The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more
Company replied
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Review summary
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There's no way to say that these shoes are going to be that good because I only wore them twice. So not until these shoes show me something that they're helping my feet will I say something about i... See more
Company replied
It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, wh... See more
Company replied
I love the shoes, I love the lightness of the shoe since I had three surgeries on the ball of my foot over the past 10 years BUT below the ankle needs to be cut down farther. I have to put a heel c... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
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Reply from Hike Footwear
We're absolutely delighted that you found your Hike shoes comfortable right away! Knowing they provided the comfort you were hoping for from the very beginning truly means so much to our team.
Thank you for taking the time to share your positive experience with us. We sincerely appreciate your support.
Hike Footwear
Customer Service
I really like my shoes I have passed on…
I really like my shoes I have passed on info to family and friends as to how well they workfor me
29 June 2026
Reply from Hike Footwear
We’re glad to hear how much you’re loving your Hike shoes! It means so much to us knowing they’ve been working well for you and that you’ve even shared your experience with family and friends.
Thank you for your wonderful feedback and continued support. We’re truly grateful to have you in the Hike Footwear community and wish you many more happy, comfortable steps ahead!
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re so happy that everything from ordering to delivery went smoothly for you! Thank you for taking the time to share your lovely feedback with us.
Your support truly means a lot to our team, and we’re grateful to have you as part of the Hike Footwear community. We hope your shoes continue to bring you comfort and happiness with every step!
Hike Footwear
Customer Service
Love their shoes and their discounts
29 December 2025
Reply from Hike Footwear
We're delighted that you love your Hike shoes and appreciate the value our offers provide! Knowing that you’re enjoying both the comfort of our footwear and our discounts truly means so much to our entire team.
Thank you for taking the time to share your wonderful feedback with us. Your support and kind words are greatly appreciated, and we’re grateful to have you as part of the Hike Footwear community.
Hike Footwear
Customer Service
BUYER BEWARE
Well if you've read any of the other reviews what I'm about to tell you will not come as a surprise...DON'T BUY FROM THESE CROOKS!!!
I have terrible feet (waiting on surgery for both feet). I was hoping to find a pair of shoes so I could at least go shopping. Hike looked pretty good so I bought a pair.
When they came they were to small. I contacted them and they claimed that they would be happy to take my shoes back. They offered me some bogus mechanism for return that didn't work. I've contacted them several times since but they still haven't provided me with a return method. Save your money people. This company is not interested in your satisfaction. To quote Steve Miller:"Go on take the money and run". That's what you'll get. Empty pockets! I wouldn't even give them one star but one is the lowest it goes. For me thats one star too many. No sense of shame, no sense of pride in product. Their attitude is: if it fits first time out, then great. If not take a flying F... you ain't getting nothing back but words. My words on the other hand cost me$178.00. BUYER BEWARE!
A little further down it asks when this ocurred. Truth is months now.
A couple of days after I posted this review: Hike (as in; take a...) sent me a reply full of platitudes about; 'oh we're so sorry...blah, blah, blah. Replacement shoes did not arrive, nor did reimbursement. What a terrible company. They dont care about you. They just want your money. They take no pride in product, they just want your money. Aside from platitudes...they just want your money. So the theme is: dont buy from take a Hike shoes because they just want your money. No service here just jack offers. Save your money.
27 June 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and inconvenience you’ve experienced. We completely understand how important it is to receive clear and timely support, and we sincerely regret any disappointment this situation has caused.
Our customer service team has carefully reviewed your concern and is actively working to resolve it as quickly as possible. Please check your inbox for our response. We truly appreciate your patience and the opportunity to make this right for you.
Hike Footwear
Customer Service
Buyer beware!
Buyer beware!
Hike Footwear may have had, the minimalist and zero drop barefoot shoe I was looking for, however I never really got to put it to the test. After my initial order, which resulted in the need to return shoes that were too small (sizing can be tough for 11-12 women’s sizes), the rest of my customer experience was awful.
I strictly followed Hike’s directions to do a return for my money back. However, the customer service’s slow responses to my requests for a return “approval” were replaced with other “deals”, mostly for buying other shoes. These deals included a return option of a very small amount of money back. This resulted in my not getting any of my money back for the 3 pairs of shoes, despite that they were “qualified “returns per their stated return policy. The unwanted “deals” for return just kept coming. They obviously did not want to do a return. There were no phone contact responses, despite “setting up a scheduled call as provided the online website”, and no real person to speak with in order to resolve the issues.
In the end, I lost all my money for multiple shoes. After my response to get 1 pair of shoes in a late “deal”, there were no responses at all- was ghosted. This company has significant problems with customer service and I will not try them again, nor recommend them at all. Buyer beware!
8 August 2026
Unprompted review
Reply from Hike Footwear
We’re sorry for the frustration and disappointment you’ve experienced with your order, sizing, and return process. We completely understand how upsetting it is when getting help becomes more difficult than it should be.
Please know that we take your concerns seriously, and our team is carefully reviewing your case so we can provide the support and resolution you deserve. Thank you for your patience and for giving us the opportunity to make things right.
Hike Footwear
Customer Service
Best footwear ever!
18 November 2025
Reply from Hike Footwear
We're thrilled that you feel Hike is the best footwear you've ever worn! Knowing that our shoes have made such a positive impression truly means the world to our entire team.
Thank you so much for sharing your kind words and support. We’re grateful to have you as part of the Hike Footwear community and hope you continue enjoying many comfortable steps ahead!
Hike Footwear
Customer Service
Communication with Hike was outstanding.
Communication with Hike was outstanding and although it took a little longer than I thought that it would they stayed in touch with me throughout. It was excellent customer service even after the shoes were delivered.
22 April 2026
Reply from Hike Footwear
We’re happy that you had such a positive experience with our team! Knowing that you felt well-informed and supported throughout the entire process, even after your shoes arrived, truly means a lot to us.
Thank you so much for your kind words and support. We’re grateful to have you as part of the Hike community!
Hike Footwear
Customer Service
Need to return one order,
Need to return one order,, two pairs of shoes. Impossible to reach you. No customer service phone number. No customer service! Shoes unacceptable. Quality poor. Fit around heel and ankle too low, wide, and loose.
29 June 2026
Reply from Hike Footwear
We apologize for the difficulty you've experienced trying to reach us and for the unacceptable quality and fit of the shoes you received. We understand how frustrating it is when a product doesn't meet expectations and when customer support is hard to access.
Your feedback is incredibly important to us, and we are actively working to improve our customer service accessibility and the quality of our products.
Hike Footwear
Customer Service
I received the correct size shoes despite order the wrong size
I managed to order the wrong size of shoes, but I contacted Hike and received an immediate reply that they would sort the correct size before dispatch- they certainly did, no messing about returning wrong sized shoes, it was sorted very quickly and the correct size arrived very quickly
29 July 2026
Unprompted review
Reply from Hike Footwear
We’re happy that we could get the sizing sorted out for you before your order was shipped! It’s wonderful to hear that the correct size arrived quickly and that everything went smoothly.
Thank you so much for sharing your experience with us. We truly appreciate your kind feedback and support!
Hike Footwear
Customer Service
I'm glad I tried them
I'm glad I tried them. No pain problems but looking for LIGHT weight in a shoe. Walking is great
and will definitely get more (on a sale). The process for start to finish
👍
1 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you’re enjoying how lightweight and comfortable your shoes feel on your walks! It’s also wonderful to know that you had a great experience with us from start to finish.
Thank you so much for your kind feedback and support. We truly appreciate it and would be delighted to have you back for another pair in the future!
Hike Footwear
Customer Service
I bought these for two conditions
I bought these for two conditions: neuropathy and plantar fascitiis. I wore them one day and had the worst pain in foot then night cramps.
Definitely not for these conditions. I sent them back. They touted these shoes were for these conditions.
1 August 2026
Unprompted review
Reply from Hike Footwear
We are sincerely sorry about the pain and discomfort you experienced while wearing our shoes, especially when you were hoping to find greater comfort for your neuropathy and plantar fasciitis. We completely understand how disappointing and frustrating it must have been to have the opposite experience from what you expected.
We regret that our footwear did not provide the experience you were looking for and that this caused additional discomfort. Your feedback is incredibly important to us and helps us better understand our customers’ experiences as we continue working to improve our products and support.
Thank you for taking the time to share your honest feedback with us.
Hike Footwear
Customer Service
Love the shoes so comfy and my feet…
Love the shoes so comfy and my feet feel great
8 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you’re enjoying your Hike shoes! Knowing they’re keeping your feet comfortable and making your walks more enjoyable truly means so much to us.
Thank you for sharing your wonderful experience and for trusting Hike Footwear. We’re incredibly grateful for your kind words and continued support!
Hike Footwear
Customer Service
I love these shoes!
I love these shoes!! They are very comfortable to wear indoors and out. Before I started wearing them, I would get severe cramping in my feet at night. To this day I have no foot cramping wearing my Hike’s! Three weeks ago I had my left knee replaced. My whole leg and foot have been really swelling. My Hike’s still fit my swelled foot!!
I highly recommend these comfortable shoes to any one!!
8 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy to hear about your experience! Knowing that your shoes are bringing you comfort and helping ease your foot cramping means so much to our entire team. We’re grateful that they continue to fit well and support you even after your knee replacement.
Your journey and comfort matter deeply to us, and we’re honored that our footwear has been a small but meaningful part of your everyday life.
Thank you so much for taking the time to share such a personal and heartfelt experience with us. Your kind words and recommendation, means a lot, and we’re so grateful to have you as part of the Hike Footwear community.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for taking the time to share this with us. Hearing that your Hike shoes fit beautifully and are so easy to slip on is exactly the kind of news that reminds us why we do what we do, and knowing they are bringing you real comfort and convenience every single day means the absolute world to our entire team.
Every pair we create is made with moments like yours in mind, and it fills us with so much joy and pride to know we delivered that for you. Thank you for being such a wonderful and cherished part of the Hike family.
Hike Footwear
Customer Service
GREAT PRODUCT
Ordering process was easy. Arrived in a timely manner. I've been wearing the shoes and they feel great.
8 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for the wonderful feedback with us. Hearing that your ordering process was easy your shoes arrived quickly and that they feel great and are providing the comfort you were looking for means absolutely everything to our entire team!
That is exactly the experience we strive to deliver for every single customer and knowing that we hit the mark for you in every way is truly the greatest reward we could ever ask for.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. We are so proud and grateful to be part of your journey toward more comfortable steps ahead!
Hike Footwear
Customer Service
Order No #2007505 which they won't honour.
Order No #2007505. Such a pathetic company, no moral responsibility to provide what I paid for on 26 March 2026. They have ignored my frequent emails.
They sent the wrong size shoes , 2 sizes too big. Won't reply to my emails and still have my $Aust 103.00.
I bought these shoes for my overseas holiday in September and they can't even tell me what to do with the huge shoes that are totally useless for me.
as advised by earlier reviewer, EmiLee I'll be reporting them to Shop Pay.
Don't deal with them until they honour the advertised guff on their website and emails.
26 March 2026
Unprompted review
Reply from Hike Footwear
Apologies sorry for the disappointment and stress you have experienced. Waiting and receiving shoes that were two sizes too large, and repeatedly reaching out without receiving the support you needed is completely unacceptable, and we take full responsibility for falling short.
We understand how upsetting this must be, especially with your overseas holiday approaching. Please contact us at info@hike-footwear.com with your order details so we can personally review your case and make resolving this our top priority.
You have waited far too long, and we are committed to making this right as quickly as possible.
Hike Footwear
Customer Service
All went well and shoes very comfortable
All went well and shoes very comfortable
2 August 2026
Unprompted review
Reply from Hike Footwear
We're so happy to hear that everything went smoothly and that you're loving the comfort of your new Hike shoes! Knowing that they’ve met your expectations and are giving you the comfort you were looking for truly means so much to our entire team.
Thank you for taking the time to share your wonderful experience with us. Your kind words, trust, and support are truly appreciated. We’re so grateful to be part of your everyday comfort and hope you continue enjoying every step in your Hike shoes!
Hike Footwear
Customer Service
I really love these shoes
I really love these shoes! Very comfortable. I just wish they honored the BOGO offer I was given. They said they would check into it, but that was weeks ago. But, the one pair I received is awesome
8 August 2026
Unprompted review
Reply from Hike Footwear
It's fantastic to hear how much you love your Hike shoes and that you're enjoying their comfort! Knowing that your new footwear has made such a positive impression truly means so much to our team.
We also want to sincerely apologize for the delay in resolving the BOGO offer issue. We completely understand how frustrating it can be when something you’re expecting is not addressed as quickly as it should be, and we truly appreciate your patience and understanding while we worked through it.
Thank you for sharing your experience with us. Your feedback is incredibly valuable, and we’re grateful for the opportunity to better serve you.
Hike Footwear
Customer Service
I would give a zero if I could
I would give a zero if I could! The shoes DO NOT FIT, After a dozen e- mails back and forth. all I get is apologies. Still no guidance as to how these sneakers may be returned! Buy on Amazon. Never on the Hike site. Easy returns on Amazon with no shipping fee !!!!
I still have no idea how or where to make this return. AWFUL CUSTOMER SERVICE!!!
28 June 2026
Reply from Hike Footwear
We're sorry for the inconvenience you’ve experienced with the fit of your shoes and the difficulties you faced while trying to arrange a return. We completely understand how disappointing it is to receive a pair that doesn’t work as expected and then struggle to get the clear assistance and guidance you need.
We regret that your attempts to reach us did not receive the timely response you deserved. Please know that your concerns are important to us, and we are taking your feedback seriously as we continue improving our communication and return processes.
Thank you for your patience and for bringing this to our attention. We truly appreciate the opportunity to do better and provide a smoother experience moving forward.
Hike Footwear
Customer Service
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