Hismith Reviews 

240
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I made an order and changed my mind the next day. Customer Service was willing to work with me to update the order to cancel what was being prepped for delivery and order what id wanted. Process was s... See more

Rated 5 out of 5 stars

Extremely lovely service and ultra fast delivery (within UK). Paid on Monday and had my order on Thursday morning through the free shipping option! Great service even after sales. With all the discoun... See more

Rated 5 out of 5 stars

Great products! And my machine hasn't broken or gone up in smoke like the user's experience buying machines fro amazon. Overall I'd say these products work well and are well made. This was a gre... See more

Rated 5 out of 5 stars

Customer service is fantastic. I accidentally ordered the wrong attachment with my machine and they caught it and sent me the correct one instead before I even realized what I had done. Quality of the... See more

Company details

  1. Sex Toy Store

Information provided by various external sources

Hismith is a sex toy company manufacturing original sex machines and related accessories. Since the company was founded in 2010, we have been committed to providing products and services that exceed customer expectations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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1-star

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4.9

All reviews

(240)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Simply excellent. Fast delivery and discrete. The premium machine is high quality and worth the money.

12 November 2024
Rated 5 out of 5 stars

I got very very worried when I clicked…

I got very very worried when I clicked 17tracks.net because it sured looked like a scam site. I even wiped my phone. But until now it is okay, nothing happened and hismith delivered as promised. It is expensive but the quality is pretty good. Five stars because I have nothing complain

30 August 2024
Rated 5 out of 5 stars

Amazing products and outstanding service

Extremely lovely service and ultra fast delivery (within UK). Paid on Monday and had my order on Thursday morning through the free shipping option! Great service even after sales. With all the discounts they offer you end up with a premium machine for half the price of other machines sold as premium but lower performed. Machine tried and tested and it can handle more than advertised.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Great products! And my machine hasn't broken or gone up in smoke like the user's experience buying machines fro amazon.

Overall I'd say these products work well and are well made. This was a great investment.

And personally this tool is a useful stepping stone for me in abstaining from my po*n addiction

16 March 2024
Rated 5 out of 5 stars

Quick and helpful

They were quick and responsive when I had questions, and were even willing to customise my order so I could get exactly what parts I wanted. The staff were friendly aswell.

7 October 2023
Rated 5 out of 5 stars

Amazing product, AMAZING CUSTOMER SERVICE

The product is excellent....very high quality and well thought out. Future proofed with easily replacable components. Online app and community is also excellent, really good fun. Perhaps most importantly though the customer service is second to none. There was a technical issue which needed addeessing that was dealt with promptly and with faultless comubication / customer service. My only wish is that we had one sooner lol. A gem of a product and exceptional customer service

11 January 2024
Rated 1 out of 5 stars

Stll no reply and no refund after…

Stll no reply and no refund after saying they cancelled my order and sent it back but they replied on here to show face I suppose had to contact bank to get refund. Edit got an email tody after airing dirty washing on trust pilot funny that, saying refund sent 29th to my bank so where is it, why not msg me then and say, instead of me sending 26 emails, Another excuse I think. I will setup a new email everyday to drive down the star reviews that aren't 1 star this is personal now.

2 January 2024
Unprompted review
Hismith logo

Reply from Hismith

Dear customer,

We are so sorry for the problems you met. Actually we have already refunded on 29th Dec. But we were on holidays so could not reply to your messages. Please check your bank account. Thanks.

Best regards,
Sophia

Rated 5 out of 5 stars

Great

Great, and I mean absolutely GREAT, customer service! I split my time between different countries and as my order was sold out in the eu storage and there no longer was time to get it in time for departure, they sent it to my other address with out any extra fee and just 5 days extra time.

29 December 2023
Rated 1 out of 5 stars

Ordered on 20th now 28th i asked sophia…

This is item had free shipping Ordered on 20th now 28th still no tracking or updates, was told a logistics problem so i asked sophia if I wanted to cancel, how long would the refund take not that I want one, I then recieve a msg you would only recieve 70% refund and then they just cancelled without any confirmation, I have receipts, I said no then i want the item I'm not paying 30% for asking when will it arrive, as tracking says nothing. I recieve a message saying its been cancelled, I asked for tracking update haha and now radio silence literally also replied to this but dont to emails

28 December 2023
Unprompted review
Hismith logo

Reply from Hismith

Dear customer,

Sorry for the problems you met. The courier has collected the parcel and charged us shipping cost. After you requested to cancel the order, we informed the courier for return and they did it. So there was no tracking information updated.

Best regards,
Hismith Team

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