My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Highland Broadband
Hello Helen,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
What a proficient team
What a proficient team! Many thanks to michael, kris and stephen for their knowledge, expertise and putting up with lots of husky hair !! Take care guys and huge thanks to all at Highland Broadband and the rep, Liam xx
17 April 2026
Unprompted review
Reply from Highland Broadband
Hello Marion,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such proficient and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Tha man installing equipment was very…
Tha man installing equipment was very helpful and polite also the men laying cable through garden did not make a mess.
9 April 2026
Reply from Highland Broadband
Hello Elizabeth,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
My broadband fibre was installed today, good work!!
My broadband fibre was installed today. Darren and Ritchie were excellent at installing and wasted no time getting the job done. Ritchie explained everything in very easy to understand language and assisted in setting up a couple of devices to ensure I knew what to do. Once again great job, well done.
16 April 2026
Unprompted review
Reply from Highland Broadband
Hello Alan,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
What can I say but a great efficient…
What can I say but a great efficient install. Richie and Darren installed from outside to inside with no mess and in good time. Once up and running everything worked perfect and Richie explained everything clearly and easy to understand so all our devices are now connected fuss free. Perfect guys.. Thank you.
16 April 2026
Unprompted review
Reply from Highland Broadband
Hello Stephen,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Really poor and inconsistent communication
Really poor and inconsistent communication from staff over the weekend in response to a complete loss. Staff appeared to not know or be able to give details on procedures. Consistently told that someone would call back in x hours but they never did.
Contacted HB on Monday and to be fair they did send an engineer straight out who fixed the problem, however was told that complaints department would call back within 48 hours, it's now Thursday and guess what, nobody has called me back!
Update- shortly after submitting this review, I had a phone call and what felt like a genuine apology from Matt. He also stated that learning opportunities have been identified and he has put a small credit on my account. Upgraded to 3 stars.
9 April 2026
Reply from Highland Broadband
Hello Keith,
Thank you for taking the time to submit this review and for bringing this to our attention. We are pleased to hear that a resolution has been met on this matter and that you have received friendly Customer Care.
If you do wish to talk further, please reach out to our team on 0330 236 9900, we would be happy to help.
Best wishes,
Highland Broadband
Excellent
John and Chris came to fit my broadband today.First class in every way.Explained the whole process and you would never know they were here as the garden is exactly as it was before they arrived.The lads are a credit to Highland Broadband.
16 April 2026
Unprompted review
Reply from Highland Broadband
Hello Niall,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
It couldn't have gone better
It couldn't have gone better. A great team of guys, Lewis, Nicky, and Kenroy worked on the installation and in the rain to make sure we had the system running.
No fuss, very neat job and they did the vacuuming. Checked the main areas for WiFi connection, updated our devices and the best bit, they were happy and talkative, explained what would happen before it happened.
15 April 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
my wifi was working normally with ee…
my wifi was working normally with ee wifi and then they bloody put new cables and made everyone wifi worse so they want to make more money absolutely horrible and when i did get highland broadband they made my wifi worse as i couldnt connect and i paid for 500 mbps but im only getting 49 mbps absolutely bullshit
7 April 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this review, your feedback is very important to us. We of course want all our customers to always enjoy the fastest and most reliable full-fibre service and are sorry to hear that you are experiencing these issues.
For us to fully explore this we do need more details, if you could please call us on 0330 236 9900, so that we can identify your account and resolve this issue?
Thanks and best wishes,
Highland Broadband
Fantastic service straight forward…
Fantastic service straight forward installation friendly service would recommend.
15 April 2026
Unprompted review
Reply from Highland Broadband
Hello Alex,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darrin and richie were amazing quick…
Darrin and richie were amazing quick effeicient and really helpful highly recommend thank you so much
15 April 2026
Unprompted review
Reply from Highland Broadband
Hello Danielle,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such efficient and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Renewed Contract.
I was out of Contract come May,so as I have had no trouble with Highland I called and renewed and it took all of 5 minutes.
15 April 2026
Unprompted review
Reply from Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Stephen and Andre were terrific
Stephen and Andre were terrific. The whole thing was done excellently. It was great service. The guys were very professional and knowledgeable. Very impressed.
15 April 2026
Unprompted review
Reply from Highland Broadband
Hello Derek,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
What a wonderful team
What a wonderful team !
Nikki and Matt did an amazing amazing job. My father is 92 and still loves to do his research on his computer, watch TV and spend hours on the phone. The Highland Broadband team knew exactly what programme to put us onto, how our house configuration worked, and helped save us £12.50 a month!!
Great job all round, Thank you!
14 April 2026
Unprompted review
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Jamie,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such efficient customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darren and Richie top notch!
14 April 2026
Unprompted review
Reply from Highland Broadband
Hello Sara,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you experienced such excellent customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Problem solved
I was happy with my installation all being done on time and was told when I agreed to the contract. Everything was good. After an initial issue with an unexpected email threatening to suspend my services I contacted HB and was told that it was worded wrong and I had nothing more to worry about.
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Frank,
Thank you for taking the time to write this excellent review, your feedback is very important to us.
We are very happy to hear that your installation went smoothly and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal Stephen and Kris came around…
Micheal Stephen and Kris came around great service fast and were enjoyable to chat with
10/10
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Brodee,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly and efficient customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal Stephen kris excellent service
Micheal Stephen kris excellent service
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Wayne,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you experienced such excellent customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael
Michael, Stephen and kris were very professional and guided me through the whole process, after discussion wall boxed placed exactly were I required it, even though it was more difficult
13 April 2026
Unprompted review
Reply from Highland Broadband
Hello Emma,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such professional and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.