Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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What people talk about most
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The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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Poor customer service
Poor customer service. My shoes are too small. I have sent 2 emails. No one will respond. Because of this I would just like to return them. Very poor customer service is a turn off.
Customer service has replied back to me.
Thank you.
3 August 2026
Unprompted review
Reply from Hike Footwear
We apologize for your experience with the shoe sizing and the lack of response to your emails. We completely understand how upsetting it must be to reach out for assistance and not receive the timely support you needed while trying to resolve the issue.
We regret that our customer service left you feeling this way. This is not the level of care and support we want to provide, and we appreciate you sharing your feedback with us. Your concerns are important, and we are committed to improving our communication and support processes to better serve our customers.
Hike Footwear
Customer Service
The shoes were comfortable from the start
The shoes are wonderful, but they are a bit expensive for someone who is on a fixed income!
Also, the length of shipping time is very long and the amount of email correspondence is annoying!
30 July 2026
Unprompted review
Reply from Hike Footwear
We understand how important clear information, timely updates, and a smooth process are, and we deeply regret that we fell short of your expectations.
We are grateful that you love your Hike shoes, and we truly appreciate your support despite the challenges you experienced. Your feedback is incredibly valuable, and we are taking it seriously as we continue improving our processes, communication, and overall customer experience.
Thank you again for giving us the opportunity to do better.
Hike Footwear
Customer Service
The shoes are great they have helped…
The shoes are great they have helped with my balance and the numbs is not as bad.
4 August 2026
Unprompted review
Reply from Hike Footwear
It’s fantastic to hear that our shoes have made such a positive difference in your comfort and balance! We’re truly grateful to know that they’ve helped improve your overall experience and daily routine.
Thank you so much for taking the time to share your story with us. Your kind words and feedback mean a lot to our entire team, and we’re so happy to be part of your journey's more comfortable steps.
Hike Footwear
Customer Service
Appalling customer service
Appalling customer service. Advertising suggests trainers can be returned easily once purchased.
I have returned my item to America, at my own cost, even though the item was dispatched from a London address.
To add insult to injury no one replied to any of the emails I have sent requesting the refund and acknowledgment of the returned items.
It’s very frustrating, I will never buy from this company as they charge a high price for poor quality shoes, then do not respond to requests for a refund that is rightfully mine
I find this mostly American companies, they ignore customers and refuse to act on anything in a timely manner
Do not trust this company. Stressful experience to communicate with them
4 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for everything you have been through and we mean every word of that. Returning your item at your own cost when it was dispatched from a London address and then receiving absolutely no response to your refund requests is completely unacceptable. You did everything right and we failed you entirely.
Please contact us at info@hike-footwear.com with your order details and proof of return and we will make your concern our absolute top priority right away. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
I love the shoes
I love the shoes! Easy to slip on and comfortable. I love the large toe space and the flat feel….almost like wearing house shoes!
29 June 2026
Reply from Hike Footwear
It’s wonderful to know that they’re easy to slip on and providing the comfort you were looking for. We’re especially glad that you’re enjoying the roomy toe space and the lightweight, relaxed feel.
Thank you so much for taking the time to share your positive experience with us. Your feedback means a lot to our team, and we’re grateful to be part of your everyday comfort.
Hike Footwear
Customer Service
Love Hike footwear
Love Hike footwear! Especially the washable feature. I have several pairs and they when one is in the wash, I pull out another pair. Now, please make a flat dressy shoe I can wear to church, a wedding, or a night on the town!
15 December 2025
Reply from Hike Footwear
We’re happy to hear how much you love your Hike footwear and that the washable feature has been a great benefit for you! It’s wonderful to know that having multiple pairs helps keep you comfortable and supported.
We truly appreciate your suggestion for a flat, dressier shoe and will be sure to share your feedback with our design team. Thank you so much for your continued support and for helping us improve with your valuable insights!
Hike Footwear
Customer Service
Very comfortable and light weight pair…
Very comfortable and light weight pair of sneakers!!
It is the best shoes for my arthritis if the knee! No doubt I will order more pairs!
4 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such a meaningful experience with us. It truly means the world to hear that our sneakers are providing you with comfort and lightness, especially while managing knee arthritis.
Knowing that our footwear is helping you move more comfortably and enjoy your daily activities is the greatest compliment we could receive. We’re so grateful for your support and honored to be part of your journey toward more comfortable steps.
Thank you for being such a valued member of the Hike family. We wish you many more happy and comfortable walks ahead!
Hike Footwear
Customer Service
Best footwear ever
I received my two pairs and inserts by mail as promised. These shoes are the best I’ve worn! They allowed me to navigate over uneven ground the best I’ve done EVER. Excellent footwear.
4 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such incredible feedback with us. Hearing that your new shoes and inserts are the best you have ever worn is honestly one of the greatest compliments we could ever receive, and it means the world to our entire team!
And knowing that they are allowing you to navigate uneven ground with such ease is just absolutely wonderful! That is exactly what we design our shoes for and you just reminded us in the most beautiful way why we love what we do every single day!
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable confident and easy steps ahead!
Hike Footwear
Customer Service
Sent me the wrong size then replaced…
Sent me the wrong size then replaced them with the correct size and I did not have to return incorrect size! So I donated them to someone in need. Amazing in this day and age that a company would do that. Love their shoes. Don’t wear anything else.
24 November 2025
Reply from Hike Footwear
We're incredibly grateful for your thoughtful review. It means so much to hear that our team was able to make the sizing issue right and turn your experience into a positive one.
We also love that the extra pair was passed along to someone in need. That's such a wonderful gesture. Knowing that Hike has become your everyday choice and that you wouldn't wear anything else is one of the greatest compliments we could receive.
Thank you for your continued trust and support.
Hike Footwear
Customer Service
Cheap footwear made in China that cost…
Cheap footwear made in China that cost £50 and posted from China with no returns details Disclose on purchase. When the product arrives and you realize that it’s really something quite cheap and will not wear longer than a few weeks you try and return it you asked to post it to Macedonia to cost of £20.
The alternative is they force you to use the amount to buy other items that are equally cheaply manufactured in order to retain your money.
4 August 2026
Unprompted review
Reply from Hike Footwear
We regret about your disappointing experience with our footwear and the difficulties you encountered during the return process. We completely understand how frustrating it must be to feel let down by both the product and the support you received.
Your concerns are important to us, and we sincerely appreciate you taking the time to share your feedback. We are committed to improving our products and customer experience, and we would like the opportunity to help make this right.
Hike Footwear
Customer Service
Customer service is TERRIBLE
Customer service is TERRIBLE. Their delivery service is TERRIBLE. The delivery service delivered my package somewhere but NOT to my apartment building. I’ve been getting the run around ever since. The shoes were decent, but I will never order from them again.
10 July 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the experience with your delivery and customer service. We understand how upsetting it is to have your package delivered incorrectly and then face difficulties getting the support and answers you needed.
We sincerely regret the confusion, delays, and stress this caused. Your feedback is important to us, and we are taking it seriously as we continue improving our delivery process and customer support.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your Hike shoes and find them so comfortable.
Knowing that you enjoyed them enough to order a second pair is one of the greatest compliments we could receive. We truly appreciate your trust and support, and we're delighted to have you as part of the Hike community.
Hike Footwear
Customer Service
I ordered these shoes with a pair of…
I ordered these shoes with a pair of Hike inserts for a trip to CA. From day one, there was no fatigue nor soreness at the end of each day!
3 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for sharing your experience! We're delighted to hear that your Hike shoes and inserts kept you comfortable throughout your trip.
Knowing that you were able to enjoy your days without fatigue or soreness is wonderful to hear. We truly appreciate your kind words and are grateful that Hike was part of your travels.
Hike Footwear
Customer Service
product was what they said it would be …
product was what they said it would be once it arrived
24 July 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback! We're pleased to hear that your Hike shoes lived up to your expectations once they arrived.
We truly appreciate your support and hope they continue to provide the comfort and quality you were looking for.
Hike Footwear
Customer Service
Reply from Hike Footwear
Apologies that our shoes did not work out for you and were not comfortable enough to wear. We know how disappointing it is to receive a product that doesn’t meet your expectations, especially when you were hoping to find a pair that would provide the comfort you needed.
Your experience matters to us, and we sincerely regret that we fell short this time. Thank you for taking the time to share your honest feedback with us. We truly appreciate your comments and will share them with our product team as we continue working to improve our footwear and create a better experience for our customers.
Thank you again for giving us the opportunity to listen and do better.
Hike Footwear
Customer Service
6 months later and been ghosted. You send 2 pairs the wrong size.Do not respond to emails.Paid $115,6.months ago.I will get an AI response to this review with no solution
6 months later and been roasted
2 March 2026
Unprompted review
Reply from Hike Footwear
We're sorry that your experience has been disappointing after six months. We completely understand how frustrating it can be when a product does not continue to meet your expectations over time.
We sincerely appreciate you sharing your feedback with us, as it helps us identify areas where we can improve. Please know that we are committed to continuously improving our products and services to provide a better experience for our customers.
Hike Footwear
Customer Service
Barefoot shoes
Love these shoes. I've been wearing them for 2yrs now and definitely feel the difference.
25 April 2026
Reply from Hike Footwear
Thank you so much for your continued support! We're thrilled to hear that you've been wearing your Hike shoes for the past two years and are still enjoying the difference they make.
Your loyalty means the world to us, and we're grateful that Hike has been a trusted part of your everyday journey. Thank you for being such a valued member of the Hike community.
Hike Footwear
Customer Service
Lightweight and comfortable
I wasn’t sure if I would like the shoes because I over pronate, but I find them comfortable for walking. They are lightweight and easy to put on or take off.
This isn’t on Hike Footwear, but the free consultation they offered with another company was extremely frustrating. The person on the initial sales call was rude and unhelpful. I think he was trying to do motivational interviewing, but it just came across as mean. He was also hard to understand. After that, he texted me over the weekend to schedule and then called me and texted before 8am on Monday. The whole process was aggressive and irritating, so I did not utilize the “free” benefit offered with purchase. I ended up blocking them completely.
5 July 2026
Unprompted review
Reply from Hike Footwear
We're grateful that you took the time to share both the positives and the areas where we can improve. It's wonderful to hear that your Hike shoes have been comfortable for walking and that you're enjoying their lightweight feel and easy on-and-off design.
We're also very sorry to hear about your experience with the third-party consultation that was offered. While that service is provided by an external partner, we understand that it reflects on your overall experience with Hike, and we regret the frustration it caused. Your feedback is incredibly valuable, and we'll be sure to share it with the appropriate team as we continue evaluating our partnerships and the services we offer.
Thank you again for your honest feedback and your support. It helps us continue improving every aspect of the customer experience.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you for your wonderful feedback! We're so happy to hear that you love your Hike barefoot shoes.
Your support means so much to us, and we're delighted that you're enjoying the comfort and natural feel they provide.
Hike Footwear
Customer Service
Take a hike (in the good sense)
These shoes have made my life much more comfortable. I even get compliments and am asked where I got the shoes. I tell people that these are “Hike” shoes. Then I give them the mnemonic device, “ You know, like in take a hike.” I guess I really like them since I have 12 pairs. ;)
24 November 2025
Reply from Hike Footwear
Reading your review truly made our day! We're delighted to hear that your Hike shoes have brought so much comfort to your everyday life.
We love that you're recommending Hike to others and sharing your fun way of remembering our name! And having 12 pairs is truly one of the biggest compliments we could receive. Your continued support and enthusiasm mean the world to our team.
Thank you for being such a valued member of the Hike community.
Hike Footwear
Customer Service
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