Hike POS is simple to use. If there is a feature that we would like to see, we just send a request and if possible they will implement it. The lastest one we requested was a "Back" button on the POS i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently upgraded to the new terminal with Hike POS and had a really good experience throughout the process. The setup was smooth and the terminal works great with our system. It’s fast, easy to... See more
Company replied
We moved from Lightspeed Retail-X (Vend) to HikePOS. I found this super easy to do, in fact we moved after a very short test period and I done the move myself didn't even need support to help wit... See more
Company replied
My experience with Hike POS has been great – the system is simple, organized, and very effective for managing sales and inventory. Special thanks to Deval for his outstanding support. He was patie... See more
Company replied
Company details
Information provided by various external sources
Hike is all you need to sell in-store, online and on-the-go.
Contact info
3 Hampshire Rd, GlenWaverley, 3150, Melbourne, Australia
- +61 3 9999 8235
- admin@hikeup.com
- hikepos.com
4.6
Excellent
259 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful support team and the…
Super helpful support team and the system for out instore purchases is great!
27 July 2022
Unprompted review
Reply from Hike
Hi there, Thank you for taking the time to provide a review.
Great to hear that you found our support suitable.
Any more questions and we are just a click away!
Cheers
Em
HikePOS is leaps and bounds ahead of it's competition
We have made use of three POS systems in the two years that we've been running our retail store and online store.
HikePOS compared to two very large POS Systems we've used is world class. It's feature set is amazing and it's integration with Woocommerce is just what we were looking for.
In a world where every POS seems to want to integrate with Shopify, it's a breath of fresh air to find a POS that takes the time to carry over all of the important integrations with Woocommerce that other's dont.
Shopify simply does not meet everybody's use cases because everybody is not "one size fits all"
I highly recommend HikePOS. Pricing is great. Technical support is great. Stability is phenominal.
Deval, who handled our sale and onboarding was truly amazing.
26 July 2022
Unprompted review
Reply from Hike
Hi there,
Thank you for taking the time to provide detailed review. Glad to hear that you are enjoying Hike and our Woo Integration.
I have passed on your appreciation to support team and Deval. We certainly take pride in our support.
Any more questions and we are just a click away!
Cheers to your retail success!
Em
Good response for technical assistance
25 July 2022
Unprompted review
Reply from Hike
Hi Horacio, Thank you for taking the time to provide a review.
Great to hear that our support team was able to help solve your problem.
Any more questions and we are just a click away!
Cheers
Em
Reply from Hike
Hi Michal, Thank you for taking the time to provide a review.
Great to hear that you found our support suitable.
Any more questions and we are just a click away!
Cheers
Em
Fintune as much as possible!
Fast, professionnal... and maybe the most important: that's a must for the support team to make sure they have understand your problem... I like it!!! They are really there to fintune my Hike system... Congratulations!!!!
19 July 2022
Unprompted review
Reply from Hike
Hi Laurent, Thank you for taking the time to provide a review.
Great to hear that you found our support suitable.
Any more questions and we are just a click away!
Cheers
Em
great support and quick response and…
great support and quick response and solve my issue
7 July 2022
Unprompted review
Reply from Hike
Hi Naveed, Thank you for taking the time to provide a review.
Great to hear that you found our support suitable.
Any more questions and we are just a click away!
Cheers
Em
Eccommerce integration
Being an Eccommerce newbie I make a lot of mistakes. Charlie from Hike guided me through the integration process from Hike to Eccommerce platform with patience and skill.
8 June 2022
Unprompted review
Reply from Hike
Hi Toni, Glad to hear that Charlie has provided you great service, I will certainly pass on your compliment.
Any more questions and we are just a click away.
Cheers to your ongoing retail success.
Em
Had great service from Krish
Had great service from Krish, fast, efficient and knowledgeable.
19 May 2022
Unprompted review
Reply from Hike
Hi Clint, Glad to hear that Krish has provided you great service, he is certainly a star in our team.
Any more problem and we are just a click away.
Cheers to your ongoing retail success.
Emma
awsome support
10 May 2022
Unprompted review
Reply from Hike
Hi there, thank you for taking the time to review our service.
Cheers
Em
We had a problem with syncing to our…
We had a problem with syncing to our website, Diana found and fixed the problem very quickly.
3 May 2022
Unprompted review
Reply from Hike
Hi Lisa, Thank you for taking the time to provide a review.
Great to hear that Diana was able to help solve your problem.
Any more questions and we are just a click away!
Cheers
Em
I had a great experience with Krish…
I had a great experience with Krish from Hike. I asked a question and instead of just sending me a link to a document he walked through the issue and gave me a solution so that the solution was tailored to my question. Saved me a lot of time and frustration.
28 April 2022
Unprompted review
Reply from Hike
Hi Elaine,
Thank you for taking the time to provide a positive review for Krish. Pleased to hear that you are happy with our POS system and support both.
Any more questions and help is just a click away!
Cheers
Em
Round-the-clock customer service is…
Round-the-clock customer service is second-to-none. As well, Hike are always accepting and actioning customer suggestions, which constantly improves and updates the overall product.
13 March 2022
Unprompted review
Reply from Hike
Hi there, Thank you for providing a positive review,
Our support team thrive to resolve any client issue while being available 24/7. Any more questions and we are just a click away!
Happy retailing!
Emma
Checking Hike for a client and their…
Checking Hike for a client and their support is professional and quick. They have very good features for a POS.
12 March 2022
Unprompted review
Reply from Hike
Hi there, Thank you for considering Hike for your client. Glad to hear that you found it suitable.
Helpful
It took a little bit more time and some frustration on my part, but the issue was addressed and we will be able to take care of it on our end.
1 March 2022
Unprompted review
Reply from Hike
Hi Chelsea, Glad to hear that you have managed to solve the issues, any more problem and we are just a click away.
Cheers to your ongoing retail success.
Emma
such a great point of sale and great…
such a great point of sale and great efforts from the account managers
1 March 2022
Unprompted review
Reply from Hike
Hi Carlos,
Thank you for your excellent review. Glad to hear you're enjoying 'Hike' for your business.
Krish was super helpful and patient
Krish was super helpful and patient!
I was dealing with a product sync issue and he helped me though the first issue and explained how to fix others in the future.
21 February 2022
Unprompted review
Reply from Hike
Hi Mary, Thank you for taking time to provide a positive review.
I will pass on your appreciation to Krish. He is certainly star in our team.
Cheers to your ongoing retail success.
- Em
Outstanding Support Hike
Peter was outstanding and kept working through a range of challenges that we had with some configurations and providing solutions on every occasion. Thanks you for hanging in there with us!
14 February 2022
Unprompted review
Reply from Hike
Hi Brett, Thank you for taking time to provide a wonderful review.
Very through
Very through, patient and solves my issues and concerns to entirety! Thanks Hike!!
20 December 2021
Unprompted review
Reply from Hike
Hi Melissa,
Thanks for your feedback. We really do appreciate your ongoing business.
Cheers to your ongoing success!
Emma
always very responsive to any any…
always very responsive to any any questions or issues
19 December 2021
Unprompted review
Reply from Hike
Hi there,
Thank you for taking the time to provide a review.
Happy Holidays!
Emma
Great customer service
We have been using HikePOS for 5 months now. We are very happy with our decision. The best thing about HikePOS is customer service. Not only do they offer a fantastic program, but they are quick to help when you get a little stuck. HikePOS customer service guided us through setup and have been there to help since. Their live chat feature is great for quick fixes, and the tech team will get back to you in a few days for any deeper queries.
16 December 2021
Unprompted review
Reply from Hike
Hi Baylee, Thank you for the wonderful review.
Glad to hear that you have chosen Hike for your business and happy with our platform.
Any more question and our friendly support team is just a click away!
Cheers to your ongoing success.
Happy Friday!
Emma
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