Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... See more
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... See more
Company replied
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... See more
Company replied
Company details
Written by the company
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contact info
Australia
- hims.com.au
4.2
Great
984 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Saandra went above and beyond to help…
Saandra went above and beyond to help with my enquiry. Really grateful
27 April 2026
Unprompted review
Reply from Hims Australia
Hi Rory,
Thank you so much for your kind review. We’re delighted to hear that Saandra went above and beyond to help with your enquiry.
We’ve shared your feedback with Saandra and our team—it’s truly appreciated. Providing caring, timely support is important to us, and it’s wonderful to know your experience reflected that.
Thanks again for taking the time to let us know.
Cheers,
The Pilot Team
It’s been about 6months now using the…
It’s been about 6months now using the products a describes. So far no objective difference in hair regrowth. About to get my third batch of product…. So let’s see: will it do what it claims or can the funds be spent elsewhere?
22 April 2026
Unprompted review
Reply from Hims Australia
Hi Wayne,
Thanks for sharing your feedback. We’re sorry to hear the progress hasn’t met your expectations so far, and we appreciate you letting us know.
To support you properly, please kindly reach out to us via email so our team can ensure the plan is on track and discuss evidence-based next steps or adjustments if appropriate. Our goal is to help you make a well‑informed decision about whether to continue.
Thank you again for taking the time to provide this review. We value your feedback and are here to help.
Cheers,
The Pilot Team
Reply from Hims Australia
Hi Jake,
Thanks so much for the 5-star review. We’re delighted you found the set-up easy—keeping things simple, clear and secure is a priority for us.
We appreciate you sharing your experience and your trust in our service.
Our team remains committed to delivering high-quality care and a smooth experience at every step.
Cheers,
The Pilot Team
Very Prompt in the way they deal with…
Very Prompt in the way they deal with you. Communicates very well.
16 April 2026
Unprompted review
Reply from Hims Australia
Hi Meng,
Thank you for sharing your feedback and for the 5-star rating.
We’re glad to hear you found our team prompt and our communication clear. Providing timely, supportive care is a priority for us, and feedback like yours helps us keep delivering a high standard of service.
We appreciate you taking the time to leave this review.
Cheers,
The Pilot Team
Misleading on Price
Spent all the time entering the details to consider weight loss medication at an advertised cost of $249pm. Once in the medical meeting they advised that the cost and medication goes up every 4 weeks. It would have been nice to have this information prior to make a more informed decision before wasting my time.
14 April 2026
Unprompted review
Reply from Hims Australia
Hi Shane,
Thanks for taking the time to share this feedback, and I’m sorry for the frustration you experienced around pricing transparency.
In general, monthly costs can include a program fee plus medication. Medication pricing may vary based on brand, dose and availability.
We’re also reviewing our pre‑consultation materials to make this even clearer for future patients.
Thank you again for helping us improve.
Cheers,
The Pilot Team
My experience
Pros
Medication is well priced.
the drs/nurses are good to talk to.
Medication arrives quickly
Negative
Medication gets sent out as you’re half way through it
10 April 2026
Unprompted review
Reply from Hims Australia
Hi, thanks for taking the time to share this - really glad to hear the treatment has been well priced and the team easy to talk to, and great to know it's arriving quickly!
Appreciate the feedback on the timing of your next order, that's something we're always looking to improve. Feel free to reach out to us anytime if you need to adjust the timing of your next delivery.
All the best,
Moiz
Pilot Team
Pilot team is very helpful
Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve appreciated. Product has not always worked but help me be confident most of the time.
15 January 2026
Unprompted review
Reply from Hims Australia
Hi, thank you so much for this, really appreciate you taking the time to leave a review after all these years.
Glad we've been able to support you along the way and get things sorted when needed. Great to hear the treatment has helped with confidence too. Always here if you need anything!
All the best,
Moiz
Pilot Team
Happy and comfortable
I was happy that I was able to reduce the frequency of repeats and thought the doctor I spoke with was well informed and very comfortable to talk to.
3 April 2026
Unprompted review
Reply from Hims Australia
Hi Mark, really glad to hear the experience felt comfortable and that you were able to find a plan that works for you. That's exactly what we're here for!
All the best,
Moiz
Pilot Team
I had ordered a treatment plan…
I had ordered a treatment plan requesting on multiple occasions for the shampoo and conditioner you can add. I had asked several times losing count, asking the doctor and supports. On top of that, the support team are basically ignoring me, and I'm about to cancel the treatment plan, I'm losing more hair from the stress of dealing with this shit. On top of this, they didn't accept my HAIR50 code that would take 50% off. They also told me to get the shampoo and conditioner, I would have to complete my treatment plan for the availability of the shampoo and conditioner, only to do that and have nothing come up in terms of "extras." I'm actually disgusted by the preying on vulnerable victims being scammed.
6 April 2026
Unprompted review
Reply from Hims Australia
Hi,
We are really sorry to hear how frustrated and upset you are.
We can completely understand why this situation has felt overwhelming, especially when you’ve been trying multiple times to get clarity and support. We are also very sorry that you feel you haven’t been properly heard, that’s not the experience we want for you at all.
We can see you’ve been trying to access the shampoo and conditioner add-ons, as well as use the HAIR50 discount code, and we understand how disappointing it is when something you were advised about doesn’t appear as expected. We are really sorry for the confusion this has caused and for the delay in getting this resolved for you.
To help fix this properly, we have escalated your case to our support team to review:
- The discount code and whether it can be applied or honoured in your case
- Your current treatment plan status and next steps, including cancellation if you still wish to proceed with that
You will receive a follow-up email shortly once this has been reviewed in detail, so we can make sure everything is properly resolved rather than going back and forth.
We are really sorry again for the stress this has caused you. We understand how personal and frustrating hair loss concerns can be, and we want to make sure we get this sorted for you properly.
Kind regards,
The Pilot Support Team
Reply from Hims Australia
Hi Glen, thanks for the review! Great to hear you're having a positive experience. Let us know if you ever have any questions.
Thanks,
Moiz
Pilot Team
Ultimate performance!
I have been using pilots prescription for about two months now. Before this I was always worried in the back of my mind that I wouldn’t be able to perform, my confidence was very low because of this. Which doesn’t help performance either. But now I have no issues and my wife is loving it too. I have a new found confidence and am enjoying life to the max. Thank you pilot
3 April 2026
Unprompted review
Reply from Hims Australia
Hi Sean, this genuinely made our day - thank you so much for sharing this. Confidence makes such a difference and we're so glad you've found it again. Sounds like everyone's winning! 😊
All the best,
Moiz - Pilot Team
Good times
Basically it works. The whole process was great and the stuff actually works, the partner loves it, I love it, I have more confidence in the bedroom and anywhere else. Would recommend
3 April 2026
Unprompted review
Reply from Hims Australia
Hi David, love to hear it - happy days all round! Thanks so much for the recommendation. Feel free to reach out to us if you ever need any support.
All the best,
Moiz - Pilot Team
Reply from Hims Australia
Thanks for the 5 stars Amin, great to hear that. Feel free to reach out to us if you ever need any support!
All the best,
Moiz
Pilot Team
Very expensive compared to others
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus they also give some introductory offers. I am considering switching to save at least $600 per year.
24 March 2026
Unprompted review
6 weeks in and I’m enjoying success🥳
I’m enjoying incremental success on the Pilot Programme. Averaging a healthy .25kg loss per week. So far, communication is relatively easy and my concerns are addressed swiftly and satisfactorily🙂
23 March 2026
Unprompted review
Reply from Hims Australia
Hi, thanks so much for sharing this, 0.25kg a week is exactly the kind of steady, sustainable progress that adds up! Really glad to hear the communication has been smooth and your concerns are being looked after. Keep it up, you're doing great.
All the best, Moiz | Pilot Team
The team has always been very helpful…
The team has always been very helpful and respectful. Very happy with the service provided.
16 March 2026
Unprompted review
Reply from Hims Australia
Hi Mick, thank you so much, really appreciate you taking the time to share this. Glad we've been able to look after you!
All the best,
Moiz
Pilot Team
You shipped my parcel to the wrong…
You shipped my parcel to the wrong address. I had to follow up and raise it to your attention at which time you said you would contact me back within 24 hours with some kind of resolution…. It’s been 3 days and I still have not heard back from you despite more follow ups on my part. But you sure were quick to take my money! Let me tell you what I would have expected as a customer: Immediately despatch a replacement parcel whilst you work behind the scenes to have the wrongly sent parcel returned to your facility! I will be canceling this service as soon as refund or shipment is sorted and will make it a point to dissuade anyone I know from using Pilot.
12 March 2026
Unprompted review
Reply from Hims Australia
Hi Duncan,
We’re really sorry to hear about your experience. We completely understand how frustrating and disappointing this must be, especially after needing to follow up multiple times without receiving a response.
This is not the level of service we aim to provide, and we sincerely apologise for both the error and the delay in getting back to you.
We understand how concerning it is that your parcel was sent to the wrong address, and you’re absolutely right to expect a prompt resolution. We also hear your frustration around the lack of communication, particularly after being advised you would receive an update within 24 hours.
We truly regret the experience you’ve had and appreciate you bringing this to our attention so we can make things right.
Kind regards,
The Pilot Support Team
After I had a bad experience with pilot
After I had a bad experience with pilot, I had written a review via trust pilot and they had responded advicing me they will give me a call and will process for refund. They havent refunded and called me at all and its been a while.
13 March 2026
Unprompted review
Hi all i have now been with Pilot for…
Hi all i have now been with Pilot for over 12 months, very helpful and easy to reorder, they work
12 March 2026
Unprompted review
Private
Private. Non invasive. Great that I get follow up from physicians
11 March 2026
Unprompted review
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