After discovering our driveway was too borrow for a skip lorry, we opted for a Hippobag. Booking was simple and delivery was within 24 hours, as was collection after asking for it to be removed. W... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First time ordering a Hippo bag and will definitely use again as well as recommending to friends and family. Bag delivered by courier, filled and we arranged collection a couple of months later. They’... See more
Company replied
Excellent service from Hippo waste purchased a Midibag, filled, booked a pick up and was collected in 3 days! Perfect! The collection man was very polite, he had no trouble parking his vehicle and col... See more
Company replied
Ordered Mega bag and paid for collection at the same time. The bag easily held all of the waste soil and rubble from my garden clear up. Arranging collection was super easy online and within 2 days... See more
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Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.7
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to use and get collected (Midi-bag)
Easy to use (Midi-bag), easy to book collection. Was collected by very friendly driver 3 days after we booked the collection. Will certainly use them again
8 July 2026
Reply from HIPPO
Thankyou for the fantastic review! We are glad that you found the Midi easy to use and convenient.
Team Hippo
Easy to use didn’t wait too long for…
Easy to use didn’t wait too long for collection the bag came with my tiles from easy bathrooms
Using again shortly for my other bathroom 👍
2 July 2026
Reply from HIPPO
Thank you for the fantastic review!! :)
Customer service isn't great
Customer service isn't great. I ordered bag and collection in the evening then realised we had phone lines in the way. Called for advice next day they helpfully confirmed it wasn't possible but if I emailed photos they would quote for man and van service. I did so confirming I didnt want the bag. Had no response and a bag duly arrived the following day! Im required to send that back at my cost which is fine, its my mistake.
Just order a local skip. Its cheaper and easier.
10 July 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience.
From your comments, it sounds like there may have been a breakdown in communication regarding your request and the subsequent delivery of the bag.
We'd really like the opportunity to investigate what happened and understand why you did not receive the response you were expecting.
Please contact us directly and ask to speak with our Customer Service Manager, providing your order details so we can review the emails and discuss the matter with the teams involved.
Thank you for bringing this to our attention, and we hope to have the opportunity to look into this further for you.
Team HIPPO
Megabag
Megabag, purchased from B&Q. Collection was within 5 days of booking and driver was very nice guy - will use again.
29 June 2026
Reply from HIPPO
Thank you for the 5 star review :)
Excellent service from Hippo waste…
Excellent service from Hippo waste purchased a Midibag, filled, booked a pick up and was collected in 3 days! Perfect! The collection man was very polite, he had no trouble parking his vehicle and collecting the bag. It was gone within a couple of minutes. Excellent service. I would definitely use again and thoroughly recommend Hippo waste.
9 July 2026
Reply from HIPPO
Hello,
Thanks for the great review! We're pleased everything went smoothly, from filling the bag to getting it collected just a few days after booking.
It's also nice to hear our driver made the collection quick and easy. Before you knew it, the bag was gone!
Thanks for the recommendation, and we'd be delighted to help again whenever you need us.
Team HIPPO
Easy booking
Easy to book a pick up
Virtually the next day a lorry came and took my mega bag away
Brilliant
9 July 2026
Reply from HIPPO
Hello,
Thanks for the review! Glad booking the collection was nice and easy, and even better that the Mega Bag was collected so quickly.
Thanks for choosing HIPPO :)
Disappointing that it took a week for…
Disappointing that it took a week for collection to happen.
Service itself was efficiently done.
2 July 2026
Reply from HIPPO
Hello
Thank you for your 4‑star review! We appreciate your feedback and understand your disappointment with the collection taking a week to be completed.
We're pleased to hear that, despite the wait, the service itself was carried out efficiently. Thank you for choosing HIPPO and for taking the time to share your experience.
Team HIPPO
Always good service
Always good service, they collect my bag over a front garden wall, never a problem Always done with care. Always within 5 days.
9 July 2026
Reply from HIPPO
Hello,
Thanks for the review! It's great to hear that collection over your front garden wall is always straightforward and that the team takes care every time.
We're pleased we've been able to provide a reliable service and get your bags collected promptly whenever you need us.
Thanks again for choosing HIPPO and for taking the time to share your experience.
Team HIPPO
Reply from HIPPO
Thank you for the great review :)
Service was second to none and the…
Service was second to none and the collection driver was very friendly
9 July 2026
Reply from HIPPO
Thank you for such positive feedback!!
Team HIPPO
Hippo bag, excellent service
So easy to use, when the order is placed, it easily arrives the next day, ,the hippo bag is easy to store if you don’t need to use it straight away and when it’s filled you just phone up for collection or go online and you don’t need to be in for when it’s collected. It’s also less expensive than a skip but holds just the same.
9 July 2026
Reply from HIPPO
Hello,
Thanks for the great review! We're really pleased to hear how easy you found the whole process, from ordering the bag to arranging collection.
Team HIPPO
100% I would use HIPPO again
100% I would use HIPPO again. Strong sturdy bag supplied and delivered the next day. No fuss ordering a collection. Picked the bag up nice and early 4 days later
9 July 2026
Reply from HIPPO
Hello,
Thanks for the great feedback! Glad everything went smoothly from delivery to collection, and that you found the bag sturdy and easy to use.
It's great to hear the collection booking was straightforward too, and that the team got there nice and promptly. Thanks for choosing HIPPO ,we'd be happy to help again anytime.
Team HIPPO
Reply from HIPPO
Thank for for the 5 star review :)
Reply from HIPPO
Thank you for the 5 star review :)
Efficient booking service
Efficient booking service, polite and helpful call centre staff.
Good communication regarding collection.
Polite and efficient operative from collection team.
8 July 2026
Reply from HIPPO
Hello,
Thanks for the lovely feedback. We're pleased to hear the booking process was easy and that both our customer service team and collection crew made a good impression.
Good communication and friendly, helpful service are what we aim for, so it's great to know that came across throughout your experience.
Thanks again for choosing HIPPO.
Team HIPPO
Good service & would consider using again
Booked the collection online Sunday afternoon and my hippobag was picked up Wednesday so very happy.
Would have liked to have had an idea of when it was being collected but when I contacted customer services, they were friendly & efficiently told me when.
8 July 2026
Reply from HIPPO
Hello,
Thanks for the review. We're really pleased your bag was collected so quickly after booking online.
We appreciate your feedback about collection times too. While we can't always provide an exact slot, it's great to hear our customer service team were able to help when you got in touch.
Thanks again for choosing HIPPO, and we hope to help you again in the future.
Team HIPPO
The bag good job! was collected as arranged
The bag was collected as arranged, and no mess remaining. Thank you
8 July 2026
Reply from HIPPO
Hello,
Thanks for your review! Glad the collection went exactly as planned and the team left everything clean and tidy afterwards.
We appreciate you choosing HIPPO and hope we'll be able to help again when the next job comes along.
Team HIPPO
Excellent service
Excellent service... speedy delivery of bags, long usage time from delivery to collection means I can get jobs done properly at my own pace due to health issues it takes me some time to complete work so a 6months to collection is amazing... if I've had an issue of any type the customer services have been outstanding resolving issues as quickly as humanly possible... the collections process is so simple and you don't even have to be at home for it either... excellent efficient and my only go to place for refuse and quality removal services
8 July 2026
Reply from HIPPO
Hello,
Thanks so much for the lovely review! We're really pleased to hear that the longer hire period works well for you and gives you the time you need to get jobs done without feeling rushed.
It's also great to know you've found both our customer service team and collection process helpful and easy to use.
We always aim to make things as straightforward as possible, so it's fantastic to hear that's been your experience.
We really appreciate your continued support and are delighted to be your go-to choice for waste removal.
Team HIPPO
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