Hills Home and Garden Ltd Reviews 

656
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. People often mention the impressive selection of products available in the showroom and express genuine satisfaction with how helpful the team is during visits. Buyers are consistently pleased with the reliable delivery process, noting that drivers keep them well informed and handle items carefully. However, some customers also noted occasional delivery or packaging complications, such as items arriving with missing parts or packaging being left behind. A few other people also felt that certain delivery experiences fell short of expectations regarding premium service or standard drop-off execution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the great selection and reasonable prices.... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting prompt arrivals and helpful drivers.... See more

Staff

Reviewers mention positive feedback about staff, highlighting how friendly, knowledgeable, and helpful... See more

Service

Users describe positive interactions with service, highlighting friendly staff and helpful drivers. Consumers... See more

Quality

Clients share positive opinions on quality, highlighting that items are well-built, stylish, and offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

656 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(656)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Hills

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficient and delivery great. Very professional and respectful of our property. Would highly recommend to anyone looking for garden furniture. Will be back to add to our collection soon.

29 January 2026
Rated 3 out of 5 stars

Halls did ok to start

Halls did ok, chairs and table were damaged. Halls compensated us for the damage but the touch up paint promised never arrived. I enquired about the whereabouts of the paint but message wasn’t returned.

20 September 2025
Rated 5 out of 5 stars

High quality item

Although delivery was delayed owing to very heavy snowfall over several days, my order arrived in perfect condition. It was left with a neighbour and an advisory note was left through my letterbox. High quality item and well worth the money.

2 January 2026
Rated 5 out of 5 stars

Great service

Member of staff named Ollie was really helpful . I ordered desser conservatory furniture to which Ollie phoned order through with chosen fabric as I needed the furniture before Christmas ,so arranged delivery from desser as delivery was quicker. I now have the furniture which looks amazing ! Thank you for taking the time to sort my order so promptly, great customer service from Ollie .

20 November 2025
Rated 5 out of 5 stars

Great shop and shopping experience

The shop manager (I think he was the manager) was so kind and patient and helpful. He was happy to walk round the shop with me showing me items I might be interested in and helping me measure things and answering multiple questions.

29 November 2025
Rated 5 out of 5 stars

First class service by all concerned.

Our experience with your sales staff was excellent. He was very helpful and had a good knowledge of the product we were looking at.

The delivery drivers were very pleasant and extremely helpful. We would not hesitate to recommend your company to fiends & family.

27 November 2025
Rated 5 out of 5 stars

Hills Home and Garden worth a look.

First time I've used this company but would definitely purchase items from them again. Great to buy item at a reduced price too.
Great customer service re answering any queries you may have about a product.
Tracking provided once item has been
bought. All in all a hassle-free purchase from this company. Thank you.

26 November 2025
Rated 5 out of 5 stars

Fantastic product and absolutely superb…

Fantastic product and absolutely superb customer service by Ollie. I love buying local especially when it’s a family business and Ollie couldn’t have been more helpful - I looked at the table & chairs in the afternoon, sent a message via their website & got an answer immediately - my midday the following day, they were set up on my decking! Seamless service & a lovely guy. We’ll be returning soon as they have an amazing selection. Thankyou again.
Jane

6 November 2025

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