Hike Reviews 259

We have been using Hike for years and they have now introduced Account Manager. Our introduction to Mustan has been great. We appreciate his attention to detail and hard work. Make our day so much easier knowing Hike has our back

Highly appreciate the team. they are very supportive. I am very happy with the support given to us by Peter.

deval also gave a good support

Rick was helpful and quick in answering my questions. And sent me screenshots to help me visually understand the solutions and answers that I needed.

We have used it for a month, the most friendly and supportive team we ever interacted, Deval was our guy, always there to help, and rady to take responsibility. So will give 5+ for the customer services. The only issue we faced with hikeup is the reports and register restrictions. At one time a single user can use the register which was a problem in our case because we have reseller's across the country. Magento integration, Oh Wau, hikeup is the best, we search and look a lot but never find integration solutions like hikeup. Our overall experience is very good.

Ive been using Hikeup more than a year, its very good POS system with efficient customer support staff such as Deval and Peter , and wish to have more API support team. Thank you Hikeup team.

Customer service and support is very responsive and helpful

I have recently become aware that we have been assigned an Account Manager. This is a great initiative and I have been very impressed with the attitude and performance of Mustan.

I contacted Hike chat support to answer a question that I couldn't find for myself on their website. Krish quickly responded with the answer I needed.
I'm a HUGE fan of Hike chat support because it's easy to use & I don't have to waste any time on the phone which means I have more time to manage my store & assist customers.

Super helpful, straight to the point. Spoke with Deval

Mustan was very helpful guiding us through Hike POS, highly recommend Hike and Mustan to other stores. Price very reasonable as well

Mustan was very helpful with finding solutions to my problems in setting up Hike.
Hopefully i dont need any help in the future but its good to know hes there.

Parth was awesome! I have been trying to figure out a way to fix this and Parth fixed it the first time I asked. Thank you again!

After I wrote the review, Jay followed up with me in a few hours. He clarified some issues as well as recognized that my concern was valid. Within 24 hours, I had revoked the dispute with the credit card and had my system updated. I appreciate the quick response.

Got support with love, it was professional and friendly

Had issues with register sync problems. Krish was extremely patient and guided me through the process. Problem resolved. Great work

This system has all the hallmarks to be amazing but it is far from it!!!! They claim to have seamless inventory
management and integration with eCommerce but the reality is that orders placed online do not sync correctly back to hike and you are left with inventory issues, products oversell requiring refunds to be processed. Needless to say this costs business money - BNPL / Afterpay /Transaction fees are not recouped leaving you out of pocket.
This has been an ongoing issue for my business and each time I have raised the problems with examples with hike support only to have the finger pointed at the eCommerce site. However, after many hours of back and forth and further investigation, the eCommerce site has confirmed that appropriate webhooks are not sent when sales occur and therefore product inventory is impacted.

SMALL BUSINESSES BEWARE!!

Parth from customer support deserves a raise!
I feel like I know Parth personally as much as I have contacted support and the patience this person has is incredible. I am so grateful for the help onboarding and I will recommend hike to other business owners! Thank you again!

Great after sales support, good system to use in retail business, a bit of glitch here and there but generally a good system...Thumbs up to Deval for great customer service

It’s great app. I recommend it to everyone. I really would like to thank Naji (account manager) for his great help. He has been really supportive and without him I would be really lost as it’s my first time using such apps. Always appreciate his cooperation.

The program was generally quite good. The support team does an excellent and unexpected job with help around the clock, seven days a week. The program is easy to use and still needs further development to suit all the needs of its users. For me, my evaluation is 80 percent as a total of my use of it for about a month (Thank you, Deval)