My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Richard and Jordan turned up on time…
Richard and Jordan turned up on time and were friendly lads. I wasn’t able to make it to the property when they arrived and they were very understanding of this. They got the job done very quick & were professional the whole time they were there. Would definitely recommend highland broadband because of them.
4 May 2026
Unprompted review
Reply from Highland Broadband
Hello Rory,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received professional and friendly customer service throughout, and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Professional
Jordan and Ritchie were very professional, quick tidy install , and talked through usage
1 May 2026
Unprompted review
Reply from Highland Broadband
Hello Colin,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received professional and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Service gone down hill this year.
The service in my 18 month contract period has been excellent.
But, I have had to revise my rating down because they just can't to seem to process my request to move to a 'seniors' contract (£29-99), which I did by phone at the start of April.
I've just been emailed to inform me that I'm still getting charged at the old rate of £34-99.
They've also ring fenced themselves in, by making all communication with them by phone, and provide no email address for which to contact them on and ask them WHAT THE HELL IS GOING ON.
This is supposedly a communications company.
I contacted someone after 25 minute who said shw would speak to billing and get back to me,
It's over 4 hours later and I'm still waiting.
I've had an email to say that they've cancelled this months inflated direct debit.
I'm now wondering if they've got the wrong end of the stick and will cut the service off at midnight!
It's 1520 and I'm back on the phone to them to try and find out what's happening.
I'm now number 8 in the queue, so it's quite obvious they just don't have a big enough help desk to cope.
Addendum - 7 May 2026
I've just received an email response from Highland Broadband which highlights exactly what's wrong with a company that's supposedly all about communication.
------ Original Message ------
Date 07/05/2026 12:47:58
Subject UPDATE P: [LOTHIAN: Highland Broadband] Issue title missing -
Good Afternoon Bruce
sorry taken a while to get back in touch, i asked billingh - the billing email address you used, it is not a email billing have - so this would be why you were not getting any responses
hope this helps
Diane
Highland Broadband
Notice the noreply email address.
Some story about my email address being wrong which is FALSE, and no way of contacting Diane to tell her so.
It's not my email address that's wrong, it's the fact that Highland Broadband don't have one that works!
1 May 2026
Unprompted review
Reply from Highland Broadband
Hello Bruce,
Thank you for taking the time to submit this review and for bringing this to our attention. We have spoken with our Customer Care team, who have advised us that they have been in contact and a resolution has been met.
If you do wish to talk further in the meantime, please reach out to our friendly team on 0330 236 9900.
Best wishes,
Highland Broadband
Top marks Highland Broadband
Living in The Scottish Highlands our broadband has always been sketchy.
We decided to move to Highland Broadband after having streaming problems on various viewing platforms. We spoke on the phone and decided on a package, then they booked us in for installation.
The two engineers arrived on time and introduced themselves as Richie and Jordan. They set about the installation quickly, explaining everything they were doing and answered any questions that we had.
I cannot speak highly enough about these two guys: they were personable, polite and the amount of patience they showed to us was amazing. We are both 73 years old and probably not as tech "savvy" as we would like. But the two guys were so patient with us as they explained how to set up and point out all the relevant features in the software and how interface with the Highland Broadband app. They were extremely tidy workers and there was minimal disruption and no mess.
All in all they turned a potentially difficult day for us into a very successful and pleasant experience.
Thanks again to Richie and Jordan.
Cheers
1 May 2026
Unprompted review
Reply from Highland Broadband
Hello Derek,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Richie and Jordan fitted the system…
Richie and Jordan fitted the system both extremely knowledgeable about what they are supplying
1 May 2026
Unprompted review
Reply from Highland Broadband
Hello Ian,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Ritchie, Jordan and Darvin
Ritchie, Jordan and Darvin couldn't have been more helpful. Very polite, friendly and helpful. Work was done quickly and they arrived on time. Fully explained things in a way I could understand. Excellent service.
30 April 2026
Unprompted review
Reply from Highland Broadband
Hello Caroline,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent Customer Sevice
Just renewed my contract with Highland Broadband for another 2 years at a very competitive price. The lady from customer services was extremely helpfull and easy to understand unlike some other suppliers I have used in the past. Never had a problem with the service from the day it was installed so I would highly recommend this company for your broadband supplier.
28 April 2026
Unprompted review
Reply from Highland Broadband
Hello John,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such helpful customer care and you are enjoying your broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Reply from Highland Broadband
Hello Kaneakha,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great service
Darrin came on a Sunday, was thorough and did not leave until all areas of my difficult cottage had good coverage, including my my man cave
He explained everything to me and we moved the satellite routers and my own extenders around to their best advantage
From my experience I would thoroughly recommend Highland Broadband and their follow up service
26 April 2026
Unprompted review
Reply from Highland Broadband
Hello Patnmick,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Reply from Highland Broadband
Hello Annie-Lea,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Got great crack with Darin
Got great crack with Darin, Richie and Jordan.
24 April 2026
Unprompted review
Reply from Highland Broadband
Hello Karlyn,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The boys were very clean and tidy
The boys were very clean and tidy, polite and helpful
17 April 2026
Reply from Highland Broadband
Hello Rachel,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such friendly and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Miles apart from any other provider
Miles apart from any other provider, used at two address now and both perfect 👌
23 April 2026
Reply from Highland Broadband
Hello Ross,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Very good
Ritchie, Jordan and Darren were all lovely. Very polite and quick to start working. They did a very good job on installing our highland Broadband
23 April 2026
Unprompted review
Reply from Highland Broadband
Hello Nathan,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
3 cracking lads Ritchie Darren and…
3 cracking lads Ritchie Darren and Jordan..very helpful and explained everything throughout the visit.Friendly chatty and cleaned up after they had finished 10 out of 10
23 April 2026
Unprompted review
Reply from Highland Broadband
Hello Wendy,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The guys arrived early ( Stefan and…
The guys arrived early ( Stefan and Pádraig) Very efficient and courteous, great service. Thanks
22 April 2026
Unprompted review
Reply from Highland Broadband
Hello Hugh,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received efficient and polite customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Keith,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Fast install and no mess
Fast install and no mess, great experience, employees were polite and helpful.
14 April 2026
Reply from Highland Broadband
Hello Graham,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received polite and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Highland Broadband - USELESS!
Highland Broadband - Useless! Slow, intermittent service, doesn't support my wifi-controlled heating or printer (yes, the equipment has been checked!), and poor customer care: no email address and a phone number that isn't properly staffed, and, when you can get through, technicians who make excuses for the company rather than fix the issues. My old Plusnet service was better!
AVOID!
EDIT: After speaking with Matt yesterday, and following his advice, the internet connection is NO better. It continues to cut out (6 times during one online 'chat' with my bank last evening!), and my printer still cannot be 'found' despite now having a new frequency channel. My review stands!
21 April 2026
Unprompted review
Reply from Highland Broadband
Hello Sue,
Thank you for taking the time to submit this review and for bringing this to our attention. We have spoken to our Customer Care team who have advised us that they have been in contact and a resolution has been met.
If you wish to discuss anything further, please reach out to our friendly team on 0330 236 9900.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Michael,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your broadband service, we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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