription, and we aim to process all orders as soon as they come in to ensure they are with you as soon as possible.
Anita @ Team WALDO
I have used them for 10 plus year!!
I have used them for 10 plus year!!! amazing and love them!! There were two different times where the shipment was delayed for a few days and they even gave a discount because it was delayed. Very Considerate!
22 July 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Jenny
We are so happy to hear you love WALDO lenses as much as we do, and that they are working so well for you. Sorry to hear you have had delays to your shipment and allowing us to make it right.
It's great to hear you are a part of the WALDO community
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Ashley,
Thank you for giving WALDO a trial, and are sorry to hear you have found WALDO lenses to be dry, everyone is individual and WALDO lenses may not suit all.
As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Anita @ Team WALDO
I had no issues with the actual…
I had no issues with the actual ordering process but I was disappointed in the product. Contact stuck to my eye and was difficult to remove. It actually ripped in my eye while trying to remove it.
30 June 2025
Reply from Waldo Contact Lenses
Hi Estela,
Thank you for taking up the free trial to try Waldo lenses.
We are sorry to hear WALDO lenses have not worked for you, difficulty removing the lenses may indicate that the lens may be the wrong size for your eyes. Everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Anita @ Team WALDO
Love waldo
Love the service package came quick ,the price you just can't beat it, I'm well satisfied 💪🏼 second time ordering
7 July 2025
Reply from Waldo Contact Lenses
Waldo summed up perfectly Colin, thank you.
It's great to hear WALDO can save you money without compromising on the comfort.
We aim to despatch orders as soon as they arrive to get to you as soon as possible
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Barbie
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
We aim to despatch the lenses as soon as the orders come in, so they arrive as quickly as possible
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Bianca
We are so happy to hear you love WALDO lenses as much as we do and they are working so well for you.
We aim to despatch the lenses as soon as the orders come in, so they arrive as quickly as possible
Anita @ Team WALDO
I love ordering at Waldo :) I highly…
I love ordering at Waldo :) I highly recommend them :)
15 July 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Zen, and the recommendation
We are so happy to hear you love WALDO lenses as much as we do!
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Judy
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you
Anita @ Team WALDO
Got them fast
Got them fast. The contacts are great quality. And it was easy. Great experience!
11 July 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Austin, thank you
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
WALDO orders are processed as soon as they arrive to ensure the lenses are with you as soon as possible.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Jenny,
I wanted to reach out and thank you for your feedback and apologize for this unfortunate experience.
According to the tracking, it looks like your order has been delivered. I’ve asked our team to reach out and confirm that you’ve received it.
Again, I want to thank you for taking the time to provide this feedback. We hope to learn and grow from it and I hope that you’ll consider giving us the chance to continue to make this right!
Best,
Nataska | Team WALDO
Convenient excellent service quality product reasonable price
Consistent excellent service!! 5stars!!!
9 July 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Sara, thank you.
It's great to hear WALDO lenses and the flexible subscription are working so well for you, as well as saving you money.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
WALDO summed up perfectly Jennifer, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Laura
We are so happy to hear you love WALDO lenses as much as we do and we aim to despatch all orders as quickly as we receive them.
Anita @ Team WALDO
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