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Hills Home and Garden Ltd Reviews 

657
•
TrustScore 5 out of 5

4.9

Garden Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. People often mention the impressive selection of products available in the showroom and express genuine satisfaction with how helpful the team is during visits. Buyers are consistently pleased with the reliable delivery process, noting that drivers keep them well informed and handle items carefully. However, some customers also noted occasional delivery or packaging complications, such as items arriving with missing parts or packaging being left behind. A few other people also felt that certain delivery experiences fell short of expectations regarding premium service or standard drop-off execution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the great selection and reasonable prices.... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting prompt arrivals and helpful drivers.... See more

Staff

Reviewers mention positive feedback about staff, highlighting how friendly, knowledgeable, and helpful... See more

Service

Users describe positive interactions with service, highlighting friendly staff and helpful drivers. Consumers... See more

Quality

Clients share positive opinions on quality, highlighting that items are well-built, stylish, and offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more

Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.

Contact info

4.9

Excellent

TrustScore 5 out of 5

657 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(657)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Garden furniture set order

We were looking for a particular garden furniture set which Hills had in stock. Ordering was straightforward and we appreciated the call to arrange a suitable delivery. Overall very quick and efficient. Thank you

12 March 2026
Rated 5 out of 5 stars

Lots of good options to see and try out…

Lots of good options to see and try out in store. The person who served us was helpful and knowledgeable and delivery was quick and efficient.
A big thumbs up for the football table in store too from.our daughters - gave us time to look around uninterrupted

14 March 2026
Rated 5 out of 5 stars

Excellent service

The showroom is well laid out and has plenty of excellent quality items to choose from. The staff are friendly, helpful and informative and not pushy. We strongly recommend Hills if you’re after any new garden furniture and/or accessories.

20 February 2026
Rated 5 out of 5 stars

Great customer service

Unfortunately the table I ordered was broken in transport. Hills customer support responded very quickly and I received a replacement table next day after I had provided photo evidence.
Fantastic customer service. Thank you!

18 February 2026
Rated 5 out of 5 stars

Highly recommended

Highly recommended. I ordered some artificial bamboo and palm plants and my order came the next day. The quality is superb and all look very realistic. I will definitely be ordering again.

11 February 2026

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