BUYER BEWARE!!! Still being harassed by this joke of a company. Sent me a bill of $80 to collections because I disputed their charges for undelivered merchandise. Did what they asked by removing th... See more
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See what reviewers are saying
it's funny that EVERYONE who leaves a negative review (1 Star) is mischaracterizing the whole situation and that the company was completely above board and customer friendly. They are always so sadden... See more
Company replied
God I wish i would have saw these reviews prior to ordering. Shame on me. What an absolute joke of a company. I would only recommend them if you like companies that do not offer a way to speak to some... See more
Company replied
Piece of shit! Doesn't connect. Horrible plastic tat. Really should have read the reviews before believing the advert. Edit, Seeing as you're denying all knowledge of me in your reply bel... See more
Company replied
Company details
Written by the company
HighPeak is a modern online marketplace built around a simple idea: shopping should feel inspiring, transparent, and enjoyable — not overwhelming. We created HighPeak to bring together products from independent brands, manufacturers, and specialty suppliers into one beautifully organized platform designed for discovery. Instead of endless pages of generic listings, HighPeak focuses on presenting products in a clear, visual, and curated way so customers can explore ideas, experiences, and innovations in one place. Today, HighPeak has served 150,000+ customers and continues to grow as more brands and manufacturers join the platform. Our catalog spans thousands of products across categories including home, lifestyle, technology accessories, outdoor gear, creative hobbies, and specialty items. One of the defining aspects of HighPeak is the visual shopping experience. Products on the platform are presented through high-quality imagery and storytelling that helps customers understand what they’re buying before they purchase. We believe the future of online shopping is not just about transactions — it’s about discovery, inspiration, and trust. Like any large marketplace serving a growing customer base, occasional issues can arise related to shipping carriers, product expectations, or misunderstandings about how marketplace fulfillment works. When this happens, our support team works directly with customers and partner brands to investigate and resolve the matter as quickly and fairly as possible. HighPeak is continuously improving its platform, seller standards, and support systems as the marketplace grows. Our goal remains the same: to build a reliable, transparent, and visually engaging shopping experience that represents the future of online commerce. Customers with questions about an order are always encouraged to contact our support team directly so the issue can be reviewed and addressed promptly.
Contact info
YIP Dr, 89272, U|TIP, United States
- support@highpeakco.com
- highpeakco.com
1.3
Bad
102 reviews
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 10th of December it’s not the…
Ordered 10th of December it’s not the 17th January and no sign of my package but as soon as I get it I’m sending it straight back because they don’t deserve our money shocking service, email and just receive a load of rubbish back, tracking my parcel it was from China they told me tracking was wrong and they would update me never came back to me, will definitely be posting it back to them unopened the same day I receive it, that’s if I ever do receive it lol 👍🏼 shop elsewhere save your TIME and EFFORT and best of all MONEY
10 December 2024
Unprompted review
Reply from Platform Resolution Team
Hi Ryan,
We located the order referenced in this review and can confirm that our support team communicated with you regarding a temporary tracking issue while we worked with the carrier to obtain updated tracking information.
After reviewing the situation and in order to resolve the matter quickly, our team issued you a full refund for the order on January 20, 2025.
We always aim to resolve shipping or delivery concerns as quickly as possible and appreciate the opportunity to assist when customers reach out to our support team.
If you have any additional questions or require further assistance, you are always welcome to contact us directly at support@highpeakco.com
I purchased the item almost a month ago…
I purchased the item almost a month ago and it has yet to arrive. I am receiving zero response from support and have only sent one email. The provided address is correct and it supposedly shipped December 20.
14 January 2025
Unprompted review
Reply from Platform Resolution Team
Hi Jason,
We located the order referenced in this review and can confirm that our support team responded to your inquiry and investigated the shipment with the carrier.
The carrier ultimately confirmed that the package had been lost in transit. Once this was confirmed, we offered either a replacement shipment or a full refund. At your request, a full refund was issued on January 20, 2025.
While carrier issues are rare, they can occasionally occur during transit. When they do, our team works to resolve the matter as quickly as possible for the customer.
If you have any additional questions or require further assistance, you are always welcome to contact us directly at support@highpeakco.com
Complete Scam
Complete Scam! I emailed them for a refund the same day I received the package(12/24/24). Projector does not work, items aren’t as advertised. I’m doing my best to report this due to the pricing of these items. There should be no reason this is legal. I’ve been back and forth with “Cassie”and then they avoid me when I bring all the proof of required documentation to return and refund. I never want to see another ad appear from this company. It’s been 3 weeks of this bull.
13 January 2025
Unprompted review
Ordered the projector bundle on…
Ordered the projector bundle on Christmas Day.
It's now the 11th of January,
The tracking shows attempted delivery twice in upstate New York.
I ordered for Bradford in the United Kingdom.
Then when you click on YunExpress tracking it shows its at a delivery office in Bradford. Not stating which delivery company as the address is inaccessible.
Numerous emails sent to High peak with order number and name included.
0 responses from them.
Glad I paid with PayPal as I'm going to raise a Fraud case with them against High Peak.
Totally unprofessional company.
Don't waste time ordering from them and stay well away from there advertised products as you will be lucky if they actually turn up.
11 January 2025
Unprompted review
Reply from Platform Resolution Team
Hi Gary,
We would be happy to investigate the concerns described in this review. However, the information provided here does not allow us to identify the order referenced.
To properly review the situation, we requested additional information through Trustpilot so we could locate the order and examine the shipping details mentioned. Unfortunately, we did not receive a response.
Trustpilot confirmed the reviewer did not respond to our request for additional information. Without order or identifying details provided through Trustpilot, we are unable to locate or verify the transaction referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details.
If you are able to provide an order number or the email used for the purchase, our team will gladly review the case and assist further. You may also contact us directly at support@highpeakco.com
Absolute trash
Absolute trash. Doesn’t connect properly, bad quality picture when it does connect then stops and says “no signal “. Still trying to get a refund.
27 December 2024
Unprompted review
Reply from Platform Resolution Team
Hi Joanne,
We located the order referenced in this review and can confirm that our support team responded to your request and began the return process.
After receiving your request for a refund, our team asked for photos of the product, which were provided. Once received, the return address and instructions were issued so the item could be sent back for inspection in accordance with our return policy at the time.
Our team always aims to assist customers through the full return process when a product does not meet expectations.
If you would still like assistance with this matter, please feel free to contact us directly at support@highpeakco.com and we will be happy to help.
Not even worth a 1 star
Not even worth a 1 star. Absolute crap. Product I bought does not do anything they say it does... Don't waste your money. STAY AWAY FROM THIS COMPANY !!
24 December 2024
Unprompted review
Reply from Platform Resolution Team
Hi,
We're sorry to hear this, we take product feedback seriously and always aim to review concerns with full order details so they can be properly evaluated. In this case, no additional information was provided after our request.
HighPeak continues to expand its product selection and support systems, and our team remains available to assist directly with any specific order questions.
Contact us at support@highpeakco.com
Support Portal: https://highpeakco.com/pages/contact-highpeak
The projector didn't even work
The projector didn't even work, looked broken, didn't even produce a projection. These guys use videos from the real product and act like it's theirs
EDIT: Its been nearly 3 weeks and I'm still trying to return it...awful company
21 December 2024
Unprompted review
Reply from Platform Resolution Team
Hi,
We’re sorry to see this feedback. HighPeak continues to expand and refine its platform — including product selection, fulfillment systems, and customer support processes — as part of our ongoing commitment to improving the customer experience.
If you would like us to review your order or revisit your concern, our team remains available and happy to assist directly. We’re always open to resolving matters whenever given the opportunity.
Contact us at support@highpeakco.com
Support Portal: https://highpeakco.com/pages/contact-highpeak
Drop shipping business
Highpeak is a drop shipping business. You should avoid this place at all cost if you got an ad for them on Snapchat or wherever. Their prices are not low, you can get the exact same stuff they sell for a lot cheaper if you go to wish, Temu, aliexpress or even alibaba. DONT BUY FROM THIS PLACE
22 December 2024
Unprompted review
Reply from Platform Resolution Team
Hi,
HighPeak operates as an online marketplace platform. Independent brands (like DeerRun, Gloomy Bear, Smith & Wesson, etc), manufacturers, and sellers list products on our platform, and fulfillment methods vary depending on the partner and inventory location.
We are not the manufacturer of every product listed — HighPeak provides the platform infrastructure, checkout systems, customer support, and order management that connect buyers with sellers. This marketplace model is widely used across modern e-commerce platforms.
If you have a specific order concern, our support team is always available to review it directly.
Contact us at support@highpeakco.com
Support Portal: https://highpeakco.com/pages/contact-highpeak
Poor image quality, didn't work with phone, arrived without the stand
I bought the miniprojector lite for my son for christmas for over $80 AUD including the stand. It arrived without the stand. I had to pay again for that. It did arrive, but just looks like a small, plastic toy TBH. It also doesn't work with any of our mobiles so we couldn't connect that way, we had to do it through a computer, and the picture quality was poor unless we were less than a metre from the wall. So wondering what the point of buying it was at all. Didn't bother trying to return it. Looking back any website that only has it's own reviews and they're all 5 stars is definitely a scam site.
14 December 2023
Unprompted review
Reply from Platform Resolution Team
Hi,
Thank you for sharing your experience. The MiniProjector Lite (2020-21 model) is part of our compact entry-level lineup and is designed as a basic, lightweight projector for close-range viewing and portable use. Performance characteristics such as brightness and projection distance are outlined in the product specifications to help customers choose the appropriate model for their needs.
Regarding mobile connectivity, compatibility depends on device type and connection method (wired adapter, HDMI source, or supported casting), and our team is always available to assist with setup guidance when contacted directly.
If any accessory was missing upon delivery, we would have been happy to review and resolve that immediately had we been notified. We also offer return options within the applicable policy window, though we understand you chose not to pursue that route at the time.
HighPeak operates as a marketplace platform and is committed to transparent product listings and responsive support. If you would like us to revisit this order, our team remains available to assist.
Contact us at support@highpeakco.com
Support Portal: https://highpeakco.com/pages/contact-highpeak
Reply from Platform Resolution Team
Hi,
We requested additional order details (order number or email) so we could properly investigate this concern but did not receive a response. Without specific product or order information, we’re unable to review what may have occurred.
If you would like us to revisit your order, our team remains available to help.
Contact us at support@highpeakco.com
Support Portal: https://highpeakco.com/pages/contact-highpeak
I got this for a birthday present and…
I got this for a birthday present and it's actually really good, it has self corrections you can even see it at day time the fan is a tad bit lous though
22 July 2024
Unprompted review
Reply from Platform Resolution Team
Hi Ashton,
Thank you for the 5-star review! We're really glad to hear the projector made a great birthday gift and that you're enjoying features like the automatic corrections and daytime visibility.
We appreciate the feedback about the fan noise as well! Comments like this help us continue improving future versions of our products.
Thanks again for taking the time to share your experience!
SCAM, no product sent but took my money
SCAM. I wish I read these reviews first. I ordered a projector weeks ago for about £69 and still haven’t received anything. They haven’t even bothered replying to my emails. Don’t give in to instagram ads!
10 September 2024
Unprompted review
Reply from Platform Resolution Team
Hi,
We take claims like this very seriously and would be happy to investigate the situation described. However, this review does not include an order number, product details, or identifying information that would allow us to locate the transaction in our system.
To properly review the matter, we requested additional information through Trustpilot so we could identify the order and examine the claims referenced. Unfortunately, we did not receive a response.
Trustpilot confirmed the reviewer did not respond to our request for additional information. Without order or identifying details, we are unable to locate or verify the transaction referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details.
If you are able to provide an order number or the email used for the purchase, our team will gladly investigate the matter further. You may also contact us directly at support@highpeakco.com so we can review the situation and assist.
If I could give 0 stars I would… I’m…
If I could give 0 stars I would… I’m not one to leave reviews as that in itself can be time consuming but if it means I’ll help others then I will do so. Please do not buy the high peak projector or anything else from their website, please buy from other places with better reviews! I wish I did the same. The customer service was the worst thing I have ever experienced and I’d spent £90+ by giving into their false advertisement…within seconds I’d emailed following their cancellation procedure and I was ignored, I followed procedure and they refused to cancel my order. Instead I was in communication with staff over email who were so unprofessional, I knew instantly I wasn’t going to get my money back. Their products are made and shipped from china and they do not have a complaints department. Once you buy a product and things go wrong you will lose your money. I lost my money and High peak did not have any remorse. No apology, nothing.
I paid £25.40 for international recorded shipping to return my projector that i’d cancelled in good timing, but was told I’d only get a refund if they receive it. Of course, I knew they would find ways not to refund me. The projector was held in customs in China for months and so high peak did not refund me. I lost a lot of money. This was a scam. Avoid if you have more brain cells than me.
P.S. this is the address they tell you to return it too in order to receive your refund, knowing full well they will never receive it and will keep all of your money:
Tianyi Qiu
601 Kaijieda Industrial Zone, #7 Building
Dalang Street, Longhua New District
Shenzhen
518000 Guangdong
CHINA
Do not BOTHER.
20 April 2024
Unprompted review
DONT BUY IT YOU WONT GET A REFUND
**Avoid This - You Won't Get Your Money Back**
What a waste of time. I bought this item as a gift for my husband in May, but he didn't like it, so I started the return process. Now it's August, and I still haven’t received a refund or reimbursement for the return postage. The item was held in customs for a month, and although they were notified that it needed collection, the company never picked it up, so it’s been sent back to me. Initially, customer care was responsive, but they’ve ignored my emails for the past two weeks.
I'm incredibly disappointed! SCAMMED!
21 May 2024
Unprompted review
Scam and scam
What a total Scam.
I ordered a projector MAX and it was to come with tripod stand.
Firstly the max as announced was not wireless and was wired. The max functions should have all options.
Secondly the tripod stand was not delivered.
The support is giving attitude answers and will not answer the issues and lack of their delivery.
They do not want to answer refund questions.
Scam scam scam scam, stay away!
7 July 2024
Unprompted review
Reply from Platform Resolution Team
Update 3/8/26:
Trustpilot confirmed the reviewer did not respond to the request for additional information. Without order or identifying details, we are unable to locate or verify the transaction referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details.
Original:
Hi,
We would be happy to review the concerns mentioned in this review, however no order number or identifying information was provided that would allow us to locate the order in our system.
The projector bundle referenced was offered in two versions at the time of sale, including both wired and wireless models. Without the order details, we are unable to determine which version was purchased or review the shipment contents referenced.
To properly investigate the situation, we requested additional information through Trustpilot so we could identify the order and examine the claims made in this review. Unfortunately, we did not receive a response.
If you are able to provide an order number or the email used for the purchase, our team will gladly review the case and assist further.
Contact us: support@highpeakco.com
Support Portal: https://highpeakco.com/pages/contact-highpeak
Save yourself the trouble!
Unfortunately my products (2x) were sent to the wrong address. I typed my address correctly into the form, as it did not appear on the populated list. High Peak claims that if the address was autocorrected on their end, I should have picked up the error. Unfortunately I did not think to check the confirmation email, as I had made sure my address was typed correctly when I entered it. The lesson here is that if you have anything go wrong - you are on your own. For this reason I would not recommend purchasing through them. After reading the other reviews here and on reddit regarding poor quality, I don’t seem to be missing out. Except for the cost of 2 projectors that I have forfeited. The 5 star reviews on their website seem doctored.
8 July 2024
Unprompted review
Reply from Platform Resolution Team
Hi Christina,
We’re sorry this situation was frustrating.
According to the order records, the package was delivered to the exact address that was submitted during checkout:
1*4 C******e Drive SW, ***, AB T0L 0X0
Our system ships orders based strictly on the address provided by the customer at the time of purchase. For transparency, the same address also appeared in both the order confirmation email and the shipping confirmation email, which are sent so customers can review their details before delivery and shipment occurs.
Unfortunately, once a package is delivered to the address provided at checkout, we are unable to redirect or recover it.
That said, even in cases where an issue originates from incorrect address details, we always try to help where possible. We are often happy to offer significant discounts on the product again or HighPeak credit toward a replacement order as a goodwill gesture so customers are not left empty-handed.
We appreciate the feedback and are always working to improve the experience for everyone.
Scam total trash.
Very cheap looking, poor quality. Do not buy. Also supposed to come with a free stand which was not in the package. Projector was binned but the stand may have been useful. Contacted company numerous times but no reply. Total scam.
27 June 2024
Unprompted review
Reply from Platform Resolution Team
We’re sorry to hear about your experience.
After your review was posted, our team reached out through the platform requesting your order details so we could locate the purchase and help resolve the issue. Unfortunately, we did not receive a response within the requested time period, which means we were unable to identify the order in our system.
We take product quality and customer support very seriously and are always happy to help when we can locate the order.
If you’re still open to resolving this, please contact us directly at support@highpeakco.com
with your order number and we’ll gladly look into what happened and assist with a solution.
Scam
Scam!
This company is bs.
Their customer service is bs.
Sadly my scam-radar was Off during this purchase and I obvi had high hopes for that it wasnt.. DONT buy into their commercials.. i didnt get what i payed for, super late response and even NO response on my wish for returning the product… so they are not following consumer-law.
Save your money!!!
30 May 2024
Unprompted review
Be aware of this online scam Company …
I strongly suggest that you think twice before purchasing from this awful Company. I received the item which wasn’t as I expected, so requested a return, to even get the address to send it took two weeks and many emails. After packing up and taking to post I discovered it costs half the value of the item and if not received in China then no refund! So I kept the rubbish product,also customer services sent an email telling me off for requesting a return address twice as they are so slow. Worst online buying experience ever . Do not use them !
1 June 2024
Unprompted review
Serious scam indeed it’s really bad
Serious scam indeed it’s really bad, don’t fall for it, they make you get excited with the free tripod and give you the worst quality, don’t even tell you that your chosen colour is out of stock as they will send you their chosen colour, absolutely no replies it’s badddddBADDDD
21 May 2024
Unprompted review
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